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Director Support Services Jobs in Virginia (NOW HIRING)

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Director Support Services information

See Virginia salary details

$48.6K

$94.2K

$164.1K

How much do director support services jobs pay per year?

As of Aug 16, 2026, the average yearly pay for director support services in Virginia is $94,206.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $110,000.00 per year, depending on experience, location, and employer.

What is a director support services?

A Director of Support Services is a senior management professional responsible for overseeing non-clinical operational departments within an organization, such as facilities, housekeeping, food services, security, and other support functions. Their role is to ensure these services run efficiently, comply with regulations, and support the overall goals of the organization. Directors of Support Services often work in healthcare, education, or large corporate environments, ensuring that essential support operations contribute to a safe, productive, and well-maintained workplace.

What are the key skills and qualifications needed to thrive as a director support services?

To thrive as a Director of Support Services, you need strong leadership abilities, operational management experience, and typically a bachelor’s or master’s degree in business, healthcare administration, or a related field. Familiarity with facilities management systems, budgeting software, and compliance standards is essential. Excellent interpersonal, problem-solving, and organizational skills help in leading diverse teams and managing multiple service areas. These competencies ensure efficient operations, quality service delivery, and alignment with organizational goals.

What is the difference between Director Support Services vs Support Services Manager?

AspectDirector Support ServicesSupport Services Manager
CredentialsBachelor’s degree, often advanced degrees, relevant certificationsBachelor’s degree, relevant certifications, less emphasis on advanced degrees
Work EnvironmentStrategic planning, overseeing multiple departments, senior leadershipOperational management, team supervision, day-to-day support activities
Employer & Industry UsageHealthcare, education, corporate sectorsHealthcare, customer support centers, corporate support departments
Common Search & ComparisonHigher-level strategic roles, leadership responsibilitiesOperational roles, team management focus

The main difference between a Director Support Services and a Support Services Manager lies in their scope and responsibilities. Directors focus on strategic oversight and leadership at a higher level, while Managers handle daily operations and team supervision. Both roles require relevant credentials and experience, but the Director role typically involves broader organizational impact and strategic planning.

How does a director support services typically collaborate with other department leaders to improve operational efficiency?

A Director of Support Services frequently works cross-functionally with leaders from departments such as facilities, IT, human resources, and clinical teams to streamline processes and address service gaps. This collaboration often involves regular strategy meetings, joint project planning, and the establishment of shared performance metrics to ensure all support services align with organizational goals. By fostering open communication and leveraging the expertise of various departments, Directors can drive process improvements and enhance the overall efficiency of support operations.

What are popular job titles related to Director Support Services jobs in Virginia?

For Director Support Services jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Director Support Services jobs in Virginia look for?

The top searched job categories for Director Support Services jobs in Virginia are:

What cities in Virginia are hiring for Director Support Services jobs?

Cities in Virginia with the most Director Support Services job openings:

Director Support Services jobs near you
Infographic showing various Director Support Services job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $94,206 per year, or $45.3 per hour.

System Administrator (Director Support Technician)

teKnoluxion

Springfield, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

OverviewSystem Administrator (Director Support Technician)Springfield, VA

Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly

A+ Certification, N+ Certification, Security+ or other DoD 8570.01M Certification and ITIL v4 Foundations

 

At Bcore, our strength comes from how we deliver impact to the mission. Whether it's architecting critical IT solutions, producing actionable intelligence, or developing cutting edge technology, we succeed because of the expertise, collaboration, and agility of our teams. Our Mission Services division combines enterprise IT, cloud solutions, DevSecOps, systems engineering, software development, and operational support. Bcore accelerates decisive advantage for warfighters and intelligence professionals by fusing human insight, rapid-fire engineering, precision-measured outcomes, and relentless grit into mission-ready solutions. 

Do you want to join a team that is building tailored technical solutions to modernize our government's mission and our client's business?  Do you have a desire to change how people work?  Are you interested in helping to protect our nation's cyber interests? Join our growing team as a System Administrator, supporting the NGA customer mission.

Responsibilities

HOW A SYSTEMS ADMINISTRATOR (Director Support Technician) WILL MAKE AN IMPACT: The UDS Director Support Technician reports to the Tailored Desktop Support Team Lead and provides dedicated Deskside IT Service support to the NGA Front Office and National GEOINT Operations Center (NGOC) End User Devices. End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets, laptops and mobile phones, VoIP devices,Desktop VTCs (DVTCs), removable media, and associated accessories. The individual will fulfill installation, move, add, change, and disposal (IMACD) service requests, and support the completion of special projects.

Primary Responsibilities:

  • Serve as the Front Office and National GEOINT Operation Center (NOC) Liaison for all UDS IT related issues.
  • Facilitate meetings and engage regularly with customers and members of senior leadership to:
    • Address IT related questions or concerns
    • Coordinate and plan emerging customer requirements
    • Provide situational awareness to Front Office stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems used by the Front Office and NGOC staff
  • Deploy and sustain end-user devices and associated accessories
  • Manage hardware in all stages including unpacking and setup of end user devices
  • Resolve IT incidents from cradle to grave, working closely with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract
  • Install application software on end user device workstations via scripted install packages
  • Inventory management of UDS deployed software and end user devices
  • Provide user education and training in basic hardware and software functions
  • Create and maintain documentation and SOPs to train new employees
  • Utilization of a ServiceNow based ticketing database to track, update and close break/fix incident tickets and in fulfilling new requests via RITMs and Demands
  • Identify and execute process improvements and other enhancements that improve operational efficiency.
  • Collocated seating with the Front Office staff, providing quick and immediate access for Tier 1 and Tier 2 support.
  • Train end-users in the proper use of hardware and software. May train large groups of end users.
  • May require after-hours support or weekend support for mission, program and special project support
Qualifications

Clearance Required: Active TS clearance (with SCI Eligibility) and eligibility to obtain CI Poly 

Certification Required: A+ Certification, N+ Certification, Security+ or other DoD 8570.01M Certification and ITIL v4 Foundations

Education/Experience:

  • Requires Bachelor's degree (or equivalent experience)
  • 3-5+ years of experience
  • 3 years of experience supporting VIPs
Required Skills:
  • Knowledge in one or more of the following areas:
    • Thin Client using Virtual Desktop Infrastructure (VDI) Technology
    • Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM| MECM
    • Patch Management (Windows)
    • End User Hardware - Workstations (Thin Client, Thick Clients, Secure Tablets), Monitors, KVM's, Printers, Plotters, Print Server Configurations, VOIP phone
    • Removable Media
    • Print, Fax and Scan Support Services
    • Mobile Phone | Secure Tablets
    • Desktop VTC (DTVC)
    • Desktop Image Management
    • Home Directory and Profile Support Services
    • E-mail Support Services
    • Software Support Services
    • Experience and/or knowledgeable with: Windows 7; Windows 10; Win11; Citrix; SMS; and SCCM|MECM
  • Excellent troubleshooting capabilities
  • Strong time management skills and ability to work flexible schedules to meet job requirements
  • Strong communication skills
  • Strong work ethic and attention to detail
  • Strong writing skills (consistently document work completed)
  • Ability to work independently on projects and/or tasks
  • Ability to move and lift computers, printers, monitors, and other hardware
  • Team player and willing to share knowledge and learn from others to ensure team's success
  • Enthusiasm and ability to adapt to new and changing technologies

What is ideal?

  • Intelligence Community Experience preferred
What you can expect from us
  • Recognizing great achievements do not go unnoticed by bcore through service anniversaries, spot awards, and employee referral bonuses
  • You'll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community
  • The expected salary range within the Washington, DC metropolitan area is: $89,000-$104,000. Final compensation is unique to each individual and will be determined based on factors such as experience, education, geographic location, and contractual requirements. This is not a guarantee.
  • Benefits include Health/Dental/Vision, 401(k), Paid Time Off, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more.
BCore is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.Employment Type: FULL_TIME

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