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Disability Representative Jobs in Massachusetts (NOW HIRING)

UMass Med School

Disability Coordinator

Westborough, MA · On-site

$55K/yr

Disability Coordinator Minimum Salary US-MA-Westborough Job Location 4 weeks ago(6/25/2026 2:28 PM ... Staff has frequent interaction with applicants, their representatives, hospitals and other ...

UMass Med School

Disability Coordinator

Westborough, MA · On-site

$55K/yr

Disability Coordinator Minimum Salary US-MA-Westborough Job Location 2 weeks ago(7/31/2026 3:05 PM ... Staff has frequent interaction with applicants, their representatives, hospitals and other ...

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Disability Representative information

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$28.9K

$65.1K

$106.5K

How much do disability representative jobs pay per year?

As of Aug 16, 2026, the average yearly pay for disability representative in Massachusetts is $65,139.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,400.00 and $71,000.00 per year, depending on experience, location, and employer.

What is a disability representative?

A Disability Representative assists individuals in navigating the disability benefits process, often with the Social Security Administration or other agencies. They help clients gather medical records, complete paperwork, and represent them in hearings or appeals. While some representatives are attorneys, non-attorney advocates can also perform this role if they meet specific qualifications. Their goal is to improve clients' chances of receiving the benefits they need.

What are the typical daily responsibilities of a disability representative?

As a Disability Representative, your day-to-day tasks may include meeting with clients to gather personal and medical information, preparing and submitting disability claims, reviewing medical records, and representing clients in hearings or correspondence with agencies like the SSA. You’ll regularly interact with healthcare providers, legal professionals, and government staff to obtain supporting documentation or advocate for your clients. This role is dynamic and requires both administrative work and direct client engagement, balancing case preparation with ongoing support and communication. By managing multiple cases and collaborating with other professionals, you play a vital role in helping clients navigate the often complex disability benefits process.

How to become a disability representative?

To become a disability representative, typically one needs a high school diploma or equivalent, along with knowledge of disability laws and benefits. Many employers prefer candidates with experience in social services or related fields, and some roles may require certification or training in disability advocacy or claims processing.

What are the key skills and qualifications needed to thrive in the disability representative position, and why are they important?

To thrive as a Disability Representative, you need a solid understanding of disability law, case management, and administrative procedures, often supported by a relevant degree or experience in social services or legal assistance. Familiarity with claims processing software, Social Security Administration (SSA) systems, or case management tools is frequently required. Strong interpersonal skills, active listening, and the ability to advocate clearly for clients are highly valued soft skills in this role. These competencies are crucial for effectively navigating complex benefit systems and ensuring fair representation for clients with disabilities.

What qualifications do you need to work with people with disabilities?

Disability Representatives typically need a high school diploma or equivalent, with some roles requiring post-secondary education or specialized training. Relevant skills include strong communication, empathy, and knowledge of disability laws and benefits; certifications such as CPR or disability advocacy training can be beneficial. Experience working with individuals with disabilities or in social services is often preferred.

What are popular job titles related to Disability Representative jobs in Massachusetts?

For Disability Representative jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Disability Representative jobs in Massachusetts look for?

The top searched job categories for Disability Representative jobs in Massachusetts are:

What are popular job titles related to Disability Representative jobs in MA?

For Disability Representative jobs in MA, the most frequently searched job titles are:

Disability Representative jobs near you
Infographic showing various Disability Representative job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $65,139 per year, or $31.3 per hour.

Disability Coordinator

ForHealth Consulting - Disability Services - W401800

Westborough, MA • On-site

Other

Posted 12 days ago

Job description

Job Title

Under the general supervision of the Operations Manager, this position is responsible for the initial review and processing of all incoming and outgoing written and electronic correspondence, records, disability supplements, medical information, and related materials.

This position provides the primary mailing, receipt, review, and customer service functions for disability supplements (Mass Health or other agencies). Decisions made in this area directly impact the time line for the disability review process and for the determination of benefits for Mass Health and other agency applicants. Staff has frequent interaction with applicants, their representatives, hospitals and other facilities, Mass Health or other agency personnel. The nature of the interactions requires knowledge of complex eligibility requirements for Mass Health or other state benefits and a thorough understanding of the benefit application process for multiple programs. The position also requires an extensive knowledge of complex state and DES databases for both inquiry and data entry purposes.

Responsibilities

Responsibilities:

  • Perform initial review of disability supplements for accuracy, completeness and to ensure the application is compliant with all state and federal regulations.
  • Track the status of deliverables due for the supplement process, campaign mailing(s) and other special projects, following up when necessary to ensure adherence to the established process or project timelines.
  • Compare the status of all supplements received with external client databases and internal DES databases; process client demographic information and create Mass Health or other client tracking forms for processing by DES staff.
  • Prepare spreadsheets for reporting data, maintaining accuracy in multiple data bases for tracking of disability supplements.
  • Update client records in multi proprietary databases to ensure that all case related information is accurate and timely.
  • Provide technical assistance to DES personnel and external agencies concerning the enrollment/application process and to ensure compliance with established policies, procedures and standards.
  • Review pertinent communications from Mass Health or other agencies on a daily basis to understand the process and implement any operational changes.
  • Interface with Mass Health or other agency Enrollment Centers to ensure proper processing of disability supplements, and with the UMMS centralized mail room to coordinate courier delivery and pickup. Prepares correspondence notices sent electronically for general mail, faxing, UPS, express services, and UMMS courier.
  • Conduct research regarding client application location and status in Mass Health or other agency databases and DES databases.
  • Provide customer service to Mass Health clients to assist them with the complex benefit enrollment process.
  • Conduct follow-up calls to clients to solve problems and to ensure successful enrollment in Mass Health.
  • Manage the receipt of electronic medical records through use of an UMass secure file transfer protocol (SFTP) site, and ensure its distribution to the appropriate DES staff.
  • Evaluate department processes for efficiency and make recommendations for change that improves operations and/or customer service.
  • Demonstrate initiative and independent judgment in organizing and completing projects.
  • Respond to emergencies, independently prioritize activities in the absence of other team members and effectively coordinate other resources when necessary.
  • Perform other duties as required.
Qualifications

Qualifications:

  • Associates Degree in Business Administration, a related field, or equivalent related experience.
  • 3 years of related experience
  • Ability to work in a team and meet performance deadlines in a dynamic environment
  • Excellent oral and written communication skills
  • Strong interpersonal skills required to interact with all organizational levels; demonstrated ability to work appropriately with confidential information
  • Demonstrated ability to utilize independent judgment, assesses priorities, and operates in a flexible manner in order to meet the dynamic needs of the department
  • Proven organizational, analytical and time management skills
  • Proficiency with software applications including, but not limited to: Microsoft Word, PowerPoint, Excel, Access, Project and Visio
Additional Information

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