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Director Remote Offshore Jobs (NOW HIRING)

Pavago

Senior Customer Service Lead & Trainer

Proven experience managing remote/offshore teams * Strong English communication (verbal + written ... Direct impact on customer experience and retention * Opportunity to build and scale training ...

Talent Solutions Group Inc

Be Seen First

Director of Sales

Chicago, IL · Remote

$30K/yr

Sales and Business Development Director Remote | Flexible Schedule | Commission-Based | Uncapped ... A productive offshore sourcing team. * Recruiting technology, candidate research and operational ...

Huzzle

Account Executive (Cybersecurity)

Ability to work PST hours with a high degree of autonomy as a remote offshore team member ... Direct hire with global clients (not outsourced) Ongoing training, mentorship, and sales ...

Bdp International

Global Program Director

Houston, TX · On-site +1

The Global Program Director is the senior accountable leader for the BridgeNet Solutions managed ... remote offshore operations logistics. PMP, APICS CSCP, or equivalent supply chain / program ...

HealthEdge

Director, Performance Integrity Office

$170K - $184K/yr

Ensure offshore teams have equal access to training, documentation, and support as onshore teams ... Remote, US Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work ...

HealthEdge

Director, Performance Integrity Office

$170K - $184K/yr

Ensure offshore teams have equal access to training, documentation, and support as onshore teams ... Remote, US Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work ...

EverCommerce

Director, Quality Assurance

$217K/yr

This is a fully remote position. Work from home benefit provided. Worksites are unanticipated. Job ... Build, scale, and lead a global QA team, including onshore and offshore members. * Establish KPIs ...

Service Fusion

Director, Quality Assurance

Denver, CO · Remote

$217K/yr

This is a fully remote position. Workfrom home benefit provided. Worksites are unanticipated. Job ... Build, scale, and lead a globalQA team, including onshore and offshore members. * EstablishKPIs ...

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Director Remote Offshore information

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$33K

$126K

$142.5K

How much do director remote offshore jobs pay per year?

As of Aug 10, 2026, the average yearly pay for director remote offshore in the United States is $125,952.00, according to ZipRecruiter salary data. Most workers in this role earn between $141,000.00 and $141,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Remote Offshore vs Project Manager Remote Offshore?

AspectDirector Remote OffshoreProject Manager Remote Offshore
CredentialsTypically requires advanced degrees (MBA, related certifications)Usually requires a bachelor's degree and project management certifications (PMP)
Work EnvironmentOversees multiple teams, strategic planning, high-level decision makingManages specific projects, coordinates teams, ensures project delivery
Industry UsageCommon in IT, software, and offshore services industriesWidely used across IT, construction, and consulting sectors
Search & Comparison IntentOften compared for leadership roles in offshore settingsCompared for project execution roles in remote offshore environments

The main difference is that a Director Remote Offshore focuses on strategic leadership and overseeing multiple teams, while a Project Manager Remote Offshore handles specific projects and day-to-day management. Both roles require remote work skills and industry-specific knowledge, but their scope and responsibilities differ significantly.

More about Director Remote Offshore jobs
What cities are hiring for Director Remote Offshore jobs? Cities with the most Director Remote Offshore job openings:
What are the most commonly searched types of Remote Offshore jobs? The most popular types of Remote Offshore jobs are:
What states have the most Director Remote Offshore jobs? States with the most job openings for Director Remote Offshore jobs include:
What job categories do people searching Director Remote Offshore jobs look for? The top searched job categories for Director Remote Offshore jobs are:
Director Remote Offshore jobs near you
Infographic showing various Director Remote Offshore job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $125,952 per year, or $60.6 per hour.

Senior Customer Service Lead & Trainer

Pavago

Remote

Full-time

Re-posted 14 days ago

Job description

Senior Customer Service Lead & Trainer (Team Leadership, QA & Training) - Remote EST
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours (EST)
About the Role
We're hiring a Senior Customer Service Lead & Trainer to lead, coach, and scale a remote customer service team supporting U.S.-based customers.
This is not just a supervisory role - you will own team performance, training systems, and service quality.
You'll be responsible for turning a group of agents into a high-performing, consistent, and accountable team.
If you've led remote teams, built training systems, and improved performance - this role is built for you.
What You'll Own
Team Leadership & Performance Management (Core Responsibility)
  • Lead and manage offshore customer service agents
  • Monitor team KPIs and daily performance
  • Provide structured coaching and feedback
  • Handle escalations and complex customer issues
  • Drive accountability and performance improvement

Training & Onboarding (Critical)
  • Own onboarding process for all new hires
  • Develop and maintain:
    • Training materials
    • SOPs
    • Call scripts
  • Conduct:
    • Call reviews
    • Quality audits
    • Coaching sessions
  • Ensure new hires ramp quickly and effectively

Quality Assurance & Customer Experience
  • Maintain high standards across:
    • Phone support
    • Email/chat channels
  • Ensure consistency in tone, accuracy, and service quality
  • Improve CSAT and customer experience outcomes
  • Standardize service delivery across the team

Operations & Process Improvement
  • Identify gaps in workflows and customer experience
  • Work cross-functionally to improve systems and processes
  • Reduce escalations through better training and systems
  • Build scalable support processes

Tools, Reporting & Documentation
  • Use customer service platforms and VOIP systems
  • Track and report on:
    • CSAT
    • Response times
    • Resolution rates
    • Agent productivity
  • Ensure accurate documentation and SOP adherence

What Makes You a Strong Fit
  • You are a leader first, not just a manager
  • You know how to coach and improve people
  • You care deeply about customer experience and quality
  • You are structured, organized, and process-driven
  • You stay calm and decisive under pressure

Required Experience & Skills
  • 10+ years experience in customer service leadership
  • Proven experience managing remote/offshore teams
  • Strong English communication (verbal + written)
  • Experience with:
    • Customer support platforms (e.g., Zendesk, Freshdesk, Salesforce Service Cloud)
    • VOIP/call systems
  • Strong ability to manage priorities in a remote environment

Nice to Have
  • Experience supporting U.S.-based customers
  • Background in:
    • Facility management
    • Energy
    • Tech-enabled services
  • Experience in:
    • Startups
    • Scaling teams
  • Experience building training programs from scratch

What a Typical Day Looks Like
  • Review team performance and KPIs
  • Coach agents and provide feedback
  • Conduct call reviews and QA checks
  • Support onboarding and training sessions
  • Handle escalations and complex cases
  • Collaborate with internal teams on improvements

In short:
You ensure the team performs at a high, consistent level - every day.
Key Metrics (KPIs)
  • Customer satisfaction (CSAT) and service quality
  • Team productivity and performance metrics
  • Training effectiveness and onboarding success
  • Escalation resolution speed and quality
  • Process adherence and consistency

Why This Role Stands Out
  • High ownership of team performance and outcomes
  • Direct impact on customer experience and retention
  • Opportunity to build and scale training systems
  • Leadership visibility and influence across operations
  • Growth path into senior operations or CX leadership roles

Interview Process
  • Initial Phone Screen
  • Video Interview with Pavago Recruiter
  • Practical Assessment (training/QA scenario)
  • Client Interview
  • Offer & Onboarding

Apply Now
If you:
  • Have led remote customer service teams
  • Know how to coach, train, and improve performance
  • Thrive in fast-paced, high-accountability environments

This role is a strong fit.

Apply