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Director Online Reputation Management Jobs in Virginia

Qualtrics

Senior Manager, Product Management - CX

Reston, VA · On-site

$131K - $173K/yr

Direct ownership of our Location product team gives you unique organizational visibility and ... Online Reputation Management, Social listening, Location data intelligence and location-level ...

Qualtrics

Senior Manager, Product Management - CX

Reston, VA · On-site

$131K - $173K/yr

Direct ownership of our Location product team gives you unique organizational visibility and ... Online Reputation Management, Social listening, Location data intelligence and location-level ...

Private Posting

Be Seen First

Property Manager

Glen Allen, VA · On-site

$65K - $70K/yr

... ad directed by the Regional Manager and Corporate leadership team. * Demonstrate ability to ... Systems, Online Reputation Management, CRM Sales Platform and Social Media Marketing.) Decision ...

Villagio Group

Social Media Manager

Manassas, VA · On-site

$60 - $80/hr

Direct and coordinate content shoots, influencer visits, media events, and brand collaborations ... Manage community engagement and online reputation across all platforms. * Oversee paid social ...

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Director Online Reputation Management information

What does a director of online reputation management do?

A Director of Online Reputation Management oversees strategies and initiatives to shape, protect, and enhance a company's or individual’s presence on the internet. This includes monitoring digital channels for brand mentions, managing responses to reviews or negative publicity, and developing campaigns to foster a positive image. They collaborate with marketing, PR, and customer service teams to ensure consistent messaging and address any reputational risks. Their main goal is to maintain a favorable public perception and mitigate any potential damage to the brand’s reputation online.

How does a director of online reputation management typically collaborate with other departments to protect and enhance a company's brand image?

A Director of Online Reputation Management works closely with teams such as marketing, public relations, customer service, and legal to create a unified strategy for monitoring and responding to online feedback. They coordinate with marketing to ensure brand messaging is consistent across all digital platforms, collaborate with PR during crisis situations, and work with customer service to address negative reviews or comments effectively. This role often involves leading cross-functional meetings to align reputation management strategies and ensure all departments are prepared to respond quickly to potential online risks. Such collaboration is vital for maintaining a positive and resilient brand image.

What are the key skills and qualifications needed to thrive as a director of online reputation management, and why are they important?

To thrive as a Director of Online Reputation Management, you need expertise in digital marketing, brand management, crisis communication, and analytics, usually supported by a relevant degree and experience in public relations or communications. Proficiency with social listening tools, SEO platforms, analytics dashboards, and content management systems is typically required. Exceptional leadership, strategic thinking, and strong interpersonal skills set top performers apart in this role. These skills and qualities are essential to proactively safeguard brand reputation, manage crises effectively, and maintain a positive online presence.

What are the most commonly searched types of Online Reputation Management jobs in Virginia?

The most popular types of Online Reputation Management jobs in Virginia are:

What job categories do people searching Director Online Reputation Management jobs in Virginia look for?

The top searched job categories for Director Online Reputation Management jobs in Virginia are:

What cities in Virginia are hiring for Director Online Reputation Management jobs?

Cities in Virginia with the most Director Online Reputation Management job openings:

Director Online Reputation Management jobs near you

Member Experience Manager - New Gym Opening!

EoS Fitness

Petersburg, VA • On-site

Full-time

Posted 10 days ago

Job description

We are seeking a dynamic and highly organized Member Experience Manager to support EoS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym.

Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.

Responsibilities:

  • Takes Initiative in identifying ways to enhance the member experience.
  • Serve as the rst point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
  • Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
  • Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and oering personalized outreach to members.
  • Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction.
  • Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes.
  • Ensure members feel heard and valued, maintaining an open line of communication.
  • Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reects our values and professionalism.
  • Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service.
  • Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience.
  • Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making.
  • Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners.

Qualifications:

  • Proven experience in customer service or front-line leadership, preferably in the tness, hospitality, or service industry.
  • Excellent communication (written and verbal), problem-solving, and interpersonal skills.
  • Ability to multitask and thrive in a fast-paced, customer-facing environment.
  • Strong organizational skills and attention to detail.
  • Prociency with tness management software, social media platforms, and Microsoft Oce Suite.
  • Knowledge of tness industry operations, including membership management and billing processes.

Requirements:

  • Must successfully pass background check.
  • Must Obtain a CPR certication within 30 days of employment. *
  • Must attend EoS Ethos and Customer Service Training within 30 days of employment. *
  • Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
  • Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
  • Ability to bend routinely and repetitively to lift more than 40 lbs.

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