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Director Service Operations Jobs in Washington (NOW HIRING)

Bomnin Automotive Group

Quick Lube Technician

Manassas, VA

$13 - $18/hr

Service Manager/Director, Service Operations Director Job Summary: The Quick Lube Technician at Bomnin Automotive is responsible for performing rapid and efficient oil changes, filter replacements ...

Bomnin Automotive Group

Quick Lube Technician

Manassas, VA

$14 - $19.25/hr

Service Manager/Director, Service Operations Director Job Summary: The Quick Lube Technician at Bomnin Automotive is responsible for performing rapid and efficient oil changes, filter replacements ...

AST SpaceMobile

Director, Network Operations

Lanham, MD · On-site

This role is responsible for overseeing 24/7 network operations, ensuring service availability ... The Director, Network Operations will provide strategic leadership to a team of network operations ...

Bomnin Chevrolet Dadeland

Service BDC Agent

Manassas, VA · On-site

$15.50 - $20/hr

Service Manager/Director, Service Operations Director Job Summary: The Service BDC Agent at Bomnin Automotive is responsible for providing exceptional customer service and managing communications ...

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All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Washington

Director Service Operations information

See Washington salary details

$38.5K

$122K

$203.3K

How much do director service operations jobs pay per year?

As of Aug 12, 2026, the average yearly pay for director service operations in Washington is $121,958.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,500.00 and $153,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.
What are the most commonly searched types of Service Operations jobs in Washington? The most popular types of Service Operations jobs in Washington are:
What are popular job titles related to Director Service Operations jobs in Washington? For Director Service Operations jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Director Service Operations jobs in Washington look for? The top searched job categories for Director Service Operations jobs in Washington are:
What cities in Washington are hiring for Director Service Operations jobs? Cities in Washington with the most Director Service Operations job openings:
Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $121,958 per year, or $58.6 per hour.

Body Shop Estimator

Bomnin Automotive Group

Manassas, VA • On-site

Full-time

Posted 6 days ago

Job description

Job Title: Body Shop Estimator Department: Collision Center Reports to: Collision Center Director/Service Operations Director Job Status: Full-time/Exempt Job Title: Body Shop Estimator Summary Appraises vehicle damage to determine the cost of repair for insurance claim settlement. Essential Duties Examines damaged vehicle to determine the extent of structural, body, mechanical, or interior damage. Estimates the cost of labor and parts to repair or replace each damaged item.

Reviews repair cost estimates with the body shop manager or foreman. In the event of a disagreement with the manager or foreman on the repair cost, arranges to have the damage appraised by another appraiser to resolve the situation. Determines feasibility of repair versus replacement of parts, such as bumpers, fenders, and doors.

Evaluates the practicality of repair as opposed to payment of vehicle market value before the accident. Determines salvage value on total vehicle loss. Prepares insurance forms to indicate repair cost estimates and recommendations.

Estimates cost of repainting, converting to special purposes, or customizing undamaged vehicles. Other tasks as assigned.

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