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Assurance Integrity Senior Manager

Reports to: Assurance and Traceability Senior Director

Remote - Global (Preference for Europe/North America)

About Us

Textile Exchange is a global non-profit driving positive impact on climate change across the fashion and textile industry. It guides a growing community of brands, manufacturers, and farmers towards more purposeful production from the very start of the supply chain.

By 2030, its goal is to guide the industry to achieve a 45% reduction in greenhouse gas emissions within fiber and raw material production. Its focus is holistic and interconnected, accelerating the adoption of practices that improve the state of our water, soil health, and biodiversity too.

For real change to happen, everyone needs a clear path to positive impact. That's why Textile Exchange believes that approachable, step-by-step instruction paired with collective action can change the system to make preferred materials and fibers an accessible default, mobilizing leaders through attainable strategies, proven solutions, and adriven community.

At Textile Exchange, materials matter. To learn more, visitTextileExchange.org.

Working at Textile Exchange

We work remotely with a teamlocatedin 20+ countries. We are a diverse group committed to harnessing the strengths of the global textile industry to accelerate change toward climate and other key environmental goals. We work collaboratively on important environmental issues around the world by working and interacting with farming groups, processors, brands, retailers, and environmental experts in the textile and fashion industries around the world. We offer an opportunity to join a cutting-edge global environmental nonprofit and to help strengthen the impact of our organization.

Position Summary

The Senior Manager,AssuranceIntegrityleadsthe team responsible for performance management of assurance providersin the Textile Exchange standards systemto ensurecredibility of the standards system.This roleensuresthatassurance modelsare understood and implementedefficiently and effectivelywhileidentifyingany gaps and risksto inform continuous improvement of the assurance providers and the assurance system.This roleis responsible forensuring a robust system is in place totrackcertification body performanceacross the elements of the system,including theauditing and certification process,reportingand ongoingsurveillance of certified organizations. This role is also responsibleforidentifyingtraining and support needs,managingrisks to the system,and ensuringthe effective implementation of field monitoring andcomplaintsmanagement.The intended outcome of this work is a high performingnetwork of assurance providers in the Textile Exchange system that instills trust and credibility in the system.

TheSeniorManagerleadsthe Assurance Integritysub-teamand reportsto theSeniorDirector, Assurance& Traceability. The SeniorManager works closely withother teams across the departmentas well asengagement,communicationsand legalteams to ensurecoordinatedrisk and incidentmanagement.

Key Responsibilities

• Advancestrategies toensure excellence across the standards systemthroughmonitoring,oversightand transparency of assurance across the standards system.

• Identifyand track mitigation ofrisks in theassurancesystem, ensuring proper escalation and collaboration whereappropriate.

• Manage the assuranceintegritysub-team,creating a high-performing and highly engaged team.

• Responsible for thesystems that oversee assurance provider performance, thatensure transparency,risk management, internalescalation andreporting,andcontinuousimprovement.

• Manage therisks, complaints, disputes, and othergrievances related to assurance providers within the standards system.

Primary Duties and Responsibilities

Oversightand Monitoring

• Leadthedevelopment,implementationand managementof the strategy of assurance provider oversight and performance management.

• Lead thedevelopment and management of ourmonitoringstrategy as part of our overall plan for performance management.This should complement and enhance the organizational assurance model.

• Establish systems to trackchanges inperformance over timeand implementation of corrective actions taken by assurance providers to address identified issues.

• Implementprocesses toprovide transparency oncertificationbody performance,utilizingincentives and sanctionsto drive improvement.

Data and Traceability

• Collaborate with Standards Data and Traceability sub-teams toleveragedataas a tool toidentifyrisks and strengthencredibility of the standards system.

• Ensure regular reportingonassurance system performance,identifyingtrends andrisksand informing key decisions whereappropriate.

• Collaborate to ensurethedevelopment of our supply chain tracking strategy is backed by a robust and aligned assurance model, incorporated into our assurance system.

Incident and Risk Management

• Lead theinternal processes fortimelyresponse to complaintsandincidentsthatare assigned to the assurance integrity team, ensuringassignment ofappropriate teammembers andcoordination of communications with relevant teams.

• Ensure thatwhenrisksthat arise from assurance integrity activities arise that these areinternally communicated and loggedin accordance withthe requirements provided by the relevant teams within the department and across the organization.

Assurance ProviderEngagement

• Contributeto engagement,communicationand development of training content for certification bodies andaccreditationbodiesrelated to areasidentifiedthrough oversight and monitoring.

Secondary Duties and Responsibilities

• Provide supportas needed from other teams across the department forthe development of standards,policiesand procedureswhere input onintegrity topicsareproperly reflected.

• Support compliance with the ISEAL Code of Good Practice and regulatory requirements (e.g.EA 1/22) from an assurance lens.

• Coordinate with the claims and trademark teams onmarket monitoring activities, such as claims policy and trademark adherence, by both certified and non-certified entities.

Minimum Qualifications

• A minimum of 7 years of combined experience in sustainability standards systems and certification, withat least3yearsat a managementlevel.
• Training and/or experience working as a qualified lead auditor, especially in varying regional contexts.

• Experience in oversight, monitoring, and performance management of assurance providers.

• Technical knowledge of certification andaccreditationbody operations, including managementexperience at a certification or accreditation body.

• Training and/or experience working as a qualified lead auditor.

• Technical knowledge in supply chain management,textileand/or apparel sectors.

• Excellent interpersonal and collaboration skills and experience working across cultures as part of a global team.

• A driven individual with a strong work ethic and high degree of autonomy. Self-starting and proactive.

• Able to hit the ground running while working in a fast-paced and demanding environment.

• Motivated, energetic, determined, and withstrong interpersonal skills.

• Excellent written and verbal communication skills. Native-levelproficiencyin English and at least one other language.

• Strong work ethic and high degree of autonomy. Ability to work independently as well as to collaborate effectively with key internal and external stakeholders.

• Track recordof professional, honest, discreet conduct, and able toact with the organization's highest confidence at all times.

• Excellent computer skills including advancedproficiencyin Microsoftsuite,databasesand the ability to quickly learn new systems.

• Ability to travelfrequently, up to20% oftime.

Preferred Qualifications

• Experience working with Textile Exchange standards or other similar standards systems,ideally ISEAL members.

• Advanced experience and knowledge of assurance systems, ISEAL-compliant standards systems, and chain of custody models and principles.

• Previousexperience conducting technical writing (e.g.policies, standards) and training.

• Proficiencyin Chinese.

Employment Package

• Full-Time Position, 40 Hours a Week
• Required travel: up to 20%
• Annual Salary Range: $115,000 - $150,000 USD