Dispatch Manager Jobs in Waterloo, ON (NOW HIRING)

Darling International Canada Inc., is Canada's largest provider of rendering and recycling services to the food industry, operating six processing facilities across Canada. Darling Canada provides essential services for the efficient and environmentally responsible management of collecting, processing and recycling edible and inedible animal by-products. Darling is committed to environmental sustainability, superior quality and excellent customer service.Position Summary:Reporting to the Logistics Manager, the Logistics Supervisor is responsible for overseeing all fleet operations at the Moorefield location. The successful candidate will demonstrate strong knowledge of logistics functions-including dispatch coordination and customer service-and possess effective leadership skills to support both driver and production teams. We are seeking an individual who is highly organized, committed to continuous improvement, and dedicated to fostering positive employee relations. Hours of work: Afternoon shift; 4:00 pm to 12:00 pm. POSITION TASKS AND RESPONSIBILITIES:Maintain a safe working environment and ensure full adherence to all company Health & Safety policies. Train, coach, and develop a high-performing team of drivers to meet service expectations; administer corrective action when required.Develop, implement, and maintain Standard Operating Procedures (SOPs) to support operational efficiency and consistency. Foster an atmosphere of positive employee relationships by constantly talking with drivers, listening to their input and apply it wherever possible.Plan and design efficient daily routes for execution by the driver team. Support prompt and effective resolution of customer service issues and complaints through root-cause analysis and corrective action. Ensure regulatory compliance of the fleet, including adherence to MOT, MOE, and MOL requirements. Provide guidance and oversight to ensure SOPs are clearly understood, consistently followed, and deviations are addressed with timely corrective measures. Periodically visit customer locations and conduct ride-alongs to stay informed of working conditions, service delivery, and driver challenges.Maintain a clean, safe work environment in accordance with company policies and regulatory standards.Conduct thorough root-cause investigations for all injuries and incidents, ensuring consistent documentation, discipline, and retraining. Ensure compliance with all regulatory agencies, MOT, MOE, MOLRespond and handle client requests and/or issues in a timely manner to ensure clients satisfaction.Coordinate with Fleet Maintenance to ensure timely preventative maintenance and repair of commercial vehicles.Manage and direct the activities of team members, equipment, and maintenance personnel to ensure smooth daily operations.Perform other duties as assigned.REQUIRED QUALIFICATIONS:Post-secondary education, preferably in Business, Logistics, or a related discipline.3–5 years of experience in Transportation or Logistics, with preference given to candidates with logistics routing experience focused on operational efficiency.3-5 years of Supervisory experience within a transportation or logistics environment.Proven ability to coach, mentor, and develop employees.Experience managing teams in a unionized work environment.Strong leadership and communication skills, with the ability to motivate and guide teams.Ability to collaborate effectively within a team setting to achieve organizational goals.Commercial driver's license (AZ or DZ) considered an asset.Capable of working independently while providing professional guidance and oversight to logistics operators and maintenance personnel.Strong organizational skills with the ability to prioritize tasks and maintain routing efficiency. WE OFFER:Pay range: $70,000 - $85,000 per yearLife Insurance, Disability, Employee Assistance ProgramFlexible Health and Dental Benefit Plan effective Day 1Participation in Annual Incentive PlanDefined Contribution Pension Plan effective Day 1Educational Assistance Programs and Scholarship ProgramsDarling International Canada Inc. is committed to a workforce that reflects the diversity of the communities where our facilities are located. We actively seek qualified individuals with demonstrated skill and knowledge to deal with all aspects of diversity in a manufacturing environment. Darling is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with provincial accessibility legislation. The Human Resources Department will work with applicants requesting accommodation at any stage of the hiring process. This document is available in alternate format on request. We thank all applicants; however, only those selected for an interview will be contacted.This job posting is for a current vacancy within our organization.AI may be used to support certain administrative aspects of our recruitment process. However, all applications and resumes are reviewed by qualified recruiters, and all screening and hiring decisions are made solely by the hiring team."Internal candidates are encouraged to apply through their Hiring Manager or forward their resume to the HR Department." 
Job Posted by ApplicantPro