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Operational Excellence Strategic Consultant Director Senior (Strategy Consulting Dir Sr)

Location: This role requires associates to be in-office3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Alternate locations may be considered if candidate resides within a commutable distance from an office but ideal candidates will be located or open to relocate to Indianapolis, IN.

The Operational Excellence Strategic Consultant Director Senior is a key contributor within the Chief of Staff Office to the Chief Digital & Information Officer (CDIO). This role drives operational rigor, continuous improvement, and strategic execution across Digital, Data, Technology, and Cyber domains. The position blends operational management expertise, technology fluency, and structured consulting skills to help the CDIO organization optimize performance, enhance delivery effectiveness, and execute against enterprise digital strategy.

This role will partner closely with CDIO leaders and cross-functional teams to diagnose operational challenges, implement standardized operating mechanisms, drive efficiency, and improve the maturity of digital and technology operations. The Operational Excellence Strategic Consultant Senior Director also supports long-range planning, strategic initiatives, and executive storytelling-ensuring complex operational insights are translated into clear, compelling narratives for senior stakeholders, ASC members, and leadership teams.

How you will make an impact:

• Develops, enhances, and maintains operating systems, performance routines, and decision frameworks for the CDIO organization.
• Responsible for leading larger engagement teams and high value, complex, enterprise-wide level programs or projects that cross multiple business, addressing difficult challenges with both known and unknown solutions, while applying Lean, Six Sigma, and other continuous improvement techniques to streamline processes and improve outcomes.
• Leads teams in conceiving, shaping, refining and prioritizing enterprise wide initiatives and innovation opportunities, ensuring alignment with operational scorecards, KPI reviews, and OKR tracking to drive performance accountability.
• Provides and grows technical knowledge and subject matter expertise while supporting resource planning, capacity management, agile delivery performance, and prioritization processes across portfolios.
• Accountable for initiative planning and supports strategic planning, operating model updates, and capability assessments with data-driven decision making.
• Manages a portfolio of strategic initiatives and high value projects, managing resources, leading cross-functional initiatives, and ensuring alignment to priorities and key milestone progressions.
• Leads market analyses initiatives targeted to driving growth; develops or manages complex financial and investment models, and participates in or oversees the preparation of ROI analyses for senior management, while conducting market and competitive analyses related to digital trends and technology optimization.
• Demonstrates thought leadership, innovative tendencies, and an ability to execute on strategy through seasoned relationship building and communication acumen, including positive executive level interaction experiences and effectively translating complex insights into executive-ready storylines.
• Provides engagement/project oversight, establishes and reports on key metrics and measurements, and offers continuous improvement coaching, guidance, and mentoring to team members while facilitating tiered huddles and rapid improvement activities.
• Facilitates large cross-functional working sessions or meetings to align strategy and plan while functioning as an internal consultant to leadership, employing structured problem-solving techniques and hypothesis development.
• Plays a key role in driving enterprise-wide corporate strategy and innovation initiatives as well as short and long-range planning processes, designing and maintaining visual management tools for real-time operational insight.
• Partners with finance and business units to align investment decisions to operational performance data and enterprise strategy.

Minimum Requirements:

Requires BA/BS in a related field and minimum of 6 years experience in management consulting, change management, large scale project management and/or process improvement leadership; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• Experience in digital, technology, IT service management or cyber operations strongly preferred.
• Strong operational management background, ideally in Digital, IT, Data, or Cyber environments strongly preferred.
• Deep experience applying Lean, Kaizen, or continuous improvement methodologies to optimize technology and business operations preferred.
• Management consulting or advisory experience with ability to translate complex operational insights into powerful executive narratives preferred.
• Strong stakeholder management and relationship-building skills with executive presence preferred.
• Ability to thrive in ambiguity, manage multiple complex initiatives, and navigate fast-paced technology environments preferred.
• Expert-level communication, presentation, and visualization skills preferred.
• Healthcare experience preferred, but not required.
• Master's Degree preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.