Dispatch Operations Manager Jobs in Orem, UT (NOW HIRING)

Why Abode Luxury Rentals?
Abode Luxury Rentals is a truly unique company. We specialize in creating authentically customized experiences through unparalleled service, decades of expertise, and a carefully curated portfolio, giving guests everything they need to create memories to cherish for a lifetime. Every adventure is a new & unique story, and our collection of exceptionally handpicked homes, paired with personalized luxury services in the most prestigious mountain playgrounds, are inspirations for volumes of exceptional stories. Together, our team manages a luxury vacation rental portfolio of 180+ properties, and true concierge service in Park City, UT, Jackson Hole, WY & Sun Valley, ID.

At Abode Luxury Rentals we hold our values close to us; including environmentalism and merit, fairness, and equality to name a few. Abode takes pride in fostering a workplace that celebrates the diversity of our employees, guests, and community. We recognize the importance of a variation in thought, experiences, and perspectives to ensure that we provide an unparalleled experience for both employees and guests. We are dedicated to consistently working towards an environment that promotes fairness, equity, and unrivaled experiences for all. As a member of The Green Business Program in Park City, we strive to meet our company's green initiatives in alignment with Park City's goals to achieve zero-carbon and zero waste by 2030.

About the Role
The Property Operations Manager is the operational engine of Abode's property and maintenance
function in Park City. This role owns the full lifecycle of property maintenance: from task intake and
triage in Breezeway, to vendor coordination, scheduling, and owner-facing communication on
maintenance projects.
This position was created to eliminate a longstanding bottleneck between operations, maintenance,
and owner communications. The right person speaks both languages fluently and can move
decisions forward without a handoff.
You will supervise the Field Operations Supervisor and serve as the direct link between the field
team, the maintenance function, and homeowner communication on property-level work.
Core Responsibilities
Breezeway Task Management and Traffic Control

• Own the daily intake of all Breezeway tasks across the property operations function
• Review, contextualize, and enrich every task with accurate tags, sub-departments, due
  dates, and team member assignments and tags
• Serve as the central dispatcher for maintenance and field operations tasks, ensuring nothing
  falls through the cracks
• Monitor task completion and escalate overdue or high-priority items proactively

Maintenance Coordination and Scheduling

• Manage all maintenance scheduling for Park City properties, including preventive, reactive,
  and project-based work
• Coordinate with the in-house maintenance team (HVAC technician and handyman) and external vendors

• Source, vet, and schedule vendors in alignment with company standards and homeowner
  approval thresholds
• Maintain accurate records of work completed, open items, and vendor performance
  

Owner Communications

• Serve as the secondary point of contact for homeowners on all maintenance-related projects
  and updates
• Communicate proactively on project scope, timelines, and completion with clarity and
  professionalism within breezeway
• Back up owner inbox management on a rotating basis; coverage is required seven days a
  week across the team
  

Field Operations Leadership

• Directly supervise the Field Operations Supervisor, providing direction, accountability, and
  day-to-day support
• Partner with the Senior Manager to align field team standards with company-wide property
  appearance expectations
• Scheduling the property management team on BambooHR

What We Are Looking For

Required

• 2 or more years of experience in property management, operations coordination, or a
  related field
• Strong organizational skills with the ability to manage high task volumes without losing
  details
• Clear, professional written communication; comfortable corresponding directly with
  homeowners
• Experience supervising or leading a team in a field or service environment
• Comfortable working in a fast-moving, multi-property environment where priorities shift daily
• Proficiency with Google Suite (Gmail, Docs, Sheets, Drive)
  

Preferred

• Familiarity with Breezeway for task and property management
• Experience with Guesty or a comparable property management platform
• Background in short-term rental, hospitality, or luxury property management
• Experience coordinating vendors and contractors

What We Offer

• A welcoming and supportive work environment where you will be treated like family from day one.
• Competitive compensation that reflects the employee's level of experience.
• A benefits package which includes health and dental insurance, 401(k) matching, paid time off, mental health time off, flexible work arrangements and more.