... Manager, Head of Contact Centre, and Director-level positions). Key Responsibilities * Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels * Manage ...
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... Manager, Head of Contact Centre, and Director-level positions). Key Responsibilities * Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels * Manage ...
... Manager, Head of Contact Centre, and Director-level positions). Key Responsibilities * Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels * Manage ...
... Manager, Head of Contact Centre, and Director-level positions). Key Responsibilities * Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels * Manage ...
E-Line Supervisor - General
Calgary, AB · On-site
... direct contact with customer's representatives throughout the logging or completion operation ... Immediately reports any malfunctions, service and/or customer issues to the District Manager.
E-Line Supervisor - General
Calgary, AB · On-site
... direct contact with customer's representatives throughout the logging or completion operation ... Immediately reports any malfunctions, service and/or customer issues to the District Manager.
... management, training, documentation, and operational support. * Lead enterprise data governance, master data management, data quality, metadata, stewardship, and information lifecycle management ...
... management, training, documentation, and operational support. * Lead enterprise data governance, master data management, data quality, metadata, stewardship, and information lifecycle management ...
Reporting to the Regional Operations Manager and functionally to HSSE Director, the successful candidate will have the opportunity to provide support to local HSSE Advisors, Coordinators, staff and ...
Reporting to the Regional Operations Manager and functionally to HSSE Director, the successful candidate will have the opportunity to provide support to local HSSE Advisors, Coordinators, staff and ...
Center Director | Calgary
Calgary, AB · On-site
The Center Director manages the daily operations of an individual academy, ensuring a safe, nurturing and educational environment for children. This role is also responsible to ensure the Academy is ...
Center Director | Calgary
Calgary, AB · On-site
The Center Director manages the daily operations of an individual academy, ensuring a safe, nurturing and educational environment for children. This role is also responsible to ensure the Academy is ...
Center Director | Calgary
Calgary, AB · On-site
The Center Director manages the daily operations of an individual academy, ensuring a safe, nurturing and educational environment for children. This role is also responsible to ensure the Academy is ...
Quick apply
Center Director | Calgary
Calgary, AB · On-site
The Center Director manages the daily operations of an individual academy, ensuring a safe, nurturing and educational environment for children. This role is also responsible to ensure the Academy is ...
Senior Director, Global People & Culture (P&C) Advisory & Operations
Calgary, AB · On-site
$150 - $210/hr
Responsibilities As Senior Director, Global People & Culture (P&C) Advisory & Operations you will ... risk management. * Lead, coach, and develop a high-performing global P&C Advisory team while ...
Senior Director, Global People & Culture (P&C) Advisory & Operations
Calgary, AB · On-site
$150 - $210/hr
Responsibilities As Senior Director, Global People & Culture (P&C) Advisory & Operations you will ... risk management. * Lead, coach, and develop a high-performing global P&C Advisory team while ...
Reporting to the Operations Manager the Project Manager is responsible for providing overall ... Build, manage, and mentor project teams, including direct reports of up to 15 staff. Establish ...
Reporting to the Operations Manager the Project Manager is responsible for providing overall ... Build, manage, and mentor project teams, including direct reports of up to 15 staff. Establish ...
Plant Manager
Calgary, AB · On-site
CA$95K - CA$120K/yr
The Plant Manager is responsible for the day-to-day operations of the plant, including production ... The ability to lead a team, motivate, and cultivate direct reports to achieve high performance ...
Plant Manager
Calgary, AB · On-site
CA$95K - CA$120K/yr
The Plant Manager is responsible for the day-to-day operations of the plant, including production ... The ability to lead a team, motivate, and cultivate direct reports to achieve high performance ...
As Senior Director, Global People & Culture (P&C) Advisory & Operations you will be responsible for ... Strong consulting, coaching, conflict resolution, and stakeholder management skills with the ...
As Senior Director, Global People & Culture (P&C) Advisory & Operations you will be responsible for ... Strong consulting, coaching, conflict resolution, and stakeholder management skills with the ...
Responsibilities As Senior Director, Global People & Culture (P&C) Advisory & Operations you will ... Strong consulting, coaching, conflict resolution, and stakeholder management skills with the ...
Responsibilities As Senior Director, Global People & Culture (P&C) Advisory & Operations you will ... Strong consulting, coaching, conflict resolution, and stakeholder management skills with the ...
Director, Underwriting Operations, Commercial Mid-Market - West
Calgary, AB · Hybrid
CA$180K - CA$200K/yr
Job Overview The Director, Underwriting Operations, Commercial Mid-Market is responsible for ... MBA, CRM, CIP, or FCIP are considered assets. * Product development and portfolio management ...
Director, Underwriting Operations, Commercial Mid-Market - West
Calgary, AB · Hybrid
CA$180K - CA$200K/yr
Job Overview The Director, Underwriting Operations, Commercial Mid-Market is responsible for ... MBA, CRM, CIP, or FCIP are considered assets. * Product development and portfolio management ...
Reporting to the Operations Manager the Project Manager is responsible for providing overall ... Build, manage, and mentor project teams, including direct reports of up to 15 staff. Establish ...
Reporting to the Operations Manager the Project Manager is responsible for providing overall ... Build, manage, and mentor project teams, including direct reports of up to 15 staff. Establish ...
Operations Location: Calgary, AB Type of employment: Permanent, Full Time (40 hours) THE ROLE We ... Any special projects, as directed. WHAT YOU'LL NEED We want you to join our team! Here's what we're ...
Operations Location: Calgary, AB Type of employment: Permanent, Full Time (40 hours) THE ROLE We ... Any special projects, as directed. WHAT YOU'LL NEED We want you to join our team! Here's what we're ...
Operations Coordinator
Calgary, AB · On-site
In this role, you'll work closely with our leadership team and Centre Directors, supporting ... Ability to manage multiple priorities and follow through on deadlines * A proactive mindset and ...
Operations Coordinator
Calgary, AB · On-site
In this role, you'll work closely with our leadership team and Centre Directors, supporting ... Ability to manage multiple priorities and follow through on deadlines * A proactive mindset and ...
Director, Asset Management
Calgary, AB · On-site
... property operations, financial management, strategic objectives - financings, acquisitions and ... direct oversight of property management team * Must be a team player with exceptional work ethic ...
Director, Asset Management
Calgary, AB · On-site
... property operations, financial management, strategic objectives - financings, acquisitions and ... direct oversight of property management team * Must be a team player with exceptional work ethic ...
Operations Coordinator
Calgary, AB · On-site
CA$39K/yr
In this role, you'll work closely with our leadership team and Centre Directors, supporting ... Ability to manage multiple priorities and follow through on deadlines * A proactive mindset and ...
Quick apply
Operations Coordinator
Calgary, AB · On-site
CA$39K/yr
In this role, you'll work closely with our leadership team and Centre Directors, supporting ... Ability to manage multiple priorities and follow through on deadlines * A proactive mindset and ...
Director, Asset Management
Calgary, AB · On-site
... property operations, financial management, strategic objectives - financings, acquisitions and ... direct oversight of property management team * Must be a team player with exceptional work ethic ...
Director, Asset Management
Calgary, AB · On-site
... property operations, financial management, strategic objectives - financings, acquisitions and ... direct oversight of property management team * Must be a team player with exceptional work ethic ...
District Director
Calgary, AB · On-site
As a District Director, you will play a key role in translating regional priorities into ... of one of Canada's Best Managed Companies. Your tasks at a glance Operational Execution ...
District Director
Calgary, AB · On-site
As a District Director, you will play a key role in translating regional priorities into ... of one of Canada's Best Managed Companies. Your tasks at a glance Operational Execution ...
Director Operations Manager information
What does a director operations manager do?
A Director Operations Manager is responsible for overseeing the daily operations of an organization or a specific department. They develop and implement operational policies, manage budgets, streamline processes, and ensure that the company meets its goals efficiently. This role often involves supervising teams, coordinating with other departments, and analyzing performance metrics to improve productivity. Their leadership ensures that business operations run smoothly, efficiently, and in alignment with the company's strategic objectives.
What are the key skills and qualifications needed to thrive as a director operations manager?
To thrive as a Director Operations Manager, you need strong leadership, strategic planning, and business management skills, typically supported by a bachelor's or master's degree in business administration or a related field. Familiarity with ERP systems, data analytics tools, and Lean Six Sigma or PMP certifications is highly beneficial. Exceptional communication, problem-solving, and team-building abilities help you drive performance and manage change effectively. These skills ensure efficient operations, foster organizational growth, and enable successful execution of company strategies.
How does a director operations manager typically collaborate with cross-functional teams to drive organizational goals?
A Director Operations Manager frequently works alongside departments such as finance, HR, sales, and IT to ensure operational strategies align with broader business objectives. This role involves leading meetings, setting shared goals, and coordinating resources across teams to streamline processes and improve efficiency. Effective communication and relationship-building are key, as the Director must balance priorities, resolve conflicts, and foster a culture of collaboration. By regularly engaging with cross-functional teams, the Director Operations Manager helps to break down silos and drive company-wide initiatives forward.
What is the difference between Director Operations Manager vs Operations Supervisor?
| Aspect | Director Operations Manager | Operations Supervisor |
|---|---|---|
| Responsibilities | Oversees multiple departments, develops strategic plans, manages senior staff | Supervises daily operations, manages frontline staff, ensures operational efficiency |
| Required Credentials | Bachelor’s degree, often MBA, extensive experience in operations management | High school diploma or associate degree, relevant experience in operations |
| Work Environment | Corporate offices, strategic planning settings | Warehouse, manufacturing, retail stores, or service centers |
| Industry Usage | Common in large organizations across various industries | Found in operational roles within specific departments or locations |
The Director Operations Manager typically holds a higher strategic role, overseeing multiple departments and setting long-term goals, while the Operations Supervisor focuses on managing daily activities and frontline staff. Both roles require operational knowledge, but the Director position involves broader responsibilities and higher-level decision-making.
What are the most commonly searched types of Operations Manager jobs in Calgary, AB?
The most popular types of Operations Manager jobs in Calgary, AB are:
What are popular job titles related to Director Operations Manager jobs in Calgary, AB?
For Director Operations Manager jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Director Operations Manager jobs in Calgary, AB look for?
The top searched job categories for Director Operations Manager jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Director Operations Manager jobs?
Cities near Calgary, AB with the most Director Operations Manager job openings:
Full-time
Medical, Dental, Vision, Life, PTO
Re-posted 18 days ago
Job description
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).
Key Responsibilities- Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
- Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
- Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
- Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
- Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
- Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
- Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
- Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
- Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
- Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)
Requirements
- Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
- Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
- Core capabilities:
- People leadership, coaching, performance management, and change delivery
- KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
- WFM fundamentals (forecasting, scheduling, real-time management, adherence)
- Quality assurance, training design, escalation/complaints management, and CX improvement
- Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
- Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)
Benefits
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Paid Time Off Benefits
- Training & Development