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Director Service Operations Jobs in Chicago, IL (NOW HIRING)

PROENERGY

Director Commercial Operations

Chicago, IL · On-site

$140 - $210/hr

Director Commercial Operations Location: Houston, TX, 77041 ; Houston, TX 77053 Job Id: 2476 # of ... Our expanding service footprint includes Phoenix, Buenos Aires, New Brunswick, and additional ...

Skilled Nursing Facility

Food Service Director

Gary, IN · On-site

Position Summary The Food Service Director/Dietary Manager is responsible for managing all aspects ... Utilize company policies, procedures, and industry standards to guide operations * Research trends ...

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All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Chicago, IL

Director Service Operations information

See Chicago, IL salary details

$35K

$110.9K

$184.9K

How much do director service operations jobs pay per year?

As of Sep 4, 2026, the average yearly pay for director service operations in Chicago, IL is $110,926.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,800.00 and $139,600.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the most commonly searched types of Service Operations jobs in Chicago, IL?

The most popular types of Service Operations jobs in Chicago, IL are:

What are popular job titles related to Director Service Operations jobs in Chicago, IL?

For Director Service Operations jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in Chicago, IL look for?

The top searched job categories for Director Service Operations jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Director Service Operations jobs?

Cities near Chicago, IL with the most Director Service Operations job openings:

Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $110,926 per year, or $53.3 per hour.

Director of Technology and Operations

Gateway Foundation

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Who is Alpharus Health?
Alpharus Health is a national nonprofit behavioral health provider dedicated to helping people build healthier lives. For nearly 60 years, we have provided substance use and mental health treatment that helps individuals, families, and communities find healing, hope, and lasting wellbeing. Our mission is simple: We help people build healthier lives. By combining clinical expertise with a person-centered approach, we help people build the skills, resilience, and support systems needed to create meaningful, lasting change.
Why join us?
Discover a rewarding career where you can find both personal and professional fulfillment while aligning your values with your work. You'll have the opportunity to make a meaningful impact by aiding individuals in overcoming addiction. We pride ourselves on being an organization that values you and strives to be an employer of choice, fostering a vibrant culture that promotes teamwork and professional growth. Your voice matters here; we actively listen to and value our employees' thoughts, allowing you to be part of organizational decisions. Join Alpharus Health today and become part of a team dedicated to making a positive difference in the lives of others.
Location: 315 North Racine Avenue Chicago, IL 60607
Work Schedule: Monday through Friday, normal business hours
  • This position offers a hybrid based model of 2 days remote and 3 days onsite

Job Summary:
Leads enterprise infrastructure, cloud, and IT operations, ensuring reliable, secure, and scalable technology services. Oversees networks, service desk, telecom, PC hardware, Microsoft 365, data center and Azure cloud operations. Drives operational excellence, service quality, and modernization through strong leadership, vendor management, and strategic planning.
Responsibilities:
  • Infrastructure & Cloud Operations
  • Lead enterprise infrastructure and cloud operations, including servers, storage, virtualization, backup, and
  • disaster recovery.
  • Oversee Azure cloud environment, including governance, performance, cost management, and operational
  • standards.
  • Drive cloud transformation initiatives, including migration from on-premises infrastructure to hybrid/cloud solutions.
  • Ensure system availability, scalability, security, and business continuity across all platforms.
  • Network Operations
  • Oversee enterprise network and telecom services, including connectivity, security infrastructure, and
  • carrier/vendor relationships.
  • Ensure network performance, capacity planning, and high availability across all locations.
  • Lead incident resolution, root cause analysis, and continuous improvement efforts.
  • Partner with cybersecurity teams to ensure compliance and protection of network environments.
  • Data Center / Hosting Environment Management
  • Oversee on-premises and hosting environments during cloud transition, ensuring stability and operational control.
  • Lead data center migration, consolidation, and decommissioning initiatives.
  • Ensure effective backup, recovery, and disaster recovery capabilities.
  • End-User & Service Operations
  • Direct service desk and end-user support operations, ensuring high-quality, responsive service delivery.
  • Establish and monitor service levels, performance metrics, and customer satisfaction.
  • Oversee Microsoft 365 platform operations and collaboration tools.
  • Improve IT service management practices, including incidents, problems, and change management.
  • Leadership & Team Development
  • Lead, coach, and develop infrastructure and IT operations teams.
  • Establish clear roles, goals, and performance expectations.
  • Build a high-performing, customer-focused culture.
  • Foster strong partnerships across security, applications, and business leadership.
  • Governance, Vendors & Financial Management
  • Manage vendors, contracts, and service agreements supporting infrastructure and operations.
  • Develop and track KPIs related to system performance, service delivery, and cloud operations.
  • Support budget planning and cost optimization across infrastructure, cloud, and telecom.
  • Drive operational governance, process improvement, and alignment with organizational and regulatory standards.

Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or related field
  • Relevant certifications preferred (e.g., Azure, ITIL, infrastructure or networking certifications)
  • 8 years of progressive experience in IT infrastructure and operations, including leadership roles
  • Demonstrated experience managing enterprise infrastructure, networks, and service operations
  • Experience supporting or leading Azure cloud environments and cloud transformation initiatives
  • Proven ability to lead teams, manage vendors, and oversee operational performance
  • Technical expertise in:
  • Microsoft Azure cloud services and operations
  • Microsoft 365 enterprise platforms
  • Enterprise infrastructure (servers, storage, virtualization, backup, disaster recovery)
  • Networking and connectivity environments
  • IT service management frameworks and tools

Compensation Range: $135,000 - $156,000 (based on experience)
Physical Requirements:
  • Prolonged use of a computer and standard office equipment.
  • Occasional standing, walking, and light lifting (up to 50 pounds).
  • The ability to communicate effectively and visually review information is necessary.

Benefits at Alpharus Health:
Health and Wellness:
  • Medical, dental, and vision insurance for employees and dependents
  • Employee wellness program promoting health and fitness and offering cash-saving premiums
  • Employee assistance programs focused on mental health

Financial wellbeing:
  • 403(b) Retirement Plan with 3% employer match
  • Short-term and Long-term Disability and Life and AD&D Insurance paid for by Alpharus
  • Flexible Spending Accounts for medical and dependent care
  • Public Service Loan Forgiveness (PSLF)

Flexibility and time off:
  • 18 paid time off days per year - accrual rates increase with years of service
  • 9 paid company holidays
  • Work-life-balance

Personal Development:
  • Training & Development Programs
  • Tuition Reimbursement - up to $5,250 per calendar year
  • eLearning access to online courses that provide CEU's and job-related training
  • Clinical Supervision: Formal and informal guidance

Alpharus Health is an Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets. Please view Equal Employment Opportunity Posters provided by OFCCP here.

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