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Director Of Ticketing Jobs in Indiana (NOW HIRING)

Newfields

Director of Marketing

Indianapolis, IN · On-site

$85K - $95K/yr

Director of Marketing Salary Range: $85,000-$95,000 (commensurate with experience) Department ... Marketing Agency & Ticketing Strategy • Serve as the primary day-to-day liaison for Newfields ...

Milhaus

Director of Marketing

Indianapolis, IN · On-site

The Marketing Director is responsible for developing and executing integrated marketing strategies ... Oversee marketing workflows, ticketing systems, and project timelines * Ensure timely execution of ...

Unifi

Airport Customer Service Agent PT - EVV

Evansville, IN · On-site

$14.75 - $19.75/hr

Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems. * Direct ...

Unifi

Airport Customer Service Agent PT - EVV

Evansville, IN · On-site

$14.75 - $19.75/hr

Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems. * Direct ...

Unifi

Airport Passenger Service Agent- FWA

Fort Wayne, IN · On-site

$14.75 - $18.75/hr

Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems. * Direct ...

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All JobsOf Ticketing JobsDirector Of Ticketing JobsDirector Of Ticketing Jobs in Indiana

Director Of Ticketing information

What does a director of ticketing do?

A Director of Ticketing oversees all aspects of ticket sales, distribution, and customer service for events or venues such as sports arenas, theaters, or concert halls. They manage ticketing systems, set pricing strategies, and coordinate with marketing and event management teams to maximize revenue and ensure a smooth ticket-purchasing experience for customers. Additionally, they analyze sales data, supervise ticketing staff, and implement policies to prevent fraud and ensure compliance with regulations. This role requires strong leadership, analytical, and customer service skills.

What are the key skills and qualifications needed to thrive as a director of ticketing, and why are they important?

To thrive as a Director of Ticketing, you need expertise in ticket sales strategy, revenue management, and customer service, often backed by a degree in business, sports management, or a related field. Familiarity with ticketing platforms (such as Ticketmaster or Paciolan), CRM systems, and analytics tools is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage teams and build relationships with stakeholders. These skills are critical for maximizing ticket revenue, ensuring smooth operations, and enhancing the overall customer experience.

What are some common challenges faced by a director of ticketing, and how can they be addressed?

A Director of Ticketing often faces challenges such as managing high demand for popular events, optimizing ticketing systems for efficiency, and ensuring excellent customer service. Balancing dynamic pricing strategies and preventing ticket fraud are also key concerns. These challenges can be addressed by leveraging advanced ticketing technology, maintaining clear communication with sales and marketing teams, and implementing robust training for staff. Proactively monitoring sales data and customer feedback helps in making informed decisions and improving the overall ticketing process.

What is the difference between Director Of Ticketing vs Ticketing Manager?

AspectDirector Of TicketingTicketing Manager
ResponsibilitiesOversees entire ticketing operations, strategy, and team leadershipManages daily ticketing activities, staff, and customer service
CredentialsTypically requires extensive experience in ticketing, industry knowledge, and leadership skillsRequires experience in ticketing systems and team management
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsOperational focus, staff supervision, customer interactions

The Director Of Ticketing focuses on strategic oversight and leadership of ticketing operations, while the Ticketing Manager handles daily management and staff supervision. Both roles require industry experience, but the director position involves broader strategic responsibilities.

What are popular job titles related to Director Of Ticketing jobs in Indiana?

For Director Of Ticketing jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Director Of Ticketing jobs in Indiana look for?

The top searched job categories for Director Of Ticketing jobs in Indiana are:

What cities in Indiana are hiring for Director Of Ticketing jobs?

Cities in Indiana with the most Director Of Ticketing job openings:

Director Of Ticketing jobs near you
Infographic showing various Director Of Ticketing job openings in Indiana as of August 2026, with employment types broken down into 100% Contract. Highlights an 100% In-person job distribution.

Senior Director of Ticket Strategy, Operations & Technology

Indianapolis Colts

Indianapolis, IN • On-site

Full-time

Re-posted 6 days ago

Job description

The Indianapolis Colts are seeking an experienced Senior Director of Ticket Strategy, Operations, and Technology serves as the strategic leader of the Indianapolis Colts ticketing infrastructure, technology ecosystem, operational governance, and business transformation initiatives. This position will be responsible for developing and executing long-term ticketing technology adoption and utilization, overseeing ticketing platform strategy, managing vendor relationships, ensuring operational scalability, and aligning ticketing operations with organizational revenue objectives. The role will serve as the primary strategic liaison between Ticketing, Analytics & Digital Innovation (ADI), Technology, Finance, Stadium Operations, and external ticketing partners.
HIRING MANAGER
Vice President of Ticket Sales and Service
DIRECT REPORTS
Senior Director of Ticket Operations
RESPONSIBILITIES
Strategic Leadership & Innovation
  • Develop and execute the long-term ticketing strategy and technology roadmap.
  • Identify opportunities to improve operational efficiency, fan experience, ticket utilization, compliance, and revenue generation.
  • Lead ticketing transformation initiatives and organizational change management.
  • Evaluate emerging technologies and recommend future-state ticketing solutions.

Technology & Platform Governance
  • Own the primary and secondary ticketing partner relationship and all ticketing platform partnerships.
  • Oversee third-party ticketing technologies including FEVO, Spinzo, TicketManager, and future platforms.
  • Lead future ticketing platform evaluations, contract negotiations, and migration initiatives.
  • Establish technology governance standards and operational requirements.
  • Partner with Technology and ADI on integrations and digital initiatives.

Inventory & Manifest Governance
  • Serve as executive owner of Colts ticket manifest strategy and governance.
  • Oversee inventory management standards across season tickets, group tickets, premium seating, parking, and postseason events.
  • Ensure inventory structures support organizational sales and service objectives.
  • Partner with ADI to operationalize pricing and inventory strategies.

Finance & Compliance
  • Serve as executive liaison for all ticketing financial operations.
  • Oversee season ticket reconciliation processes.
  • Ensure compliance with payment processing standards and financial controls.
  • Maintain accountability for ticketing-related audit readiness and reporting.

Parking & Event Strategy
  • Oversee parking strategy, governance, and vendor relationships.
  • Establish operational standards for parking inventory, reporting, and fulfillment.
  • Support major event planning and execution strategies.

Vendor & Cross-Functional Leadership
  • Lead relationships with ticketing vendors and external partners.
  • Partner with Sales, Membership Services, Premium, Marketing, Stadium Operations, and Finance.
  • Collaborate with ADI to ensure analytics and reporting insights are translated into operational action plans.

Success Measures
  • Successful implementation of strategic initiatives.
  • Ticketing technology adoption and utilization.
  • Operational scalability and efficiency improvements.
  • Vendor performance and relationship management.
  • Stakeholder satisfaction.
  • Ticketing platform effectiveness.
  • Revenue enablement support.

QUALIFICATIONS
  • 10+ years of ticketing, operations, technology, or sports business experience.
  • 5+ years of leadership experience.
  • Extensive Ticketmaster/Archtics experience preferred.
  • Experience managing ticketing technology platforms and vendor relationships.
  • Experience leading major operational projects or platform migrations.
  • Strong project management, communication, and organizational skills.
  • Ability to lead cross-functional initiatives in a fast-paced environment.
  • Ability to work all home Colts games, other stadium events, nights/weekends and keep a flexible schedule.

Responsibilities and qualifications may change at any time with or without notice.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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