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Dispatch Director Jobs in Utah (NOW HIRING)

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Dispatch Director information

What does a dispatch director do?

A Dispatch Director oversees the operations of a dispatch department, ensuring that resources such as vehicles, personnel, and equipment are allocated efficiently and safely. They are responsible for managing dispatch staff, developing procedures, and implementing technology to optimize the dispatch process. Additionally, Dispatch Directors monitor performance metrics, address service issues, and ensure compliance with industry regulations and company policies. Their goal is to ensure timely and effective coordination of services, often in industries like transportation, emergency services, or logistics.

What are the key skills and qualifications needed to thrive as a dispatch director, and why are they important?

To thrive as a Dispatch Director, you need a strong background in logistics management, operational planning, and staff supervision, often supported by a relevant bachelor's degree and experience in transportation or supply chain. Familiarity with dispatch software, fleet management systems, and regulatory compliance is essential for overseeing daily operations. Excellent leadership, problem-solving, and communication skills help manage teams and coordinate effectively under pressure. These competencies ensure efficient dispatch operations, timely service delivery, and organizational success.

How does a dispatch director typically collaborate with other departments to ensure efficient operations?

A Dispatch Director regularly works with departments such as operations, customer service, logistics, and fleet management to coordinate schedules, resolve issues, and optimize resource allocation. Effective collaboration involves frequent communication to anticipate and address challenges, align on priorities, and implement process improvements. By fostering strong interdepartmental relationships, the Dispatch Director helps ensure timely deliveries, high customer satisfaction, and smooth day-to-day operations.

What is the difference between Dispatch Director vs Dispatch Supervisor?

AspectDispatch DirectorDispatch Supervisor
CredentialsRelevant experience, sometimes certifications in logistics or transportation managementSimilar credentials, often with additional supervisory or management training
Work EnvironmentOversees multiple teams or departments, strategic planningManages daily dispatch operations, team oversight
Employer & IndustryLogistics, transportation, emergency servicesTransportation, delivery services, emergency response

The Dispatch Director typically holds a higher-level, strategic role overseeing dispatch operations across departments, while the Dispatch Supervisor manages daily dispatch activities and team supervision. Both roles require relevant experience and certifications, but the Director focuses on broader planning and coordination, whereas the Supervisor handles operational execution.

Is dispatch a stressful job?

Dispatch directors and dispatchers often work in fast-paced environments that require quick decision-making and multitasking, which can lead to stress. The job involves managing schedules, coordinating with drivers or teams, and handling emergencies, making stress levels vary based on workload and industry demands.

Is it hard to get hired as a dispatch director?

Getting hired as a dispatch director can be competitive, as it requires relevant experience in logistics, transportation, or emergency services, along with strong organizational and communication skills. Employers often seek candidates with leadership abilities and familiarity with dispatch software or systems, and some positions may require certifications or a background check.

What are the most commonly searched types of Dispatch jobs in Utah?

The most popular types of Dispatch jobs in Utah are:

What are popular job titles related to Dispatch Director jobs in Utah?

For Dispatch Director jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Dispatch Director jobs in Utah look for?

The top searched job categories for Dispatch Director jobs in Utah are:

Infographic showing various Dispatch Director job openings in Utah as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution.

CDL Driver Apprentice PTO, Home Daily, Day 1 Benefits

Waste Management

West Jordan, UT

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago


Waste Management rating

7.5

Company rating: 7.5 out of 10

Based on 656 frontline employees who took The Breakroom Quiz

26th of 92 rated recycling and waste


Job description


I. Job Summary
In tandem with a seasoned WM Driver and/or WM Driver Trainer, after receiving their Commercial Driving Permit, the Driver Apprentice will complete the required training to safely operate a commercial motor vehicle providing service to customers in their respective Line of Business (LOB). The Driver Apprentice will continue in this role until they complete all training requirements. 
II. Essential Duties and Responsibilities
 

  • After obtaining their Commercial Driving Permit, partners with a WM Driver and/or WM Driver Trainer to train on the proper way to operate a commercial refuse / recycling vehicle: * Operates vehicle in accordance with WM Safety and Life Critical Rules, OSHA (Occupational and Safety Health Act) and DOT (Department of Transportation) requirements as well as all local, state and federal laws. * Performs pre- and post-trip inspections of assigned vehicle and documents checks utilizing the standard DVIR (Driver Vehicle Inspection Report). * Immediately reports all unsafe situations or service related issues to Operations Manager or Dispatch. * Attends and participates in all scheduled training programs, briefings, and meetings as required by WM or directed by the Operations Manager. * Works closely with Operations Manager to improve route efficiencies and identify best practices. * Notifies Operations Manager of any incidents, accidents, injures, or property damage. * Notifies Operations Manager or Dispatch of service interruptions including closed or impassable streets or alleyways, receptacles too heavy to service or potential safety hazards. * Communicates customer requests to Dispatch or Operations Manager. * Completely dumps all receptacles and leaves the customer's location clean and free of debris. * Follows route assignments as directed and completes end of day documentation and check out process. * Performs all duties as scheduled by Operations Manager or Dispatch and assisting other drivers as directed to meet customer needs.
  • Operations Performs as an on-route Helper while obtaining their Commercial Driving Permit and completing the training to be a WM Driver: * Works in accordance with WM Safety and Life Critical Rules, OSHA (Occupational and Safety Health Act) requirements as well as all local, state and federal laws. * Immediately reports all unsafe situations or service related issues to Operations Manager or Dispatch. * Attends and participates in all scheduled training programs, briefings, and meetings as required by WM or directed by the Operations Manager. * Manually or mechanically load and empty residential and/or commercial containers into truck. * Containers maybe staged curbside, dockside, carryout, or require pullout to complete service. * Operates hoisting device to lift and empty bins or containers into truck hopper. * Assists driver with all backing maneuvers while on route. * Notifies Operations Manager of any incidents, accidents, injures, or property damage. * Notifies Operations Manager or Dispatch of service interruptions including closed or impassable streets or alleyways, receptacles too heavy to service or potential safety hazards. * Communicates customer requests to Dispatch or Operations Manager * Performs all duties as scheduled by Operations Manager or Dispatch and assisting other drivers as directed to meet customer needs.


III. Qualifications 
A. Required Qualifications 
 

  • Must be at least 18 years of age and legally eligible to work in the United States. and
  • Able to read, write, and speak English well enough to interact with the public, understand traffic signs, respond to official questions, and complete records or reports.
  • Commercial or Non-commercial Driver's License Class C or D


B. Preferred Qualifications 
 

  • High School Diploma or G.E.D (accredited)
  • Commercial or Non-commercial Class C or D w/ CDL Permit


-----------------------------------------------

  • Successfully complete pre-employment screening, including drug screen and physical 


IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Hearing
  • Standing
  • Walking
  • Lifting
  • Carrying
  • Pushing
  • Pulling
  • Climbing
  • Balancing
  • Stooping
  • Kneeling
  • Crouching
  • Crawling
  • Reaching
  • Handling
  • Grasping
  • Feeling
  • Talking
  • Repetitive Motions
  • Eye/Hand/Foot Coordination


This role is designated as safety sensitive and will require the successful candidate to strictly comply with all safety rules and protocols. As part of the ongoing employment requirements, the successful candidate may be subject to drug and alcohol testing-including preemployment screening, postincident evaluations, reasonable suspicion checks, and random testing-in accordance with government regulations and company policies.
V. Benefits 
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

ABOUT WM

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of postconsumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gastoelectricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks - the largest heavyduty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States:  WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada:  WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSAapproved alternative.

When you drive for WM, you join a team of the best drivers in the nation - professional, well trained, and skilled. Our drivers work hard and drive safe. They are rewarded with competitive pay, great benefits, opportunity for growth, and they are home at night and on the weekends.
Our drivers are part of the fabric of the communities they serve. We show up on time, help keep your communities clean and watch out for the residents. Billy is just one of our many drivers going above and beyond for our customers. Video - WM Driver: Billy Shelby

Driver/Operators are expected to operate vehicles and/or equipment in a safe and reliable manner. 

What Waste Management employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


WM logo

About WM

Sourced by ZipRecruiter

Industry

Environmental consulting services and water, sewage, waste, steam, air heating and cooling systems

Company size

10,000+ Employees

Headquarters location

Houston, TX, US