Disaster Case Manager Jobs in Michigan (NOW HIRING)

JOB PURPOSE
The Construction Cost Analyst works closely with Disaster Case Managers to review and prepare detailed cost estimates for repairs and/or rebuilds of disaster survivors' primary residences. Estimates are used to support client recovery plans and resource applications. The Analyst ensures that all estimates comply with industry standards and utilizes advanced software such as Xactimate to provide accurate, timely, and transparent documentation. The role may also coordinate with contractors and volunteer labor groups to ensure appropriate sequencing of repairs, with special attention to assisting elderly individuals, persons with disabilities, and disabled Veterans.
**Due to the nature of the job and the confidentiality of client information, work-from-home options will not be available for this position.
ESSENTIAL JOB RESPONSIBILITIES
• Damage & Cost Estimation
o Formulate repair and rebuild estimates for disaster-related damages using Xactimate and industry-recognized standards.
o Consult with clients, vendors, and contractors to confirm accuracy of estimates and incorporate comparable pricing.
o Analyze blueprints, specifications, and other documentation to prepare time, cost, material, and labor estimates.
KPI: Achieve 95% accuracy rate between initial estimates and verified contractor bids.
• Compliance & Documentation
o Prepare estimates in compliance with FEMA, state, and local recovery requirements.
o Maintain accurate digital and physical records of all cost estimates and related documentation.
KPI: Ensure 100% compliance with FEMA/state documentation standards; complete weekly file audits with no major errors.
• Client & Case Manager Coordination
o Work closely with Disaster Case Managers to integrate estimates into clients' Individual Recovery Plans (IRPs).
o Communicate clearly with clients, ensuring they understand cost estimates and available recovery options.
KPI: Maintain 90% or higher client satisfaction rating on clarity and usefulness of estimates.
• Site Visits & Assessments
o Conduct site visits to collect data on access, drainage, topography, and service availability (water, electricity, etc.).
o Provide photos, notes, and technical assessments to support estimate accuracy.
KPI: Complete 100% of required site assessments within 5 business days of assignment.
• Vendor & Contractor Support
o Prepare estimates for use in selecting vendors or subcontractors.
o Coordinate with contractors and volunteer groups to ensure efficient sequencing of repairs.
KPI: Ensure all contractor/vendor estimates are delivered within established program timelines; reduce sequencing errors by 10% annually.
• Continuous Improvement & Professional Growth
o Stay current on construction industry standards, FEMA repair guidelines, and cost-estimation best practices.
o Participate in professional development activities and software training (Xactimate updates, code compliance workshops).
KPI: Attend minimum of 2 industry-related trainings per year; document 2 process improvements annually that enhance accuracy or efficiency.
• Other Duties
o Perform additional duties as assigned in support of client recovery and program success.
KPI: Achieve 100% completion of special assignments by agreed deadlines.
• Mission-Driven Service
o Demonstrate exceptional customer service and servant leadership by prioritizing the child, family, Veteran, or client in all actions.
o Align all work with the mission to "Empower people to build better lives for themselves, their families, and their communities."
KPI: Ensure 85% or higher satisfaction feedback from clients and partners on professionalism and quality of service.
ESSENTIAL QUALIFICATIONS
EDUCATION:
College degree preferred, or Associate's Degree with 3-5 years' experience. High School Diploma with 6+ years of related experience accepted.
EXPERIENCE:
• 5-7 years of cost estimation experience.
• Proficiency in Xactimate software and strong knowledge of construction industry standards.
• Proficiency with Microsoft Office products (Word, Excel, PowerPoint).
• Must be able to manage multiple projects, prioritize effectively, and meet deadlines in fast-paced environments.
• Excellent verbal and written communication skills; bilingual English/Spanish preferred.
ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion.
LICENSES: Valid Driver's License with clear record.
VEHICLE: Must have daily use of a vehicle without prior notice.
OTHER: Must be available and willing to travel to various locations and with such frequency as business needs dictate. Must pass criminal background checks. Must be available to work nights, weekends, and holidays as required. Must not pose a threat or significant risk of substantial harm to the safety or health of self or others.
Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.
Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.
Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.