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At New Directions Mental Health, a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. Our Interventional Psychiatry Support Specialists (Medical Assistant) provide exceptional direct client care using innovative technology to assist clients in overcoming their life-long struggle of depression, anxiety, and OCD.  

We are committed to providing clinically excellent, transformative mental health care to our clients and interventional services are a core part of this mission. The IPSS’s full-time primary role is to assist providers in the delivery of Transcranial Magnetic Simulation Therapy (TMS Therapy) as well as Spravato and Ketamine services while ensuring that the highest quality work standards are achieved and maintained according to practice policies and procedures. These team members are compassionate, dependable, organized, have effective communication skills, multitask, and work well with other team members.  

Our Interventional Psychiatry Support Specialists appreciate the ability to build rapport with clients and support them as they receive relief from treatment resistant depression. As an IPSS team member, you will be able to witness the powerful impact of our services on the clients you work with as they find hope through your support. 

Key Responsibilities:    

• Administer Spravato and/or TMS treatments following physician protocols, prioritizing client comfort and safety. 
• Perform psychiatric rating scales, document outcomes, and report potential adverse events to the physician. 
• Schedule and manage client appointments, adapting to their needs and making necessary adjustments. 
• Assist with client intake, preparation, and support for various treatments, including vitals, care coordination, and insurance verification. 
• Accurately record client information and session notes, completing superbill documentation promptly. 
• Provide compassionate support to clients with depression and other disorders, demonstrating effective communication skills. 
• Deliver excellent client care while adhering to company policies and regulatory requirements. 
• Troubleshoot client comfort and equipment setup during treatments. 
• Collaborate with interventional psychiatry vendors for seamless coordination. 
• Provide support and treatment coverage at all our interventional service sites. 
• Perform additional duties as assigned. 

Qualifications:    

• Bachelor’s degree required from an accredited college or university in a recognized clinical discipline, including but not limited to psychology, social work, counseling, nursing, rehabilitation, activity therapies, or a related behavioral health field.  
• One or more years of medical office, behavioral health, or outpatient clinic experience (Preferred).  
• Medical Assistant experience or certification. (Preferred)  
• Knowledge of insurance verification, prior authorizations, and medical authorization processes (Preferred).  
• Completion of TMS Certification during training.  
• Knowledge of medical terminology required.  
• Understanding of and ability to comply with HIPAA, confidentiality, patient privacy, and applicable regulatory requirements.  
• BCLS certification required or a willingness to obtain certification within the required timeframe.  
• Ability to provide coverage for treatments at nearby clinics.  

Explore the Advantages of Joining Our Team:     

• Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security. 
• Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize client care. 
• Embrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment. 
• Play a pivotal role in reshaping behavioral health, with your efforts directly improving client lives. 
• Thrive in an environment that celebrates collaborative success, driven by effective communication and unity. 
• Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents, and assure your triumph in your role. 

New Directions Mental Health is committed to fair and equitable compensation practices. The hourly compensation range for this role is $18 – $24. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role. These ranges represent our current standard compensation practices and may be adjusted over time to remain competitive and aligned with organizational needs.

Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.