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Spa Director Jobs in Santa Rosa, CA (NOW HIRING)

Trilogy Spa Holdings

Spa Director

Sonoma, CA · On-site

JOB SUMMARY The Spa Director oversees all aspects of a luxury hotel/resort spa, ensuring exceptional guest experiences, financial success, and operational excellence. This strategic role drives ...

The Spa at The Lodge - Sonoma

Spa Director

Sonoma, CA · On-site

$85K - $105K/yr

JOB SUMMARY The Spa Director oversees all aspects of a luxury hotel/resort spa, ensuring exceptional guest experiences, financial success, and operational excellence. This strategic role drives ...

Boardwalk IG Management LLC

Spa Concierge

Yountville, CA · On-site

$21/hr

Reporting to the Spa Supervisor, with oversight from the Spa Director, the Spa Concierge ensures every guest interaction reflects Estate Yountville's commitment to refined hospitality, efficiency ...

Boardwalk IG Management LLC

Spa Attendant

Yountville, CA · On-site

$20.50/hr

Reporting to the Spa Supervisor, with oversight from the Spa Director, the Spa Attendant supports daily spa operations by upholding sanitation standards, replenishing amenities, monitoring guest ...

Lodgeworks

Spa Concierge

Napa, CA · On-site

$22 - $24/hr

Add providers to the schedule as needed and directed. * Respond to emails and phone calls in a timely way following spa standards. * Be able to answer guest questions regarding the spa menu ...

Pacific Hospitality Group

Spa - Supervisor

Napa, CA · On-site

$24/hr

Responsibilities include interviewing, training, assigning and directing work, and recommending ... Oversees spa and fitness scheduling, reservations, class coordination, and guest communication to ...

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Spa Director information

See Santa Rosa, CA salary details

$38.3K

$59.4K

$106.6K

How much do spa director jobs pay per year?

As of Aug 13, 2026, the average yearly pay for spa director in Santa Rosa, CA is $59,427.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $67,200.00 per year, depending on experience, location, and employer.

What does a spa director do?

A Spa Director oversees the daily operations of a spa facility, ensuring high-quality service and customer satisfaction. Their responsibilities include managing staff, developing service menus, controlling budgets, and implementing marketing strategies. They also ensure compliance with health and safety regulations and strive to create a relaxing and professional environment for clients. Spa Directors may also be involved in hiring and training employees, handling customer feedback, and maintaining inventory of products and supplies.

What are the key skills and qualifications needed to thrive as a spa director, and why are they important?

To thrive as a Spa Director, you need strong management skills, experience in hospitality or wellness, and typically a background in business administration or a related field. Familiarity with spa management software, scheduling systems, and knowledge of health and safety regulations are essential. Exceptional leadership, customer service, and communication skills help in motivating teams and ensuring an exceptional client experience. These abilities are vital for maintaining operational excellence, client satisfaction, and the overall profitability of the spa.

What does a spa director do?

A spa director oversees the daily administrative operations of a spa or other wellness facility at a hotel, casino, luxury resort. Your duties include helping clients or guests find the right type of recreation or treatment program, scheduling appointments for clients, hiring and training new staff, and ensuring that facilities and programs meet customer standards. You also plan long-term changes to the program, such as installing new facilities, developing new wellness programs, and expanding the list of services you offer clients.

What are some common challenges spa directors face when managing both staff and guest expectations?

Spa Directors often balance the needs of a diverse team while ensuring exceptional guest experiences. One common challenge is coordinating schedules and maintaining high morale among therapists and support staff, especially during peak business periods. Additionally, Spa Directors must handle guest feedback professionally, quickly resolving issues to maintain a positive reputation. Navigating these challenges requires strong communication, leadership, and conflict-resolution skills, as well as the ability to adapt to evolving guest preferences and industry trends.

What is the difference between Spa Director vs Spa Manager?

AspectSpa DirectorSpa Manager
ResponsibilitiesOversees entire spa operations, strategic planning, staff management, budgeting, and guest experienceManages daily spa services, supervises staff, handles client bookings, and ensures service quality
CredentialsTypically requires relevant certifications, management experience, and industry knowledgeRequires cosmetology or massage therapy licenses, customer service skills, and some management experience
Work EnvironmentExecutive setting within resorts, hotels, or wellness centersFrontline management within spa facilities, often in hotels or standalone spas

The main difference between a Spa Director and a Spa Manager lies in scope and responsibilities. The Spa Director oversees the entire spa operation, focusing on strategic growth and overall guest experience, while the Spa Manager handles daily operations and staff supervision. Both roles require relevant industry credentials, but the Director's role is more strategic and managerial, often in larger or more complex spa settings.

More about Spa Director jobs
What are the most commonly searched types of Spa jobs in Santa Rosa, CA? The most popular types of Spa jobs in Santa Rosa, CA are:
What are popular job titles related to Spa Director jobs in Santa Rosa, CA? For Spa Director jobs in Santa Rosa, CA, the most frequently searched job titles are:
What job categories do people searching Spa Director jobs in Santa Rosa, CA look for? The top searched job categories for Spa Director jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Spa Director jobs? Cities near Santa Rosa, CA with the most Spa Director job openings:
Spa Director jobs near you
Infographic showing various Spa Director job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, 2% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $59,427 per year, or $28.6 per hour.

Spa Director

Trilogy Spa Holdings

Sonoma, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

COMPANY OVERVIEW
Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, Texas and Virginia, where there is an enormous opportunity for growth for passionate individuals.
Trilogy inspires those who provide, "Flawless service: Every Guest, Every day."
We pride ourselves on creating a culture where employees feel valued, appreciated, and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!
JOB SUMMARY
The Spa Director oversees all aspects of a luxury hotel/resort spa, ensuring exceptional guest experiences, financial success, and operational excellence. This strategic role drives customer satisfaction, revenue growth, and budgeted NOI through effective marketing, retail sales, and cost control. Responsibilities include team leadership, recruitment, training, and performance management while ensuring compliance with Trilogy policies. The SD promptly resolves guest concerns, maintains regulatory compliance, and fosters a strong partnership with the hotel for seamless operations. This role requires exceptional communication, leadership, and the ability to balance strategic goals with daily operations. Effectively communicates with guests and Spa team to understand their needs and areas of concern, while maintaining a high level of customer service to maximize guest satisfaction and profitability.
Responsibilities
Spa Operations/Inventory Management:
  • Responsible for the successful financial performance of the spa, by meeting or exceeding budgeted targets.
  • Provide daily oversight of spa team and leadership personnel, working in conjunction with Hotel/Resort Management, to establish and maintain a collaborative relationship as the ambassador for TRILOGY.
  • Drive Spa Group Sales by working with the Hotel/Resort Sales team and local area event planners.
  • Maintain inventory levels by ensuring proper stock levels on retail, professional on hand, and in rooms through effective and timely product inventory counts. Conduct "spot check" inventory counts on a timely basis within the month.
  • Ensure accountable department managers properly maintain daily treatment room checklists.
  • Ensure the spa team maintains safety, sanitation, and disinfection standards, properly cleaning and sanitizing products, rooms, tools, and equipment, and following TRILOGY and State Governing Boards' requirements and guidelines.
  • Ensure daily treatment room checklists are properly maintained by accountable department managers.
  • Ensure the spa team maintain safety, sanitation, and disinfection standards, properly clean and sanitize products, rooms, tools and equipment, following TRILOGY and State Governing Boards requirements and guidelines.
  • Ensure all in Spa Leadership provide ongoing oversight for optimal performance of all spa equipment. Proper documentation is maintained in daily MOD Logs, as appropriate.
  • Prepare bi-weekly payroll reports. Responsible for the review and approval of all bi-weekly payroll processes.
  • Attend all weekly Hotel/Resort Management meetings and pre-convention meetings to ensure alignment with ongoing hotel activities and collaboration on all spa events, activities and operational updates.
  • Work effectively with the TRILOGY Corporate Marketing team to develop and implement spa-related marketing strategies, collateral, and promotional activities in conjunction with the Hotel marketing team.
  • Onsite liaison to Hotel Marketing team for final review and signoff on all spa marketing efforts/materials.

Staffing/Training:
  • Oversee the supervision, management, and growth of the Spa team, establishing and monitoring staffing levels, with a focus on retention and develop of employee partners.
  • Manage the interview and hiring process, ensuring proper onboarding and training is conducted in alignment with TRILOGY HR standards.
  • Ensure the spa team receives proper Forbes-related and Corporate/Brand/Hotel/Resort standards training.
  • Ensure the spa team consistently delivers exceptional service by utilizing training materials and incentive programs to monitor performance, document compliance with service standards and policies, and motivate employees for success.
  • Assist in creating treatment protocols, training manuals, and training schedules alongside Spa Leadership and Corporate Operations team for each department.
  • Provide effective coaching and counseling for spa employee partners, in alignment with TRILOGY policies, ensuring accurate documentation and effective communication with Human Resources.
  • Conduct performance evaluations and reviews.
  • Conduct mandatory monthly staff meetings and attend/ensure attendance at all daily stand-up meetings.

Analyze/Reporting:
  • Directly responsible for spa financial reporting process including profit and loss statement, budgeting, and forecast reporting in alignment with TRILOGY timelines and processes.
  • Ensure compliance with budgeted payroll percentage targets.
  • Ensure all daily/nightly reporting functions are followed and properly maintained.

Customer Resolution:
  • Ensure that established service levels are consistently achieved in compliance with Hotel/Resort standards and/or Forbes 4 Star criteria (at a minimum).
  • Ensure proper tracking of all customer complaints/issues/concerns in the daily MOD logbook or as directed by the TRILOGY Corporate Team.
  • Ensure compliance with timely response and resolution processes to all customer complaints and/or related facility incidents per TRILOGY policy.

REQUIRED EDUCATION AND PREFERRED EXPERIENCE
  • Must have a minimum BS Degree or any other combination of education, training, and experience that provides the required knowledge, skills, and capabilities in a relevant field (Hospitality, Business Management, Operations).
  • Must have at least 5 years' experience in a Senior Management role in a 4- or 5-star property.
  • Must have prior experience and proficiency in daily accounting, monthly profit/loss statements, forecasting, and budget functions.
  • Must be polished, professional, and have a strong command of both written and verbal English.
  • Must be organized, proactive, and possess a strong attention to detail.
  • Must be highly proficient in Microsoft Office (Outlook, Word, Excel).
  • Previous experience with Booker, Book4Time, Spa Soft preferred.
  • CPR and First Aid certified desirable.

BENEFITS/PERKS
  • Medical, Dental and Vision (FTE only)
  • 401K Matching
  • PTO - Paid/Holiday Time Off
  • VTO - Voluntary Time Off
  • Discounts on Retail Products and Spa Services

COMPENSATION: $85,000 + Bonus + Benefits
The salary pay range for this role is $85,000 - $105,000. This rate is only applicable for jobs to be performed at The Spa at The Lodge. Pay ranges may vary based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

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