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Billing Specialist

Houston, TX · On-site

$20 - $25/hr

Experience with Syteline ERP is a plus * Dependable, organized, and eager to learn Entry-Level Candidates Welcome We are willing to train a sharp, motivated candidate with little or no direct billing ...

Dover Corporation

Material Handler

Antigo, WI · On-site

$18 - $21.75/hr

... Syteline ERP system, conducting cycle counts, and kitting material for assembly jobs. When ... directed. The role is central to inventory accuracy, on-time material availability, and an ...

Dover Corporation

Material Handler

Antigo, WI · On-site

$18 - $21.75/hr

... Syteline ERP system, conducting cycle counts, and kitting material for assembly jobs. When ... directed. The role is central to inventory accuracy, on-time material availability, and an ...

Dover Corporation

Material Handler

Antigo, WI · On-site

$18 - $21.75/hr

... Syteline ERP system, conducting cycle counts, and kitting material for assembly jobs. When ... directed. The role is central to inventory accuracy, on-time material availability, and an ...

Dover Corporation

Material Handler

Antigo, WI · On-site

$18 - $21.75/hr

... Syteline ERP system, conducting cycle counts, and kitting material for assembly jobs. When ... directed. The role is central to inventory accuracy, on-time material availability, and an ...

Dover Corporation

Material Handler

Antigo, WI · On-site

$18 - $21.75/hr

... Syteline ERP system, conducting cycle counts, and kitting material for assembly jobs. When ... directed. The role is central to inventory accuracy, on-time material availability, and an ...

Waukesha Bearings

Material Handler

Antigo, WI · On-site

$18 - $21.75/hr

... directed. The role is central to inventory accuracy, on-time material availability, and an ... Complete receipt transactions in the Syteline ERP system accurately and in a timely manner ...

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Director Syteline information

What is a Director Syteline?

A Director Syteline is a senior leadership role responsible for overseeing the implementation, optimization, and management of the Infor SyteLine (now known as Infor CloudSuite Industrial) ERP system within an organization. This individual ensures that the ERP system aligns with business processes, improves operational efficiency, and supports strategic goals. The Director Syteline typically manages a team of analysts, developers, and IT professionals, and collaborates with various departments to streamline workflows and manage system upgrades. Strong knowledge of manufacturing processes and expertise in ERP systems are essential for this role.

What are the key skills and qualifications needed to thrive as a Director Syteline?

To excel as a Director Syteline, you need in-depth knowledge of enterprise resource planning (ERP) systems, especially Infor Syteline, along with a strong background in business process improvement and leadership experience. Expertise in Syteline configuration, implementation, project management methodologies, and relevant certifications such as PMP or Six Sigma are highly valued. Exceptional communication, problem-solving, and change management skills help drive cross-functional teams and ensure successful system adoption. These skills are critical to align technology solutions with business goals, optimize operations, and deliver measurable results.

How does a Director Syteline typically collaborate with cross-functional teams to drive ERP implementation success?

A Director Syteline works closely with IT, operations, finance, and production teams to ensure seamless implementation and optimization of the Infor Syteline ERP system. This collaboration often involves leading project meetings, gathering requirements from various departments, and translating business needs into technical solutions. By acting as a bridge between stakeholders and technical teams, the Director helps resolve issues quickly and ensures that the ERP solution aligns with organizational goals. Regular communication and strong leadership are key to overcoming challenges and ensuring the success of cross-functional projects.

What is the difference between Director Syteline vs Syteline Project Manager?

AspectDirector SytelineSyteline Project Manager
Primary FocusStrategic oversight of Syteline ERP implementation and departmental leadershipManaging specific Syteline projects, timelines, and team coordination
Required CredentialsTypically requires a bachelor’s degree in business or IT, with ERP experienceUsually needs a bachelor’s degree in IT, engineering, or related field, with ERP project experience
Work EnvironmentExecutive-level, strategic planning, cross-departmental collaborationProject teams, on-site and remote project management
Industry UsageCommon in manufacturing, distribution, and ERP-focused companiesUsed in companies implementing or maintaining Syteline ERP systems

The main difference is that the Director Syteline oversees the overall strategy and leadership of Syteline ERP initiatives, while the Syteline Project Manager focuses on managing specific projects, timelines, and teams within the ERP implementation process.

What cities are hiring for Director Syteline jobs?

Cities with the most Director Syteline job openings:

What are the most commonly searched types of Syteline jobs?

The most popular types of Syteline jobs are:

What states have the most Director Syteline jobs?

States with the most job openings for Director Syteline jobs include:

Director Syteline jobs near you

IT Support Specialist II

P & F Industries

Cranberry Township, PA • On-site

$45K - $65K/yr

Full-time

Re-posted 5 days ago

Job description


FLSA: Exempt, Salaried

Position Type: Full-time

Location: Onsite, Cranberry Township, PA

Reports to: Director of Information Technology


Position Summary

Continental Tool Group is seeking an IT Support Specialist II to serve as the primary onsite IT support resource for the Cranberry Township facility and provide remote support to employees across other company locations.

This is a mid-level support position focused on resolving routine end-user issues and defined Tier 2 tasks involving Microsoft 365, Microsoft Entra ID, Microsoft Intune, Windows endpoints, user lifecycle administration, networking, security triage, and business applications.

The employee will be expected to resolve standard issues independently, perform delegated administrative tasks through approved procedures, and retain ownership of tickets through resolution or proper escalation. Complex infrastructure, security-policy, ERP-functional, server, and application-configuration work remains with the Director of IT, business process owners, managed service providers, or specialist vendors.

Primary ResponsibilitiesEnd-User and Desktop Support
  • Provide onsite and remote Tier 1 support and defined Tier 2 support for desktops, laptops, monitors, docking stations, printers, scanners, label printers, mobile devices, and related equipment.
  • Troubleshoot Windows 10 and Windows 11 operating-system, profile, hardware, driver, performance, printing, browser, and peripheral issues.
  • Prepare, deploy, replace, and retire computers using standardized company procedures.
  • Take ownership of assigned tickets, communicate status clearly, confirm resolution, and document troubleshooting and final results.
Microsoft 365 and Identity Support
  • Support Microsoft Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint, and other approved Microsoft 365 applications.
  • Perform routine Microsoft 365 and Microsoft Entra ID administration using delegated permissions and approved procedures.
  • Create, modify, disable, and remove user accounts; assign approved licenses, groups, application access, shared resources, and mailbox permissions.
  • Resolve password resets, account lockouts, multifactor-authentication issues, routine sign-in problems, Outlook profiles, shared-mailbox access, distribution-group membership, and common collaboration issues.
  • Escalate tenant-wide policy, mail-flow, retention, compliance, privileged-role, Conditional Access, synchronization-architecture, and cross-tenant issues.
Microsoft Intune and Endpoint Management
  • Enroll and support Windows computers and mobile devices using Microsoft Intune.
  • Troubleshoot common enrollment, application-installation, synchronization, compliance-status, and stale-device-record issues.
  • Perform approved device actions such as synchronization, restart, application reinstall, retire, and wipe.
  • Verify device assignment, encryption, endpoint-protection, update, compliance, and management status before issuing equipment.
  • Assist with Autopilot, device refresh, Windows upgrade, and endpoint migration projects under established procedures.
  • Do not independently create or change tenant-wide configuration profiles, compliance policies, update rings, security baselines, or Autopilot architecture without approval.
Network, VPN, and Remote-Access Support
  • Troubleshoot standard wired, wireless, DNS, DHCP, VPN, remote-access, mapped-drive, and internet-connectivity issues.
  • Use the Cisco Meraki Dashboard and other approved tools for read-only or low-risk troubleshooting, including client status, event logs, port information, wireless health, and reachability.
  • Support VPN clients, remote-support applications, network printers, warehouse devices, and connected peripherals.
  • Escalate firewall, VLAN, routing, site-to-site VPN, ISP, network-security, and production configuration changes.
Business Applications and SyteLine Support
  • Install, update, license, and troubleshoot approved business applications, add-ins, browsers, shipping tools, reporting utilities, and workstation components.
  • Provide first-line support for applications including Adobe Acrobat, HubSpot, FedEx and UPS software, SolidWorks/PDM, ESPRIT, Sage 50, ACT!, and other approved systems.
  • For specialist applications, resolve standard installation, access, licensing-client, mapped-drive, workstation, and connectivity issues; gather logs and coordinate vendors for deeper application faults.
  • Provide technical first-line support for Infor CloudSuite Industrial/SyteLine, including login, account lockout, approved client or Excel add-in installation, browser/download, printing, workstation, and connectivity problems.
  • Route SyteLine workflow, form, report, data, training, expected-behavior, and permissions-approval issues to the appropriate Business Process Owner.
  • Escalate ERP configuration, production data, financial or manufacturing logic, database, integration, server access, and vendor-managed changes.
Security and Monitoring Support
  • Recognize suspected phishing, malware, unauthorized access, credential compromise, application-control blocks, and other security concerns.
  • Perform initial evidence gathering and follow documented incident-escalation procedures.
  • Review routine endpoint, RMM, EDR, identity, certificate, domain, patching, and agent-health alerts using approved runbooks.
  • Perform authorized endpoint remediation and confirm agent, encryption, update, and compliance status.
  • Never disable or remove security controls, create exclusions, approve blocked software, change security policy, or perform incident-response actions without documented authorization.
User Lifecycle, Assets, Vendors, and Documentation
  • Complete standardized onboarding, transfer, and offboarding tasks, including accounts, licenses, groups, applications, devices, equipment, session revocation, and documentation.
  • Maintain accurate asset, device-assignment, warranty, deployment, repair, return, and disposal records.
  • Open and manage vendor support cases, provide complete evidence, track actions, and verify successful resolution.
  • Create and maintain support procedures, user instructions, troubleshooting guides, and knowledge-base articles.
  • Identify recurring issues that should be standardized, automated, corrected permanently, or escalated for root-cause review.
Escalation Expectations

The IT Support Specialist II is expected to recognize when a request exceeds the role’s authorization or technical scope. The employee remains responsible for gathering evidence, documenting business impact, communicating with the user, and coordinating the escalation unless the ticket is formally transferred.

  • Security incidents, suspected compromise, forensic investigation, containment strategy, policy changes, exclusions, and removal or bypass of security controls.
  • Conditional Access, privileged roles, tenant-wide Microsoft 365 settings, mail-flow architecture, retention, compliance, and cross-tenant changes.
  • Server, storage, backup, certificate, DNS, directory-synchronization architecture, SQL, and infrastructure changes.
  • Firewall, VLAN, routing, site-to-site VPN, ISP, and production network changes.
  • SyteLine functional process, data, report, form, workflow, permissions approval, configuration, integration, database, and production changes.
  • Application server, database, license-server, PDM/vault, web-hosting, and vendor-specific product configuration.
Required Qualifications
  • Three or more years of professional experience in desktop support, help-desk support, systems support, or a similar corporate IT role. Candidates with two or more years of high-volume MSP or multi-site support experience may be considered based on demonstrated ability.
  • Strong working knowledge of Windows 10 and Windows 11 endpoint troubleshooting and deployment.
  • Professional experience supporting Microsoft 365 applications and routine Microsoft 365 administration.
  • Working knowledge of Microsoft Entra ID or Active Directory accounts, groups, permissions, multifactor authentication, and user lifecycle administration.
  • Experience supporting Microsoft Intune-managed devices, including enrollment, application deployment, device actions, compliance-status checks, or troubleshooting.
  • Working knowledge of IP addressing, DNS, DHCP, Wi-Fi, VPNs, mapped drives, and structured network troubleshooting.
  • Experience supporting printers, scanners, mobile devices, and common office or warehouse peripherals.
  • Experience using ticketing, remote-support, endpoint-management, monitoring, or RMM tools.
  • Ability to troubleshoot methodically and distinguish between user, device, network, identity, application, permissions, service, and business-process issues.
  • Ability to document technical work clearly, protect administrative credentials, follow change control, and recognize when escalation is required.
  • Strong customer-service, communication, organization, prioritization, and follow-through skills.
  • High school diploma or equivalent.
Preferred Qualifications
  • Associate degree in information technology, computer science, cybersecurity, or a related field.
  • Microsoft, CompTIA, Cisco, or another relevant technical certification.