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Director Strategic Operations Jobs in Raleigh, NC

CRB

Director, People Operations

Raleigh, NC · On-site

... Director, People Operations will lead our HR Operations and Total Rewards function and be both ... You will work with the business leaders to translate the business strategy and objectives into a ...

CRB

Director, People Operations

Raleigh, NC · Remote

... Director, People Operations will lead our HR Operations and Total Rewards function and be both ... You will work with the business leaders to translate the business strategy and objectives into a ...

DaVita, Inc.

Director of Business Strategy

Apex, NC · On-site

This position is responsible for driving strategic and operational initiatives within Apex ... The Director will join a team of highly motivated individuals and, at this level in our ...

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Director Strategic Operations information

See Raleigh, NC salary details

$20.4K

$130.8K

$252.7K

How much do director strategic operations jobs pay per year?

As of Aug 7, 2026, the average yearly pay for director strategic operations in Raleigh, NC is $130,796.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,500.00 and $178,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director strategic operations?

To thrive as a Director Strategic Operations, you need expertise in strategic planning, operational management, and business analytics, typically supported by a bachelor’s or master’s degree in business, operations management, or a related field. Familiarity with project management software (such as Asana or MS Project), ERP systems, and certifications like PMP or Six Sigma are often required. Exceptional leadership, cross-functional communication, and problem-solving abilities are key soft skills that differentiate top performers in this position. These competencies are crucial for effectively driving organizational initiatives, optimizing processes, and achieving long-term business objectives.

What does a director strategic operations do?

A Director of Strategic Operations is responsible for overseeing long-term business planning, optimizing operational processes, and ensuring alignment with company goals. They analyze data, improve efficiency, and collaborate with different departments to drive strategic initiatives. Their role often includes identifying growth opportunities, streamlining workflows, and enhancing overall organizational performance. By balancing strategy with execution, they help ensure the company remains competitive and scalable.

What are typical challenges a director strategic operations faces, and how do they address them?

Directors of Strategic Operations often encounter challenges such as aligning diverse teams to a unified strategy, balancing immediate operational needs with long-term goals, and managing complex change initiatives across departments. To address these issues, they rely on strong analytical skills, clear communication, and collaborative leadership to foster buy-in and drive consensus among stakeholders. Strategic Operations Directors also frequently utilize data-driven decision-making and performance metrics to monitor progress and quickly adapt to shifting business priorities. This dynamic role requires both a big-picture mindset and meticulous attention to detail, ensuring organizations remain agile and competitive.

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Director Strategic Operations jobs near you

Director eCommerce Operations & Strategy

Advance Auto Parts

Raleigh, NC • On-site, Remote

Full-time

Re-posted 19 days ago

Job description

Job Description

Workday Job Profile:Director, eCommerce Operations & Strategy

Business/Posting Title:Director, eCommerce Operations & Strategy

Grade:12

Job Summary:

The Director, eCommerce Operations &Strategyis responsible forowning theoperational roadmap and performance management modelfor Advance Auto Parts' eCommerce business. This role translates eCommerce strategy intodaytodayexecution that improves speed, availability, findability, and overall customer experience for both DIY and Professional customers.

Reporting to the Head of eCommerce, this leader orchestratescrossfunctionalinitiatives spanning fulfillment speed and assortment strategy, item readiness and transactability, digital friction removal, SEO impact, and analytics instrumentation. The role ensures merchandising priorities are reflected in technology roadmaps and operational plans, driving measurable improvements in conversion,costtoserve, and customer confidence across theendtoendjourney.

What will you do?

  • Own the eCommerce operational roadmap, translating strategy into an aligned portfolio of initiatives that improve customer experience, speed, availability, and findability
  • Leadcrossfunctionalprioritization of fulfillment speed,fastpromiseassortment, and delivery accuracy initiatives; quantify customer and financial impact to guide investment decisions
  • Partner with Merchandising, Supply Chain, and Technology to ensure item readiness, availability, and promise capabilities are executable at scale
  • Lead digital friction removal across browse, PDP, cart, checkout, fulfillment selection, andpostpurchaseexperiences in partnership with Product, Engineering, and Customer Care
  • Define and govern the eCommerce experimentation program, including hypothesis development, sizing, guardrails, ROI measurement, andplaybookdrivenscaling ofsuccessful tests
  • Stand up and own unified dashboards and KPI definitions across traffic, conversion, SEO performance, item health, availability, and fulfillment outcomes
  • Drive Weekly and Monthly Business Review (WBR/MBR) cadences that surface insights, accelerate decisions, and reinforce accountability
  • Partner with Technology and Product leaders to shapemultiquarterroadmaps that address merchandising gaps, scalability needs, and operational friction points
  • Institutionalize incident management, escalation paths, and rollback procedures for site stability, order flow integrity, and customer promise reliability
  • Coach and develop managers across eCommerce strategy, item transactability, SEO, and operations; clarify roles, SLAs, and decision rights
  • Influence senior stakeholders across Merchandising, Supply Chain, Product/Engineering, Marketing, Stores/Field Ops, and Customer Experience

Location & Work Availability:

This position isHybrid (4 days in office, 1 day remote), based at our corporate headquarters inRaleigh, North Carolina.

Qualifications:

  • Strong merchandising and operational mindset with the ability to translate strategy into consistent, scalable execution
  • Deep understanding of eCommerce operations, fulfillment promises, item transactability, and customer journey friction points
  • Proven ability to lead large,crossfunctionalprograms with measurable CX and financial impact
  • Advanced analytical storytelling skills, including KPI definition, dashboarding, andexecutivelevelbusiness reviews

Certifications, Experience, and Education:

  • Bachelor's degreerequired; MBA or advanced analytics degree preferred
  • 10-12+ years of experience in eCommerce operations, strategy, or product operations, with demonstrated ownership of CX, conversion, and P&L outcomes
  • Proven leadership delivering fulfillment speed, availability improvements, and digital friction reduction
  • Strong analytics literacy, including experience designing and leading WBR/MBR cadences; SQL/BI fluency preferred
  • Preferred experience with OMS/WMS modernization, inventory promise engines, lastmile optimization, or networkbased speed programs
  • Preferred exposure to marketplace or seller operations models

Benefits Summary:

We believe in supporting our Team Members and those they love through comprehensive health & wellness benefits.
Learn more here: https://jobs.advanceautoparts.com/us/en/benefits

Company Overview:

Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installer anddoityourselfcustomers. As of January 3, 2026, Advance operated4,305 storesprimarily within the United States, withadditionallocations in Canada, PuertoRicoand the U.S. Virgin Islands. The Company also served809 independently owned Carquest branded storesacross these locations in addition to Mexico and various Caribbean islands.Additionalinformation about Advance, including employment opportunities, customer services, and online shopping for parts, accessories, and other offerings can be found atwww.AdvanceAutoParts.com.Advance Auto Parts is anEqual Opportunity Employerand does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected status.

#LI-AC1

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.

California Residents click below for Privacy Notice:

https://jobs.advanceautoparts.com/us/en/disclosures
Advance Auto Parts logo

About Advance Auto Parts

Sourced by ZipRecruiter

At Advance Auto Parts we have a passion for YES. Each day we are motivated by a passion to help our Customers. We have a commitment to advance the lives of our fellow Team Members, Customers, and the Communities where we live and work.

Industry

Motor vehicle and motor vehicle parts wholesalers, retail, internet and it and elementary and secondary schools

Company size

10,000+ Employees

Headquarters location

Raleigh, NC, US

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