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Director Remote It Manager Jobs (NOW HIRING)

Convoso

Senior IT Manager

Woodland Hills, CA · On-site +1

$130K - $160K/yr

The primary role of the Senior IT Manager is to oversee and maintain all aspects of Convoso ... On-premise/remote troubleshooting of company hardware (laptops/printers/tablets/cellphones) and ...

Clerri

Senior IT Manager

Salt Lake City, UT · Remote

$126K - $127K/yr

As a manager of IT, you will help lead the charge in developing elegant solutions to complicated ... Director of Enterprise Technology & Information Security. This role is open to fully remote ...

Addison Group

IT Site Support

Midland, TX · Remote

$65K - $85K/yr

Provide onsite and remote IT support to employees * Troubleshoot Windows, Microsoft 365, desktop applications, and common end-user issues * Respond to and resolve IT support tickets * Set up and ...

GLOTECH, Inc.

IT Administrator

Rockville, MD · On-site +1

$38 - $40/hr

The role reports to the IT Manager and supports two primary office locations, plus a distributed remote workforce. This is a part-time, W-2 position (1099 negotiable) with limited benefits; paid time ...

Moloco

Senior Director, IT

Menlo Park, CA · On-site +1

The Senior Director, IT leads Moloco's global IT strategy, operations, and employee technology ... managers and on-site/remote support teams. * Own the IT service catalog and end-to-end service ...

GLOTECH, Inc.

IT Administrator

Rockville, MD · On-site +1

$38 - $40/hr

The role reports to the IT Manager and supports two primary office locations, plus a distributed remote workforce. This is a part-time, W-2 position (1099 negotiable) with limited benefits; paid time ...

Gursey

IT Director

Los Angeles, CA · On-site +1

$185K - $225K/yr

Job Title: IT Director Department: Information Technology Location: Remote/Hybrid Description of ... remote access. * Maintain appropriate lifecycle management for servers, network equipment ...

Lendbuzz

Senior IT Manager (Boston)

Boston, MA · On-site +1

$150K - $190K/yr

Lead, mentor, and grow a high-performing IT team (help desk, sysadmins; onsite & remote) * Build ... Own IT budget, vendor management, and license utilization IT Operations & Service Management * Run ...

Zwift

Director, IT

Long Beach, CA · On-site +1

Manage a small, remote team * Manage contractors as needed * Be responsible for managing and ... secure Zwift's corporate IT assets * Manage IT budget in collaboration with with Director of ...

State of Alaska

IT Manager 3 (PCN 041153)

Juneau, AK · On-site +1

$95K - $117K/yr

Direct department-wide IT operations by managing governance frameworks, project management activities, infrastructure, and applications to ensure reliable and secure daily performance of the ...

Addison Group

Senior IT Manager - Austin

Bee Cave, TX · Remote

$155K - $165K/yr

IT Senior Manager (IT & OT) Bee Cave, TX | Hybrid Schedule Compensation & Benefits * Base Salary ... Remote Mondays & Fridays * Medical, Dental, and Vision coverage * 401(k) with company match and ...

Zwift

Director, IT

Long Beach, CA · On-site +1

Manage a small, remote team * Manage contractors as needed * Be responsible for managing and ... IT assets * Manage IT budget in collaboration with with Director of Procurement What we're looking ...

Duluth Trading Company

IT Manager, Enterprise Systems

$115K - $130K/yr

We are headquartered in the Madison, WI area, but this position is eligible for remote work within ... Direct experience configuring and troubleshooting complex revenue recognition rules unique to multi ...

Life360

Director, IT

$167K - $245K/yr

Life360 is a Remote-First company, which means a remote work environment will be the primary ... The budget is well-managed and forecasted with confidence. AI tooling and automation are woven into ...

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Infographic showing various Director Remote It Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

IT Manager

Philadelphia, PA • On-site, Remote

Healthcare Outcomes Performance Co. (HOPCo)
Health Care and Social Assistance • 1 - 5K employees
Learn more about Healthcare Outcomes Performance Co. (HOPCo)external

$90K - $111K/yr

Full-time

PTO

Posted 13 days ago

Job description

The IT Manager serves as the escalation point for on-site incidents, manages technician coverage and scheduling across multiple locations, and partners with the Service Desk, Infrastructure, Security, Applications, and Project Management teams to resolve issues that cross team boundaries. This role balances hands-on technical leadership, people management of geographically distributed staff, and accountability for service performance in each market.
This is a client-facing leadership role. The IT Manager builds working relationships with practice administrators, clinical leaders, and site staff, protects clinic and procedural uptime, and represents Hopper professionally at every location within the assigned markets.
ESSENTIAL FUNCTIONS
On-Site Support Leadership
  • Lead Tier 1 and Tier 2 on-site support for endpoints, peripherals, clinical workstations, printers, telephony and conference equipment, and hands-on network closet work.
  • Serve as the escalation point for on-site incidents affecting clinic operations, procedural schedules, or patient throughput.
  • Set response and resolution expectations for each supported location and hold technicians accountable to them.
  • Establish and enforce consistent on-site standards, runbooks, checklists, and escalation paths across all markets.

Coverage, Scheduling & Market Operations
  • Build and maintain technician coverage schedules across assigned locations, including multi-site routing, on-call rotation, and holiday and PTO backfill.
  • Match staffing levels to site volume, clinic hours, procedure schedules, and service commitments, and escalate coverage gaps early.
  • Coordinate support for early-morning, evening, and weekend procedural schedules where client operations require it.
  • Travel to market locations on a regular cadence to observe service quality, meet client staff, and support technicians in person.

Team Leadership & Development
  • Manage, mentor, and develop on-site technicians and senior technicians working at locations away from direct supervision.
  • Set clear expectations, priorities, and performance goals, and hold regular one-on-one and performance conversations.
  • Recruit, onboard, and train new technicians, and build the technical and client-service skills that on-site work requires.
  • Foster a culture of accountability, documentation, ownership, and continuous learning across a distributed team.

Asset, Hardware & Site Readiness
  • Oversee endpoint lifecycle activities across markets, including procurement requests, imaging, deployment, refresh, retirement, and secure disposal.
  • Maintain accurate asset inventory and appropriate spare stock in each market to keep resolution times short.
  • Support new site openings, relocations, expansions, and acquired practice onboarding, including cabling coordination, equipment staging, and go-live support.

Service Performance & Continuous Improvement
  • Track and report ticket volume, response and resolution times, first-visit resolution, backlog, and site-level satisfaction.
  • Analyze recurring incidents and root causes by site and asset type, and drive corrective and preventative action.
  • Reduce repeat visits through documentation, standardization, user training, and proactive maintenance.

Client & Cross-Functional Partnership
  • Build working relationships with practice administrators, clinical leaders, and site staff, and act on their feedback.
  • Act as the operational liaison between on-site teams and the Service Desk, Infrastructure, Security, Applications, and Project Management functions.
  • Provide regular service health updates and incident summaries to IT leadership and to client site leadership.
  • Confirm that support practices at every site meet HIPAA requirements and Hopper security and compliance standards.

EDUCATION
  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Equivalent professional experience will be considered.
  • CompTIA A+ or Network+, Microsoft 365 Certified Modern Desktop Administrator, and ITIL Foundation preferred.

EXPERIENCE
  • Five or more years in IT support, desktop and field services, or infrastructure operations.
  • Two or more years leading technical support staff, including team members working at locations away from the manager.
  • Experience supporting multiple physical sites, including coverage scheduling and routine travel between locations.
  • Experience with endpoint management, imaging and deployment, hardware lifecycle, and asset inventory.
  • Experience supporting healthcare clinical environments strongly preferred, including clinic, procedural, or ASC settings.

REQUIREMENTS
  • Valid driver's license, reliable transportation, and willingness to travel routinely between market locations.
  • Ability to work occasional early-morning, evening, weekend, and on-call hours to match clinic and procedural schedules.
  • Ability to manage distributed staff without daily in-person contact.
  • Position is based in the United States and supports United States locations. Legal authorization to work in the United States without employer sponsorship is required.

KNOWLEDGE
  • Windows endpoint administration, imaging and deployment, and endpoint management tooling including Intune.
  • Microsoft 365 end-user support, including Entra ID, Exchange Online, Teams, and SharePoint.
  • Networking fundamentals, including switching, wireless, VLANs, cabling, and site-level troubleshooting.
  • Clinical and practice technology in ambulatory settings, including EHR workstations, imaging and PACS viewers, check-in devices, label printers, and peripherals.
  • IT service management principles covering incident, request, problem, and change management.
  • HIPAA requirements and security fundamentals as they apply to on-site device handling, physical security, and user access.

SKILLS
  • Strong people leadership skills, including hiring, coaching, and performance management of distributed staff.
  • Strong verbal and written communication skills with clinical, administrative, and executive audiences.
  • Strong organizational and scheduling skills across multiple sites and competing priorities.
  • Strong hands-on troubleshooting skills across hardware, endpoints, peripherals, and site networking.
  • Strong documentation habits and attention to detail in asset and ticket records.

ABILITIES
  • Ability to keep clinical and procedural operations running, and to prioritize accordingly under pressure.
  • Ability to build trust with practice administrators, physicians, and site staff.
  • Ability to hold distributed technicians accountable while supporting their development.
  • Ability to translate technical detail into plain language for clinical and administrative users.
  • Ability to move between hands-on technical work and management responsibilities as the day requires.

ENVIRONMENTAL WORKING CONDITIONS
  • Clinical, ambulatory surgery center, and office environments across assigned markets
  • Requires routine travel between market locations

PHYSICAL/MENTAL DEMANDS
  • Requires sitting and standing associated with a normal office environment.
  • Manual dexterity using a calculator and computer keyboard.
  • Requires occasional lifting and positioning of computer equipment, and work in server rooms, network closets, and under desks.

ORGANIZATIONAL REQUIREMENTS
  • HOPCo Mission, Vision and Values must be acknowledged and adhered to

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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