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Dispatch Manager Jobs in Waterloo, ON (NOW HIRING)

Appliance Canada

Driver FT Incentive

Guelph, ON · On-site

Strong interpersonal skills help in managing customer interactions and coordinating with dispatch teams to resolve any logistical challenges. Preferred skills such as vehicle maintenance knowledge ...

Appliance Canada

Driver FT Incentive

Guelph, ON · On-site

Strong interpersonal skills help in managing customer interactions and coordinating with dispatch teams to resolve any logistical challenges. Preferred skills such as vehicle maintenance knowledge ...

Appliance Canada

Driver FT Incentive

Kitchener, ON

Strong interpersonal skills help in managing customer interactions and coordinating with dispatch teams to resolve any logistical challenges. Preferred skills such as vehicle maintenance knowledge ...

Appliance Canada

Driver FT Incentive

Kitchener, ON · On-site

Strong interpersonal skills help in managing customer interactions and coordinating with dispatch teams to resolve any logistical challenges. Preferred skills such as vehicle maintenance knowledge ...

Appliance Canada

Driver FT Incentive

Guelph, ON

Strong interpersonal skills help in managing customer interactions and coordinating with dispatch teams to resolve any logistical challenges. Preferred skills such as vehicle maintenance knowledge ...

National Rent-All Inc

Rental Coordinator

Kitchener, ON · On-site

CA$20 - CA$24/hr

Coordinate equipment rentals, deliveries, and pickups; dispatch drivers and communicate timelines ... Manage accounts receivable, including invoicing, monitoring balances, and collections * Support ...

Pure Staffing Solutions

Maintenance Technician

Milton, ON · On-site

$23 - $24/hr

... prior to dispatch Provide technical support to customers through troubleshooting, equipment ... Strong self-management skills with the ability to accept feedback, demonstrate accountability ...

TalentClout

Control Room Operator

Kitchener, ON · On-site

$32/hr

Issue and receive switching orders and dispatch commands in alignment with grid operator ... Serve as a coordination hub between field crews, site managers, and grid operators during abnormal ...

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Showing results 21-40

All JobsDispatch JobsDispatch Manager JobsDispatch Manager Jobs in Waterloo, ON

Dispatch Manager information

See Waterloo, ON salary details

$23.3K

$48.9K

$79.7K

How much do dispatch manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for dispatch manager in Waterloo, ON is $48,876.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,760.00 and $57,340.00 per year, depending on experience, location, and employer.

What is a dispatch manager?

A Dispatch Manager is a professional responsible for overseeing the scheduling, coordination, and dispatching of vehicles, personnel, or shipments for a company. They work to ensure deliveries or services are completed efficiently and on time, often managing a team of dispatchers and drivers. Dispatch Managers use specialized software to track vehicles, communicate with staff, and resolve logistical issues as they arise. Their role is vital in industries such as transportation, logistics, emergency services, and delivery companies.

What does a dispatch manager do?

A dispatch manager works at a warehouse or a call center to ensure that the supply chain workflow of a company operates as efficiently as possible. As a dispatch manager, your job duties include training new employees, delegating tasks, coordinating the daily workload, documenting productivity, overseeing incoming and outgoing shipments, and reporting to senior management. The qualifications for a career as a dispatch manager are a bachelor’s degree in business management or logistics and experience in workflow organization or supply chain logistics. You need an organized, technical mindset and strong communication and leadership skills.

What are the key skills and qualifications needed to thrive as a dispatch manager, and why are they important?

To thrive as a Dispatch Manager, you need strong organizational skills, logistics knowledge, and experience in supply chain operations, often supported by a degree in business or logistics management. Familiarity with dispatch software, fleet management systems, and GPS tracking tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and resolving issues quickly. These skills ensure efficient operations, timely deliveries, and high customer satisfaction in a dynamic logistics environment.

How does a dispatch manager typically collaborate with drivers and other departments to ensure efficient operations?

A Dispatch Manager regularly coordinates with drivers, customer service representatives, and warehouse staff to optimize routes, address delivery issues, and ensure timely shipments. Effective communication is key, as the manager must quickly resolve delays or emergencies and relay updates to all stakeholders. They often use logistics software to monitor fleet performance and track shipments, fostering a collaborative environment where teamwork and adaptability are essential. This cross-departmental coordination helps maintain high service levels and operational efficiency.

What is the difference between Dispatch Manager vs Dispatch Coordinator?

AspectDispatch ManagerDispatch Coordinator
Required CredentialsHigh school diploma; some roles prefer certifications in logistics or transportationHigh school diploma; certifications in logistics or customer service beneficial
Work EnvironmentSupervises dispatch teams, manages operations, often in office or warehouse settingsCoordinates daily dispatch activities, interacts with drivers and clients, often in office settings
Employer & Industry UsageLogistics, transportation, delivery servicesLogistics, transportation, delivery services
Common Search & Comparison IntentUnderstanding managerial roles in dispatchUnderstanding coordination roles in dispatch

The Dispatch Manager oversees the entire dispatch operation, managing teams and ensuring efficient logistics. The Dispatch Coordinator focuses on scheduling and coordinating daily dispatch activities, often acting as a liaison between drivers and clients. Both roles are essential in logistics and transportation industries, but the Dispatch Manager holds a higher supervisory position with broader responsibilities.

More about Dispatch Manager jobs

What cities near Waterloo, ON are hiring for Dispatch Manager jobs?

Cities near Waterloo, ON with the most Dispatch Manager job openings:

Dispatch Manager jobs near you
Infographic showing various Dispatch Manager job openings in Waterloo, ON as of August 2026, with employment types broken down into 77% Full Time, 22% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $48,876 per year, or $23.5 per hour.

Service Coordinator/Scheduler

Liftsafe

Cambridge, ON

Full-time

Re-posted 22 days ago

Key responsibilities

  • Oversee and coordinate the scheduling, routing, and dispatching of service technicians for daily work assignments.

  • Manage projects such as inspections, small installations, service calls, and emergency breakdowns from start to finish.

  • Communicate with team members, customers, and vendors to ensure timely completion of work and address customer concerns.

Job description

Company Description:

Liftsafe Group of Companies is a privately owned company that designs, builds, inspects and maintains lifting, material handling, and fall protection systems equipment.


Job purpose

The purpose of the Service coordinator/scheduler involves overseeing, providing guidance and direction in tandem with service advisors for up to 50 technicians related to their daily tasks. They also oversee the scheduling of inspections, small installations, and repairs to ensure timely and efficient completion. They contribute to LESG's revenue stream by confirming the right people/equipment are being sent to the customer's site and that the entire pool of technician resources is allocated to its full extent.This position is posted due to a current vacancy.


Duties and responsibilities

The primary duties and responsibilities of the technician include, but are not limited to, the following:

  • Scheduling/Routing/Dispatching of Service Technicians
    • Directing and assigning daily work tasks to field technicians, ensuring optimal

productivity.

    • Ensuring the technician schedules and business system are up to date with all work assignments.
    • Coordinating accommodations/per Diems where out of town work is required.
    • Dispatching technicians for service calls and scheduled work, ensuring timely response and completion.
    • Scheduling all service work to be performed in their respective territory.
    • Follow up with customers to ensure jobs have been completed satisfactorily.
  • Manage projects from start to finish (e.g., small installations, inspection projects, Service calls and Emergency Breakdowns etc.)
    • Effectively communicate expectations to team members in a timely and clear fashion.
    • Analyze past volume and staffing patterns and can implement changes based on the forecast/seasonality of the business.
  • Working closely with the Health & Safety/HR department to ensure technicians remain compliant with on-site training requirements.
  • Review and submittal of customer pre-task plans and other administrative requirements prior to work being performed.
  • Coordinate internal resources and third parties/vendors for the efficient execution of projects.
    • Issuing and receiving of P/O's
    • Sourcing rental equipment when required.
    • Sourcing sublet vendors where required
  • Assisting in the coordination and tracking of technician training, including scheduling and monitoring progress through in-house training modules.
  • Ability to provide sales staff/SA's/Management forecasting of Field Services.
    • Works closely with other departments to identify staffing gaps.
    • Analyze past volume and staffing patterns and will implement changes based on the forecast/seasonality of the business.
  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
  • Answer Phone Calls and Emails to address any customer concerns with the highest level of response and attention.
  • Ensuring that technicians with specific accommodation or restrictions are assigned to appropriate tasks that do not conflict with their limitations.
  • Supporting the Service Manager in various administrative tasks and special projects as needed.


Qualifications

  • Working experience with a demonstrated aptitude for problem-solving; ability to determine solutions for customers.
  • Exceptional time management and organization skills
    • The ability to handle multiple projects simultaneously.
    • High accuracy and attention to detail.
  • Effective interpersonal skills, with a strong emphasis on communication skills
  • Knowledge of the crane and lifting device industry an asset
    • A background in industrial safety is an asset.
  • Proficiency in using Microsoft Office Suite applications.
    • Prior office experiences are an asset.
  • Willingness to be flexible when scheduling technicians.


Working conditions

  • Flexible hours are sometimes required.
  • Working near other service coordinators or co-workers.
  • Background noise can be distracting at times - conversations, noise from fabrication/shop area, etc.
  • This is an in-office/in-person position, not remote or hybrid


Physical requirements

  • Sitting and typing for extended periods of time.


It is the policy of The Liftsafe Group of Companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, provincial, or local law. The Liftsafe Group of Companies welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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