Director Workforce Management Remote Jobs in Texas

TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.

About TCP (TimeClock Plus):

For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and

workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their

complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our

vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP,

visitwww.tcpsoftware.comor follow us onLinkedInorFacebook.

As an Implementation Specialist, you will:

• Lead and execute multiple complex implementation projects, includinglarge-scaleprojects. 
• Serve as the primary point of contact for customers, managing expectations, addressing concerns, and ensuring successful outcomes. 
• Perform on-site and remote installation, configuration, and customer training. 
• Oversee the implementation of advanced system configurations and technical integrations. 
• Manage project timelines, budgets, and deliverables while coordinating activities across multiple stakeholders. 
• Conduct high-levelcustomer satisfaction, ensuring users are proficient in system functionality. 
• Communicate effectively across internal departments and external third-party vendors to drive project success. 
• Identifyand mitigate risks that couldimpactproject success, conducting Root CauseAnalysisand documenting lessons learned. 
• Handle escalations independently, resolving complexissuesand making real-time project decisions. 
• Maintainaccurateproject documentation, including customer records, task statuses, and progress reports. 
• Continuously enhance product knowledge and industryexpertiseto support customer needs effectively. 
• Contribute to process improvement initiatives and best practices tooptimizeimplementation efficiency. 
• Provides support inpeopledevelopment. 

Requirements

You are a strong fit for this role if you have: 

• Bachelor'sdegree in MIS, Computer Science, Business, ora relatedfield (preferred). 

• Excellentcommunication and customer service skills, with the ability to engage with executive stakeholders. 

• 2-4 years of experience in software implementation, with a focus on complex orlarge-scaleprojects. 

• Software life cycle knowledge 

• Aptitude to quickly become a TCP systems expert. 

• Advanced problem-solving and analytical skills, with a proactive approach toidentifyingand resolving challenges. 

• Experience inmanaging multiple projects with competing priorities and deadlines. 

• Strong technical acumen, with experience in system integrations, database structures, and technical troubleshooting. 

• Experience with accounting, payroll, or workforce management systems (preferred). 

• Knowledge of Microsoft SQL Databases, Microsoft Server operating systems, cloud-based software solutions (SaaS), and networking a plus. 

• Strongorganizational and time management skills, with the ability to work independently and as part of a team. 

• Excellentand time management skills, with the ability to work independently and as part of a team. 

• Detail-oriented with the ability to proactivelyidentifyproject risks and solutions. 

• Ability to travel up to 25% of the time, including overnight and weekends. 

Physical Requirements: 

• Prolongedperiodssitting at a desk and working on a computer. 

• Must be able tolift upto 15 pounds at times. 

• Occasional night and weekend hours. 

Benefits

• Competitive salary
• 20 Days of PTO (Paid Time Off) and 13 days of companywide holidays 
• 8 hours to volunteer and impact the community 
• Comprehensive benefits (Health/Dental/Vision/ 401K) 
• Employee Choice Pre-Tax Benefit

TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for

all employees.