ZipRecruiter

Log In

1

Director Retail Operations Jobs in Silver Spring, MD

PetSmart

Retail Operations Lead

Germantown, MD · On-site

$15.75 - $19.25/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.

PetSmart

Retail Operations Lead

Germantown, MD

$15.75 - $19.25/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.

PetSmart

Retail Operations Lead

Germantown, MD · On-site

$15.75 - $19.25/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.

PetSmart

Retail Operations Lead

Washington, DC · On-site

$15.75 - $19.25/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.

PetSmart

Retail Operations Lead

Silver Spring, MD

$16 - $19.50/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.

PetSmart

Retail Operations Lead

Germantown, MD

$15.75 - $19.25/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.

PetSmart

Retail Operations Lead

Washington, DC · On-site

$15.75 - $19.25/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.

PetSmart

Retail Operations Lead

Alexandria, VA

$15 - $18.50/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.

PetSmart

Retail Operations Lead

Washington, DC · On-site

$15.75 - $19.25/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.

PetSmart

Retail Operations Lead

Silver Spring, MD · On-site

$16 - $19.50/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.

PetSmart

Retail Operations Lead

Washington, DC · On-site

$15.75 - $19.25/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.

PetSmart

Retail Operations Lead

Silver Spring, MD

$16 - $19.50/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.

PetSmart

Retail Operations Lead

Germantown, MD

$15.75 - $19.25/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.

PetSmart

Retail Operations Lead

Alexandria, VA

$15 - $18.50/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.

PetSmart

Retail Operations Lead

Silver Spring, MD · On-site

$16 - $19.50/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.

PetSmart

Retail Operations Lead

Silver Spring, MD

$16 - $19.50/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.

PetSmart

Retail Operations Lead

Alexandria, VA

$15 - $18.50/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.

PetSmart

Retail Operations Lead

Germantown, MD · On-site

$15.75 - $19.25/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.

PetSmart

Retail Operations Lead

Silver Spring, MD

$16 - $19.50/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.

next page

Showing results 1-20

All JobsRetail Operations JobsDirector Retail Operations JobsDirector Retail Operations Jobs in Silver Spring, MD

Director Retail Operations information

See Silver Spring, MD salary details

$23.3K

$105K

$191.2K

How much do director retail operations jobs pay per year?

As of Jul 26, 2026, the average yearly pay for director retail operations in Silver Spring, MD is $105,046.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,200.00 and $124,100.00 per year, depending on experience, location, and employer.

What does a Director of Retail Operations do?

A Director of Retail Operations oversees the daily operations and overall performance of retail stores within an organization. They are responsible for setting sales goals, developing strategies to improve store efficiency, managing budgets, and ensuring high levels of customer satisfaction. This role often involves supervising store managers, analyzing market trends, and implementing company policies across multiple locations. Directors of Retail Operations play a key role in driving business growth and maintaining brand consistency.

What are the key skills and qualifications needed to thrive as a Director of Retail Operations, and why are they important?

To thrive as a Director of Retail Operations, you need in-depth knowledge of retail management, inventory control, and business strategy, typically supported by a bachelor’s degree in business or a related field and several years of retail leadership experience. Familiarity with enterprise resource planning (ERP) systems, point-of-sale (POS) platforms, and data analytics tools is essential for optimizing operations. Exceptional leadership, communication, and problem-solving skills help drive team performance and manage change effectively. These competencies are vital for achieving sales targets, ensuring operational efficiency, and maintaining a positive customer experience across multiple retail locations.

What is the difference between Director Retail Operations vs Retail Store Manager?

AspectDirector Retail OperationsRetail Store Manager
ResponsibilitiesOversees multiple stores, develops strategies, manages regional teamsManages daily store operations, staff, and sales at a single location
Required CredentialsBachelor's degree, experience in retail management, leadership skillsHigh school diploma or equivalent, retail management experience often preferred
Work EnvironmentCorporate offices, regional meetings, travel between storesOn-site at individual retail stores
Industry UsageCommon in large retail chains and corporationsCommon in all retail store settings, from small to large chains

The main difference between a Director Retail Operations and a Retail Store Manager lies in scope and responsibilities. The Director oversees multiple stores and develops strategic initiatives, while the Store Manager focuses on daily store operations and staff management. Both roles require retail experience, but the Director position typically demands more leadership and strategic planning skills.

What are the main challenges a Director of Retail Operations typically faces when managing multiple store locations?

A Director of Retail Operations often encounters challenges such as maintaining consistent customer experiences, ensuring operational efficiency, and adapting quickly to market trends across various locations. Balancing corporate goals with the unique needs of each store requires strong communication and effective delegation skills. Additionally, overseeing staff training and performance, managing supply chain logistics, and implementing new technologies are common responsibilities that demand strategic planning and problem-solving abilities.
What are popular job titles related to Director Retail Operations jobs in Silver Spring, MD? For Director Retail Operations jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Director Retail Operations jobs in Silver Spring, MD look for? The top searched job categories for Director Retail Operations jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Director Retail Operations jobs? Cities near Silver Spring, MD with the most Director Retail Operations job openings:
Director Retail Operations jobs near you
Infographic showing various Director Retail Operations job openings in Silver Spring, MD as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $105,046 per year, or $50.5 per hour.
Retail Operations Manager

Retail Operations Manager

Sage Dining

Lutherville, MD • On-site

Full-time

Posted 17 days ago

Job description

What you'll get:
  • Competitive salary and benefits.
  • Collaborative environment.
  • Mission-based company with values you trust.

What you'll do:
  • Support the development and execute a scalable retail strategy aligned with SAGE's mission and growth objectives.
  • Support regional and site-level teams in executing high-performing retail operations.
  • Enforce standards for retail operations including menu development, merchandising, pricing, inventory management, and quality assurance.
  • Monitor sales trends, cost controls, and product mix to inform data-driven decisions on product and menu mix.
  • Support the design and launch of new retail concepts and refreshes.
  • Regularly report on industry trends, consumer preferences, and technology innovation to ensure SAGE remains competitive and relevant in the retail space.
  • Partner with Finance, Sales and Studia to build budgets, forecasts, and pricing strategies that drive revenue and margin growth.
  • Constantly evaluate the competitive landscape to ensure we are price and product competitive.
  • Create plan-o-grams, LTO's, marketing materials and regional direction on bestselling retail items.
  • Visit retail venues to ensure alignment with standards and coach teams on improving performance.
  • Work closely with Marketing to create a marketing toolkit for retail venues including but not limited to branding, promotional campaigns, signage, and guest communications.
  • Co-host quarterly retail check-ins and other trainings to foster a community of excellence and share best practices.
  • Act as a resource for Sales in client proformas, pitches and proposal development related to retail programs.
  • Work with the Director of Retail to provide hands-on leadership and support to venues and operational leaders in executing strategic retail projects, including concept development, pricing optimization, merchandising enhancements, and service model improvements.
  • Communicate any client concerns, performance problems, and other matters to the company as soon as they're identified.

What you'll need:
  • Minimum 10 years of progressive leadership experience in retail foodservice, hospitality, consumer packaged goods, quick service restaurants, or branded food concepts.
  • Proven experience overseeing multi-site retail operations with responsibility for both strategy and execution.
  • Deep understanding of consumer behavior, merchandising, and foodservice retail economics.
  • Strong financial acumen.
  • Advanced proficiency at Excel and data analytics; experience in retail analytics preferred.
  • Excellent leadership, communication (written and verbal), and cross-functional collaboration skills.
  • Experienced in client relationships with a strong client presence.
  • Ability to thrive in a fast-paced, growth-oriented, and mission-driven environment. Familiarity with POS systems, digital ordering platforms, and retail technologies.
  • Familiarity with POS systems, digital ordering platforms, and retail technologies.

Apply