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Director Service Operations Jobs in Naples, FL (NOW HIRING)

ssagroup

Food Service - Lead

Naples, FL · On-site

$14.50 - $20/hr

Food Service Supervisor(s) and Food Service Operations Manager(s) Who are we : For more than 50 ... operation, working with direct reports to fill as necessary. * Assist supervisors with tasks to ...

ssagroup

Food Service - Lead

Naples, FL · On-site

$14.50 - $20/hr

Food Service Supervisor(s) and Food Service Operations Manager(s) Who are we : For more than 50 ... operation, working with direct reports to fill as necessary. * Assist supervisors with tasks to ...

SSA Group

Food Service - Lead

Naples, FL · On-site

$14.50 - $20/hr

Food Service Supervisor(s) and Food Service Operations Manager(s) Who are we : For more than 50 ... operation, working with direct reports to fill as necessary. * Assist supervisors with tasks to ...

Benchmark

Director of Finance

Naples, FL · On-site

Director of Finance Naples Bay Resort & Marina - Naples, Florida Position Overview Naples Bay ... Monitor performance across lodging, marina operations, food & beverage outlets, spa services ...

Walgreens

Pharmacy Operations Manager

Naples, FL · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...

Walgreens

Pharmacy Operations Manager

Naples, FL · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...

Walgreens

Pharmacy Operations Manager

Naples, FL · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...

Walgreens

Pharmacy Operations Manager

Naples, FL

Models and shares customer service best practices. * Develops strong relationships with customers ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...

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Showing results 21-40

All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Naples, FL

Director Service Operations information

See Naples, FL salary details

$32K

$101.4K

$169.1K

How much do director service operations jobs pay per year?

As of Sep 7, 2026, the average yearly pay for director service operations in Naples, FL is $101,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,100.00 and $127,600.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the most commonly searched types of Service Operations jobs in Naples, FL?

The most popular types of Service Operations jobs in Naples, FL are:

What are popular job titles related to Director Service Operations jobs in Naples, FL?

For Director Service Operations jobs in Naples, FL, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in Naples, FL look for?

The top searched job categories for Director Service Operations jobs in Naples, FL are:

What cities near Naples, FL are hiring for Director Service Operations jobs?

Cities near Naples, FL with the most Director Service Operations job openings:

Director Service Operations jobs near you

Director of Operations Florida-JOB ID 3267

US Eye

Naples, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

US Eye rating

5.7

Company rating: 5.7 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

About US Eye: US Eye is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups providing care in ophthalmology, optometry, dermatology, and cosmetic facial surgery. With over 60 clinics and 5 surgery centers, led by 115 providers and more than 1,000 team members system-wide, we deliver world-class care to patients throughout Florida, the Carolinas, and Virginia.
Job Summary: The Senior Director of Operations supports the growth and ongoing operational success of US Eye, leads collaborative efforts to drive impactful strategic and operational outcomes, and provides oversight of operations at all locations within the Ft. Myers and Naples markets.
Essential Job Functions:
  • Supports the implementation and communication of the organization's operational goals in alignment with strategic direction set by executive leadership.
  • Collaborates with executive leadership to achieve company objectives by providing operational support and guidance.
  • Ensures clinics and physician teams are properly staffed and structured to meet performance and service expectations.
  • Manages the recruitment, onboarding, and development of management-level staff within the Ft. Myers and Naples markets.
  • Monitors departmental customer service performance to ensure alignment with company standards and policies.
  • Assesses and recommends process improvements, technologies, and systems that enhance efficiency within operations.
  • Tracks key performance indicators to identify operational challenges and partners with stakeholders to implement solutions.
  • Communicates effectively with clinic leadership, staff, physicians, vendors, and patients to support operational goals and maintain alignment.
  • Leads process improvement initiatives aimed at improving the patient experience, optimizing workflows, increasing revenue, and controlling costs.
  • Assists in developing and managing budgets.
  • Supports achievement of financial performance targets.
Requirements:
  • Demonstrated knowledge of ophthalmology/optometry management and business operations.
  • At least 5 years of previous management experience within a multi-site healthcare organization. Ophthalmology experience preferred.
  • Strong financial management and budgeting experience.
  • Demonstrated ability to be an effective, results-driven leader.
  • Demonstrated ability to collaborate, problem solve, and think strategically.
  • Ability to build and foster strong working relationships with physicians and staff at all levels.
  • Strong level of business acumen and analytical skills, including the ability to intelligently use data to drive key business decisions.
  • Demonstrated knowledge of practice management and EMR systems.
  • Bachelor’s or MBA degree preferred.
  • The position requires the candidate to be local to the Ft. Myers and Naples markets.
Benefits:
401(K) Company Match
Medical and Dental Insurance
Vision Benefits
Paid Parental Leave
Flexible Spending Accounts
Disability Insurance
Life Insurance
Paid Time Off
US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws

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