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Director Service Operations Jobs in Simpsonville, SC

Cooper Standard

Sr. Director, Operations

Spartanburg, SC · On-site

Provide leadership for Operations within North America * Delivers overall financial commitment for ... service to our customers. Because we recognize and value the range of ways in which people acquire ...

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All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Simpsonville, SC

Director Service Operations information

See Simpsonville, SC salary details

$30.1K

$95.4K

$159.1K

How much do director service operations jobs pay per year?

As of Sep 6, 2026, the average yearly pay for director service operations in Simpsonville, SC is $95,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,900.00 and $120,100.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What job categories do people searching Director Service Operations jobs in Simpsonville, SC look for?

The top searched job categories for Director Service Operations jobs in Simpsonville, SC are:

What cities near Simpsonville, SC are hiring for Director Service Operations jobs?

Cities near Simpsonville, SC with the most Director Service Operations job openings:

Director Service Operations jobs near you

Director Of Operations

The Aubree Lewis Group | Keller Williams Drive

Greenville, SC

$85K/yr

Full-time

Medical, PTO

Re-posted 10 days ago

Job description

As Director of Operations, you'll work directly with Aubree Lewis to transform vision into execution. Your role is to build the systems, accountability, and operational excellence that allow our business to continue growing while freeing Aubree to focus on leadership, relationships, content creation, innovation, and lead generation.

This is not a role for someone who simply wants to maintain operations. We're looking for someone who enjoys building, improving, and scaling businesses. Someone who sees the big picture but also loves creating the processes, structure, and accountability that make big visions possible.

Ask Yourself

  • On a scale of 1 to 10, is your work ethic a 10+?

  • Do you naturally create order where others see chaos?

  • Are you the person who sees problems before they happen and brings solutions instead of excuses?

  • Do you thrive on building systems, developing people, and creating accountability?

  • Do you enjoy working alongside a visionary leader and turning big ideas into reality?

  • Do you believe that "If it is to be, it's up to me"?

Compensation:

  • Salary Range: $75,000 - $85,000

  • Paid Time Off

  • Bonus Opportunity

  • Health Stipend 

Compensation:

$75,000 - $85,000 yearly


Responsibilities:
  • Develop and implement operational strategies that align with our company's vision and goals.
  • Create and maintain efficient systems and processes to streamline operations and enhance productivity.
  • Collaborate closely with Aubree Lewis to transform strategic ideas into actionable plans.
  • Monitor and analyze key performance indicators to ensure operational excellence and continuous improvement.
  • Lead and mentor a team, fostering a culture of accountability, growth, and collaboration.
  • Identify potential challenges and proactively develop solutions to mitigate risks.
  • Oversee budget management, ensuring financial efficiency and resource optimization across operations.

Qualifications:
  • Experience in building and optimizing business systems and workflows.
  • Ability to create and maintain SOPs, training materials, and operational documentation.
  • Proven track record of leading special projects and enhancing efficiency through technology and automation.
  • Strong understanding of YouTube as a lead generation platform, including content planning and SEO.
  • Ability to oversee marketing initiatives, ensuring alignment with business goals and brand consistency.
  • Experience in managing marketing calendars, content production workflows, and vendor relationships.
  • Proven ability to monitor marketing performance and continuously improve systems for growth support.

About Company

The Aubree Lewis Group | Keller Williams Drive is one of the premier real estate teams serving Greenville, Spartanburg, and the Upstate of South Carolina. We've built our reputation through exceptional client service, innovative marketing, and educational content that helps thousands of people confidently buy, sell, and relocate.

We're not simply growing a real estate business; we're building a company that blends real estate, media, education, and technology to create something truly different. If you're excited by the opportunity to help build a business that values innovation, leadership, and long-term impact, we'd love to hear from you.