Director Salesforce Practice Jobs (NOW HIRING)

Position Overview

Strategic Responsibilities

Architectural Vision & Strategy

• Define and evolve the long-term architectural vision for Salesforce at Zelis, ensuring alignment with enterprise IT strategy, business goals, and emerging technologies.

• Champion platform scalability, modularity, and extensibility across Sales, Service, Experience, and Analytics Clouds.

• Evaluate and recommend implementation patterns for new (to Zelis) Salesforce capabilities like Data Cloud, Agentforce and Mulesoft.

Technical Roadmap Ownership

• Develop and maintain a living technical roadmap that outlines platform evolution, major releases, refactoring initiatives, and innovation pilots.

• Collaborate with product owners, business analysts, and engineering leads to prioritize roadmap items based on business value, technical feasibility, and risk.

• Ensure roadmap transparency across stakeholders and proactively manage dependencies and trade-offs.

Architectural Governance & Patterns

• Establish and enforce architectural standards, reusable design patterns, and documentation practices across all Salesforce teams.

• Maintain a library of Architecture Decision Records (ADRs) to ensure traceability and consistency.

• Lead architecture reviews, technical design sessions, and solution assessments for all major initiatives.

Integration Leadership

• Design robust integration strategies between Salesforce and enterprise systems (e.g., ERP, data lakes, marketing platforms, identity providers).

• Define API standards, middleware usage (e.g., Mulesoft), and event-driven architectures for real-time data exchange.

• Ensure integrations are secure, performant, and compliant with HIPAA, SOC 2, and other regulatory frameworks.

Tactical Responsibilities

• Conduct org health assessments and performance tuning across environments.

• Lead proof-of-concepts for new technologies (e.g., AI, LLMs, DC) within the Salesforce ecosystem.

• Mentor developers and tech leads on Apex, integration best practices, and platform limitations.

• Collaborate with DevOps to ensure CI/CD pipelines align with architectural principles.

• Partner with data architects to ensure data lineage, governance, and analytics readiness.

Desired Qualifications

• 8+ years in enterprise architecture, with 5+ years focused on Salesforce platform design.

• Salesforce Certified Application Architect and System Architect credentials.

• Deep expertise in Apex, Lightning Web Components, REST/SOAP APIs, and integration architecture.

• Experience with Mulesoft, Heroku, Kafka, or other middleware/event platforms.

• Strong understanding of security protocols, identity management, and compliance frameworks.

• Prior experience in healthcare, fintech, or regulated industries.

• Familiarity with microservices, containerization, and cloud-native design principles.

Base Salary Range

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.