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Dispatch Operations Manager Jobs in Wheeling, IL

A-Perfect Climate

HVAC Operations Manager

Addison, IL · On-site

$90K - $130K/yr

The Operations Manager will oversee scheduling, dispatching, purchasing, inventory management, installer development, customer communication, quality control, and department profitability. Key ...

MARS Solutions Group

Operations Specialist

Chicago, IL · On-site

Familiarity with work order management, dispatch systems, scheduling software, or permit processing. Experience with customer service in an operational or field support environment. Knowledge of ...

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Showing results 21-40

All JobsDispatch Operations JobsDispatch Operations Manager JobsDispatch Operations Manager Jobs in Wheeling, IL

Dispatch Operations Manager information

See Wheeling, IL salary details

$31.1K

$65.1K

$107.2K

How much do dispatch operations manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for dispatch operations manager in Wheeling, IL is $65,113.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,700.00 and $74,000.00 per year, depending on experience, location, and employer.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

What are popular job titles related to Dispatch Operations Manager jobs in Wheeling, IL?

For Dispatch Operations Manager jobs in Wheeling, IL, the most frequently searched job titles are:

What cities near Wheeling, IL are hiring for Dispatch Operations Manager jobs?

Cities near Wheeling, IL with the most Dispatch Operations Manager job openings:

Dispatch Operations Manager jobs near you

Director of Operations (Yellow Jacket Maintenance)

HOA Talent

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Yellow Jacket Services (YJS) is a Chicagoland-based multi-trade property services company serving condo and homeowner association, residential, and commercial clients.  Through our family of specialized trades — including Property Repair & Restore, Sewer & Drain, Fire & Safety, Janitorial, and Pest Control — we run a high-volume, multi-trade operation built on excellence in service quality, customer communication, and reliability. We invest in the people who make it run.

The Role

We’re hiring a Director of Operations to join our leadership team.  You’ll be responsible for overseeing business operations, including dispatch, sales, and administrative teams that support Field Operations across the company.  

What You’ll Do

Dispatch Operations & Customer Communications

  • Own dispatch operations end-to-end, using reporting metrics to identify operational shortfalls and drive corrective action
  • Build and lead a culture of outstanding communication, holding the team accountable for the highest level of service
  • Own customer satisfaction results, serving as the escalation path to resolve issues and protect client relationships

Sales & Business Development

  • Own sales team performance, set targets, and drive coaching and accountability to ensure the team hits them
  • Own revenue and pipeline results, using financial reports to identify trends, capture opportunities, and drive corrective action
  • Own the handoff between Sales and Service, ensuring successful onboarding and service excellence

Billing & Procurement

  • Own invoice accuracy, verifying completed work requests are billed correctly and to the highest service standard before they go out
  • Own staffing levels, forecasting needs based on work volume and driving recruitment to fill positions on time
  • Own infrastructure, technology, and equipment decisions, identifying gaps and driving procurement to keep the business moving forward

Skills & Competencies

  • Operations & systems management
  • Relationship-building and customer service
  • Proven track record of business development
  • Service level data analytics and reporting
  • Construction or construction adjacent experience preferred

What are the success criteria or most important metrics for this role?

  • Revenue and profitability exceeding target
  • CSAT exceeding target
  • AR/DSO within target
  • First response time and average close time exceeding target
  • Technician utilization exceeding target, adjusted for headcount changes

Benefits

Compensation & Benefits

  • Medical, dental, and vision insurance
  • Front-loaded PTO (paid time off)
  • 401(k) with company match up to 4%
  • Company-paid short-term and long-term disability