Director Policy Procedure Jobs (NOW HIRING)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

We are currently seeking a talented Policy & Alliances Relationship Director (Military Spouse & Family Policy Advisor) on our Policy & Alliances team at USAA.

This Director will be responsible for cultivating and managing key relationships with military community stakeholders, gathering and analyzing critical intelligence on military and veteran policy issues, serving as a subject matter expert on military spouse and military family issues, and developing and driving USAA’s related public policy priorities as part of Honor Through Action.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in Washington, DC, with occasional business travel required. Relocation assistance is not available for this position.

What you'll do:

• Develop and maintain strong relationships with key policy personnel within military service organizations (MSOs), veteran service organizations (VSOs), the Department of Defense (DoD), military services, the Department of Veterans Affairs (VA), interagency organizations, and other relevant entities; leverage these relationships to elevate and advance USAA’s military spouse and military family policy priorities, shape future policy priorities, and identify opportunities for public-private collaboration.

• Develop and maintain strong policy-focused relationships with active military spouses across services and ranks, working closely with USAA’s Military Affairs team.

• Serve as USAA’s subject matter expert on military spouse and military family public policy issues, translating lived experience, research, member insights, policy intelligence, and emerging trends into actionable policy and advocacy strategies.

• Lead military spouse and military family policy advocacy aligned to Honor Through Action, with a focus on meaningful careers, financial security, and overall well-being for military spouses and military families.

• Identify emerging military spouse and military family challenges to inform the evolution of USAA’s public policy agenda.

• Work closely with other internal stakeholders, including USAA’s Military Affairs, Corporate Impact, Communications & Public Affairs, Affinity, and Government Relations teams.

• Serve as a primary point of contact for assigned external stakeholders, responding to inquiries and facilitating communication with internal USAA teams.

• Actively gather intelligence on emerging issues, policy changes, and stakeholder perspectives relevant to USAA's military advocacy priorities.

• Analyze gathered intelligence and prepare concise reports and briefings for senior executives.

• Collaborate with Policy & Alliances  leadership to develop and implement relationship management plans for assigned stakeholders, outlining engagement strategies and desired outcomes.

• Support USAA's participation in military community events and conferences, representing the organization and building relationships with key stakeholders.

• Maintain accurate and up-to-date records of all stakeholder interactions.

• Assist in the preparation of presentations and other materials for internal and external audiences highlighting USAA's commitment to the military community.

• Identify opportunities to strengthen USAA's relationships with the military community and enhance the organization's reputation as a leading advocate.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.

• 8 years of experience actively engaged with federal and/or state government policy development or policy advocacy.

• Demonstrated experience managing external relationships to drive organizational priorities.

• Experience attending business events and building business relationships.

• Demonstrated experience in critical thinking and results-focused work.

• Expert in public policy influence and advocacy.

• Demonstrated experience in critical thinking.

• Subject matter expertise in military spouse and military family public policy issues.

• Robust professional network in the military and military advocacy communities.

What sets you apart:

• Extensive experience with direct public policy advocacy with federal agencies on behalf of military families, or extensive experience within the federal government directly crafting and shaping public policy impacting military families.

• Established relationships with key stakeholders across the military, veteran, and defense policy communities, including government agencies and advocacy organizations.

• Established relationships with active military spouses across ranks/services and military policy stakeholders, including MSOs/VSOs, other military-focused advocacy organizations, and relevant policy officials in the Department of Defense.

• Demonstrated experience developing and executing legislative, public policy, and/or grassroots advocacy strategies that have resulted in measurable impact for military or veteran populations.

• Experience representing an organization in high-visibility settings, including coalition leadership, public speaking engagements, testimony, or senior-level stakeholder engagement.

• US military experience through military service or as a military spouse/domestic partner.

Compensation range: The salary range for this position is: $143,320 - $273,930.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.