Director Wellness Operations Jobs in Santa Rosa, CA

Gallaher Signature Living is a premier curator of luxury continuing care retirement communities (CCRCs), dedicated to redefining what it means to live well through exceptional service, thoughtful innovation, and elevated lifestyle experiences. Clinical excellence, resident safety, and compassionate care are central to the Gallaher Signature Living brand promise. This role helps ensure that residents across every community receive high-quality, compliant, and responsive care while preserving the dignity, hospitality, and personalized experience expected in a high-end senior living environment.

The Vice President of Wellness & Innovation serves as Gallaher Signature Living's regional clinical nursing leader for all communities and is responsible for enterprise-wide oversight of resident care, clinical operations, care-team standards, and regulatory compliance. Reporting directly to the Chief Executive Officer, this role partners closely with Executive Directors and property care teams to ensure resident care needs are met, escalated care concerns are assessed and resolved appropriately, and all clinical practices comply with GSL policies, California RCFE requirements, Title 22, and applicable state licensing standards. Regular travel to GSL's five California communities is required.

Key Responsibilities

• Provide regional clinical nursing oversight for all GSL communities, partnering with Executive Directors and property care-team leadership to ensure resident care needs are identified, addressed, documented, and followed through appropriately.
• Assess resident-related care issues that are escalated from the communities and provide clinical direction and follow-up to ensure compliance with GSL policies, RCFE regulations, Title 22, licensing requirements, and accepted standards of care.
• Develop, review, update, and oversee implementation of clinical and resident-care policies, procedures, protocols, forms, and standards across the organization.
• Serve as the primary clinical liaison for interactions with the California Department of Social Services, Community Care Licensing Division, and other applicable state or local regulatory agencies on resident-care and clinical matters.
• Conduct routine onsite clinical audits, compliance reviews, training visits, and follow-up assessments at all communities; identify gaps and partner with property leadership on corrective action plans and sustained compliance.
• Ensure care teams remain compliant with all licensing-required education, certifications, and regulatory training; monitor completion and documentation of required training through Relias or other approved learning platforms.
• Create and implement clinical in-service education programs based on regulatory requirements, audit findings, resident-care trends, incident patterns, and identified team-development needs.
• Conduct weekly Teams calls with care-team leadership to review resident-care trends, regulatory matters, staffing or training concerns, escalated issues, clinical priorities, and follow-up actions.
• Lead clinical quality assurance and performance improvement activities, including review of resident incidents, falls, hospitalizations, medication-related concerns, changes in condition, and other care indicators requiring regional oversight.
• Partner with property care teams on complex resident situations, changes in condition, service-plan needs, physician or family communication, and coordination of care within the scope of RCFE regulations and GSL standards.
• Oversee all clinical and resident-care components of new business development, new community openings, transitions, and property acquisitions, including clinical due diligence, licensing readiness, care-team structure, policy alignment, training, systems, and regulatory integration.
• Participate in all disaster and emergency-response events impacting GSL communities and remain available as needed to support property teams in protecting resident and employee safety, continuity of care, evacuation or shelter-in-place operations, and regulatory coordination.
• Maintain a valid driver's license and required vehicle insurance, remain eligible under and participate in the GSL Employee Driving Program, and travel regularly to GSL's five properties throughout California as required by operational, clinical, regulatory, and emergency needs.
• Collaborate with executive leadership and community leadership to promote a consistent culture of resident safety, clinical accountability, hospitality, and regulatory excellence across the portfolio.
• Other duties as assigned.

Requirements

• Current, unrestricted California Registered Nurse (RN) license required.
• 8-10+ years of progressive clinical leadership experience in senior living, CCRC, RCFE, assisted living, or related multi-site care environments, including regional or executive-level oversight.
• Deep working knowledge of California RCFE regulations, Title 22 requirements, Community Care Licensing expectations, resident-care documentation, incident management, and clinical compliance practices.
• Demonstrated experience writing and implementing clinical policies and procedures and interacting directly with state licensing and regulatory agencies.
• Proven ability to assess complex resident-care issues, coach care-team leaders, conduct compliance audits, implement corrective action, and deliver effective clinical in-service education.
• Experience supporting clinical due diligence, operational transitions, new business development, new community openings, or property acquisitions strongly preferred.
• Ability and willingness to travel regularly to GSL's five California communities and to respond to community emergencies and disasters as operationally required.
• Exceptional leadership, communication, judgment, organizational, and relationship-management skills, with the ability to collaborate effectively with residents, families, care teams, community leaders, regulators, and executive leadership.

• Resident-first executive who balances safety, autonomy, hospitality and operational reality.
• Visible, calm and decisive leader who earns trust in communities and communicates candidly at the executive table.
• Systems thinker who distinguishes isolated events from enterprise patterns and turns insight into durable operating discipline.
• Pragmatic innovator who tests assumptions, measures outcomes and avoids technology or programs that add complexity without value.
• Coach and standard-setter who combines empathy with clear expectations and consistent follow-through.

Regular travel to GSL’s California communities is required, with additional travel and availability during urgent resident-care, licensing, acquisition, opening or emergency-response needs. The role requires a valid driver’s license, required automobile insurance, an acceptable driving record and ongoing eligibility for the GSL Employee Driving Program. The position routinely uses standard office technology and may require extended periods of sitting, standing or walking during community visits. Reasonable accommodation will be provided in accordance with applicable law.

About Us

Gallaher Signature Living is redefining what it means to age well. Rooted in a legacy of compassion, elegance, and excellence, our communities go beyond traditional senior living—offering personalized experiences that enrich daily life and foster meaningful connections. As we continue to grow across California, we are building a team of forward-thinking professionals who are passionate about shaping the future of senior living.

Our support office is located in Windsor, California, and we currently operate residential communities in Santa Rosa, Alameda, Moorpark, and Covina. Our communities support active adults through Independent Living, Assisted Living, and Memory Care, delivering high-quality services in thoughtfully designed environments.

Benefit Offerings

• Full-Time Team Members
• Medical (PPO and HSA), dental, and vision insurance options (fulltime only)
• Flexible Spending Accounts (FSA) – (fulltime only)
• Life insurance (fulltime only)
• 401(k) plan with safe harbor employer match
• Paid vacation and sick time for hourly team members; PTO plan for exempt team members
• Hourly staff members receive paid time off for their anniversary and birthday
• Paid holidays
• Paid bereavement
• Paid jury duty
• Complimentary meals for day-shift property employees from our award-winning dining programs
• Opportunities for career advancement and professional growth
• Extensive employer provided training for staff members at all levels

Equal Employment Opportunity Statement

GSL is an equal opportunity employer and makes employment decisions based on merit. We want to have the best available people in every job. Company policy prohibits unlawful discrimination based on race, color, creed, sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), religion (including religious dress and religious grooming), marital status, age, national origin or ancestry, citizenship, physical or mental disability, and legally protected medical condition or information, genetic characteristics, sexual orientation, gender (including gender identity and gender expression), family care or medical leave status, military caregiver status, military or veteran status, domestic partner status, hairstyles or any other consideration made unlawful by federal, state or local laws.

This policy applies to all terms and conditions of employment including, but not limited to, hiring, placement, training, compensation, benefits, transfer, promotion, leave of absence, termination, layoff, and recall. GSL is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of GSL and prohibits unlawful discrimination by any employee of GSL, including supervisors and coworkers.