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Director Support Services information

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$49K

$95K

$165.5K

How much do director support services jobs pay per year?

As of Jul 23, 2026, the average yearly pay for director support services in the United States is $95,021.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $111,000.00 per year, depending on experience, location, and employer.

What are Director Support Services?

A Director of Support Services is a senior management professional responsible for overseeing non-clinical operational departments within an organization, such as facilities, housekeeping, food services, security, and other support functions. Their role is to ensure these services run efficiently, comply with regulations, and support the overall goals of the organization. Directors of Support Services often work in healthcare, education, or large corporate environments, ensuring that essential support operations contribute to a safe, productive, and well-maintained workplace.

What are the key skills and qualifications needed to thrive as a Director of Support Services, and why are they important?

To thrive as a Director of Support Services, you need strong leadership abilities, operational management experience, and typically a bachelor’s or master’s degree in business, healthcare administration, or a related field. Familiarity with facilities management systems, budgeting software, and compliance standards is essential. Excellent interpersonal, problem-solving, and organizational skills help in leading diverse teams and managing multiple service areas. These competencies ensure efficient operations, quality service delivery, and alignment with organizational goals.

What is the difference between Director Support Services vs Support Services Manager?

AspectDirector Support ServicesSupport Services Manager
CredentialsBachelor’s degree, often advanced degrees, relevant certificationsBachelor’s degree, relevant certifications, less emphasis on advanced degrees
Work EnvironmentStrategic planning, overseeing multiple departments, senior leadershipOperational management, team supervision, day-to-day support activities
Employer & Industry UsageHealthcare, education, corporate sectorsHealthcare, customer support centers, corporate support departments
Common Search & ComparisonHigher-level strategic roles, leadership responsibilitiesOperational roles, team management focus

The main difference between a Director Support Services and a Support Services Manager lies in their scope and responsibilities. Directors focus on strategic oversight and leadership at a higher level, while Managers handle daily operations and team supervision. Both roles require relevant credentials and experience, but the Director role typically involves broader organizational impact and strategic planning.

How does a Director of Support Services typically collaborate with other department leaders to improve operational efficiency?

A Director of Support Services frequently works cross-functionally with leaders from departments such as facilities, IT, human resources, and clinical teams to streamline processes and address service gaps. This collaboration often involves regular strategy meetings, joint project planning, and the establishment of shared performance metrics to ensure all support services align with organizational goals. By fostering open communication and leveraging the expertise of various departments, Directors can drive process improvements and enhance the overall efficiency of support operations.
More about Director Support Services jobs
What cities are hiring for Director Support Services jobs? Cities with the most Director Support Services job openings:
What states have the most Director Support Services jobs? States with the most job openings for Director Support Services jobs include:
What job categories do people searching Director Support Services jobs look for? The top searched job categories for Director Support Services jobs are:
Director Support Services jobs near you
Infographic showing various Director Support Services job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $95,021 per year, or $45.7 per hour.

Director, Support & Field Service

Zerova Tech

Fremont, CA

$180K - $210K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Director, Support & Field Service

Location: Fremont, California (On-Site)
Company: Zerova Technologies


About Zerova Technologies

Zerova Technologies is a global leader in white-label EV charging hardware, manufacturing AC Level 2 and DC fast charging solutions deployed across fleet, logistics, commercial, and public charging applications. We partner with leading organizations to deliver reliable, scalable EV charging infrastructure across the Americas and international markets.


Position Summary

The Director of Support & Field Service is responsible for leading service operations across the Americas, including field service execution, technical support, and overall service performance. This role oversees a distributed team of EV Technicians and Field Service Engineers and is accountable for delivering consistent service quality, maintaining system uptime, and supporting customer success across deployed charging infrastructure.

This position also manages Zerova's paid support and training programs for SLA providers and customers, ensuring consistent technical enablement and service readiness across the ecosystem.

The role works cross-functionally with Engineering, Product, and Sales to resolve field issues, improve product performance, and support continued growth.


Key Responsibilities

Service Operations & Performance

  • Own service delivery across the Americas, including field execution, issue resolution, and ongoing support
  • Define, monitor, and improve key service KPIs, including response time, resolution time, and system uptime
  • Ensure the team consistently meets or exceeds established performance targets
  • Establish and maintain scalable service processes aligned with a growing installed base

Team Leadership

  • Lead and manage a team of EV Technicians and Field Service Engineers based in Fremont, CA, and possibly other regions.
  • Provide direction, coaching, and performance management
  • Support hiring and development as the organization expands

Field Service Execution

  • Oversee field activities including troubleshooting, repair, and preventative maintenance
  • Ensure consistency in service delivery across regions and customer sites
  • Serve as an escalation point for complex technical issues

Third-Party Service Management

  • Manage third-party service providers and ensure alignment with defined SLAs
  • Track performance and address gaps in service delivery

Training & Support Programs

  • Oversee and manage Zerova's paid support and training programs for SLA providers and customers
  • Ensure training content, delivery, and certification standards are consistent and effective
  • Support onboarding and ongoing technical enablement of service partners and customers

Systems & Reporting

  • Utilize and optimize workflows within a leading cloud-based service management platform
  • Maintain visibility into service operations through reporting and performance tracking
  • Identify trends and recurring issues to support continuous improvement

Cross-Functional Collaboration

  • Partner with Engineering to support root cause analysis and product improvements
  • Provide structured feedback based on field performance and customer experience
  • Collaborate with Sales and Account teams to support customer needs


Qualifications

  • 5-10 years of experience in field service, technical support, or service operations
  • Prior experience leading teams of technicians and/or field engineers
  • Experience supporting AC Level 2 and DC fast charging systems, or similar electrical / power systems
  • Experience working with third-party service providers
  • Experience developing or managing technical training programs is preferred
  • Familiarity with cloud-based service management platforms
  • Strong organizational and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced environment


Preferred Qualifications

  • Experience supporting EV charging infrastructure deployments at scale
  • Familiarity with fleet, logistics, or commercial charging applications
  • Experience improving service performance metrics and operational processes


Compensation

  • Base Salary Range: $180,000 - $210,000 annually
  • Additional compensation may include performance-based incentives


Benefits

  • Medical, dental, and vision insurance
  • 401(k) plan with company contribution
  • Paid time off and company holidays
  • Life and disability insurance


Work Environment & Travel

  • Based in Fremont, California
  • Travel required to support field teams and customer sites across North America.

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