Dispatch Operations Manager Jobs in Utah (NOW HIRING)

Why Work at BYU

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life."

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth-all situated within a beautiful and historic campus-make it hard to imagine a more inspiring place to work.

Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.

Police Dispatch Manager

The Police Dispatch Manager provides leadership and operational oversight for the BYU Police Dispatch Center and Security Control Center, ensuring continuous 24/7 monitoring of life-safety systems and emergency communications. This position leads teams responsible for dispatching police, fire, medical, security, and facilities personnel while supporting a safe and secure campus environment. The manager oversees staffing, training, quality assurance, compliance, and the effective use of technology to ensure exceptional emergency response services.

• Lead, supervise, and develop full-time, part-time, and student employees in the Police Dispatch and Security Control Center
• Oversee 24/7 dispatch operations, including police, fire, medical, security, maintenance, and emergency communications
• Recruit, hire, train, schedule, and evaluate dispatch and security control personnel
• Ensure compliance with university, state, and industry policies, procedures, and certification requirements
• Maintain quality assurance programs and support continuous improvement of dispatch operations
• Oversee staff training, technical reference materials, and certification tracking
• Coordinate emergency communications, alarm monitoring, security camera systems, and incident response
• Build collaborative relationships with campus departments and external public safety agencies
• Support implementation and training of dispatch technologies and security systems
• Maintain professional certifications and promote ongoing staff development

• Bachelor's degree or equivalent industry experience
• Five or more years of police, fire, medical, or public safety dispatch experience
• Strong leadership, team development, and supervisory experience
• Excellent communication, organizational, conflict resolution, and decision-making skills
• Knowledge of public safety communications, emergency dispatch operations, and applicable state and federal regulations
• Ability to remain calm and lead effectively during emergency and high-stress situations
• Experience managing technology-based communication and security systems
• Ability to obtain and maintain required certifications, including POST Dispatch, PowerPhone, Utah BCI, CPR/First Aid, NIMS, and other position-specific certifications

• Master's degree
• Experience leading complex public safety communication or emergency operations centers
• Experience implementing quality assurance and training programs
• Familiarity with public safety technologies such as CAD, Genetec, Spillman, AVTEC, and emergency management systems

What we offer in return:

This position comes with fantastic benefits, including:

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
• Generous vacation and sick time, plus 13 paid holidays
• Employee assistance program, available to the employee and all members of their household
• Tuition benefits for employees and eligible family members
• Access to athletic facilities
• Excellent medical/dental benefits
• Short/long term disability benefits
• Paid parental and maternity leave
• Wellness program
• Free on-campus parking
• Free UTA passes for employee, spouse, and qualified dependents
• Discounts at the BYU Store and for many events at BYU

Pay Grade: 53

Typical Starting Pay:

$35.00to $45.50/hourly

$73,000.00to $95,000.00 annually

The actual compensation offered will take into consideration internal equity and may vary based on the candidate's job-related experience, knowledge, skills, and other relevant factors. Candidates with very significant work-related experience may receive an offer higher than the posted typical range.

**If the job has a post-end date, the last day to apply is the day before. If the job doesn't have a post-end date, the job could close at any time on any day**

Required Documents:

All Staff positions require a resume.

Refer to the Job Posting for any additional required documents.

Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!