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Director Of Service Operations Jobs in Minnesota

Mammoth Holdings LLC

Director of Operations

Blaine, MN · On-site

$85K - $100K/yr

... As a MOJO Director of Operations, you're the steady hand behind a full region of sites - the ... Coach on safety, guest experience, speed of service, WOW behaviors, cleanliness, team energy, and ...

Mammoth Holdings LLC

Director of Operations

Blaine, MN

$85K - $100K/yr

Description Description What It's Like to Lead at MOJO As a MOJO Director of Operations, you're the ... Coach on safety, guest experience, speed of service, WOW behaviors, cleanliness, team energy, and ...

Mammoth Holdings LLC

Director of Operations

Blaine, MN · On-site

$85K - $100K/yr

Description Description What It's Like to Lead at MOJO As a MOJO Director of Operations, you're the ... Coach on safety, guest experience, speed of service, WOW behaviors, cleanliness, team energy, and ...

Resolution Medical

Director of Operations

Fridley, MN · On-site

$144K - $200K/yr

... full manufacturing services based in Fridley, MN. The Director, Operations has overall ... Lead with a clear view of where the organization needs to be in 1-3 years; communicates strategic ...

CommonBond

Director of Services

Saint Paul, MN · On-site

$37.06 - $55.59/hr

The Director of Services will work cooperatively across the Housing and Services team to ... Service delivery model development • In collaboration with Advantage Services Vice President ...

ShawStewart

Director of Operations

Minneapolis, MN · On-site

$95K - $120K/yr

This integral member of the Shaw/Stewart Senior Leadership team must be well versed in operations, planning and logistics, with a proven track record of continuous process improvements resulting in ...

Foster Fuels, Inc.

Director of LTL Operations

Virginia, MN · On-site

$120 - $160/hr

Director of LTL Operations Full Time Brookneal, VA, US Salary Range: $120,000.00 To $160,000.00 ... Employee Pricing on Appliances, Service, Propane, and Heating Oil * Foster Gives Program * Driver ...

Chick-fil-A

Senior Director of Operations

Rochester, MN · On-site

$77K - $89K/yr

... speed of service guidelines. * Addresses guest issues that may arise using the HEARD model ... Director on Duty shifts in which you will lead the entire restaurant operations during this ...

Nextern

Director of US Operations

Maple Grove, MN · On-site

The Director of US Operations is a senior leadership role responsible for the end-to-end operational performance of Nextern's US medical device contract development and manufacturing organization ...

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Showing results 21-40

All JobsOf Service Operations JobsDirector Of Service Operations JobsDirector Of Service Operations Jobs in Minnesota

Director Of Service Operations information

See Minnesota salary details

$33.3K

$105.5K

$175.8K

How much do director of service operations jobs pay per year?

As of Aug 20, 2026, the average yearly pay for director of service operations in Minnesota is $105,463.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,900.00 and $132,700.00 per year, depending on experience, location, and employer.

What is the difference between Director Of Service Operations vs Service Manager?

AspectDirector Of Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages budgets, and aligns service goals with company objectives.Manages daily service operations, supervises service teams, handles customer issues, and ensures service delivery meets standards.
Required CredentialsBachelor's degree, extensive experience in service management, leadership skills, and industry-specific certifications.Bachelor's degree, experience in service delivery, customer service skills, and relevant certifications.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, team supervision.

The main difference between a Director Of Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with overall business goals, while the Service Manager focuses on daily operations and customer satisfaction. Both roles require relevant experience and certifications, but the Director's role is more strategic and broad in scope.

Is a director of service operations a high position?

A director of service operations is a senior leadership role responsible for overseeing service delivery, managing teams, and ensuring customer satisfaction. It is generally considered a high-level position within an organization, often requiring extensive experience and strategic skills.

What does a director of service operations do?

A director of service operations oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They manage teams, develop processes, and implement strategies to optimize service performance, often using tools like service management software and requiring strong leadership and communication skills.

What are the most commonly searched types of Of Service Operations jobs in Minnesota?

The most popular types of Of Service Operations jobs in Minnesota are:

What are popular job titles related to Director Of Service Operations jobs in Minnesota?

For Director Of Service Operations jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Director Of Service Operations jobs in Minnesota look for?

The top searched job categories for Director Of Service Operations jobs in Minnesota are:

What cities in Minnesota are hiring for Director Of Service Operations jobs?

Cities in Minnesota with the most Director Of Service Operations job openings:

Director Of Service Operations jobs near you
Infographic showing various Director Of Service Operations job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $105,463 per year, or $50.7 per hour.

Director of Operations

Mammoth Holdings LLC

Blaine, MN • On-site

$85K - $100K/yr

Full-time

Re-posted 19 days ago

Mammoth Holdings rating

5.3

Company rating: 5.3 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

318th of 371 rated vehicle maintenance

Job description

Job Type
Full-time
Description
Description
What It's Like to Lead at MOJO
As a MOJO Director of Operations, you're the steady hand behind a full region of sites - the culture carrier, the coach, and the leader who drives operational excellence through people. You support, develop, and empower your General Managers and TCDs to run clean, safe, profitable locations... and to become the next generation of strong leaders for MOJO.
You set the tone for performance across your territory. You celebrate wins, elevate standards, and keep teams connected to our mission:
to spark joy and pride in every ride through world-class service, safety, and team culture.
You guide regional execution through tools like MoFlow, Value Visits, Ops360, Player Scorecards, labor frameworks, the Operations Guide, and Walk for Excellence. You partner closely with L&D, Maintenance, Marketing, Finance, and HR to ensure your region runs consistently and scales effectively.
At MOJO, DOs lead with ownership - but never alone. You have strong partners, clear systems, continued development through Spark Plug and Spark Summit, and a cross-functional team ready to support you. Whether you're coaching a GM through a staffing challenge, helping during a shutdown, running a Charge Back reset, or supporting a TCD event, you are the leader who brings clarity, energy, and accountability to the region.
A Day in the Life (Snapshot)
  • Start with the big picture
    Review daily performance trends - volume, labor %, uptime, membership growth, guest scores, staffing, safety issues. Connect with GMs as they walk you through their MoFlow plan to understand where support is needed.
  • Lead through your leaders
    Visit sites to walk the lot, tunnel, chemical room, pit, and vacuums with your GM. Coach on safety, guest experience, speed of service, WOW behaviors, cleanliness, team energy, and execution of the Playbook.
    Use Ops360 data and scorecards to guide coaching, not gut feel alone.
  • Support the tough moments
    Whether it's a rush, equipment failure, team conflict, or guest escalation, you bring calm and clarity. You may assist Maintenance in diagnosing an issue, help perform a basic reset or swap, coordinate communication, or support a shutdown recovery. You ensure the site gets safely back online and the team stays focused.
  • Build for tomorrow
    Partner with L&D on Spark Plug and Spark Summit readiness. Strengthen upcoming leaders through coaching, Value Visits, and development plans. Prepare your region for NTO rollouts, upcoming audits, and system launches. Reinforce consistency in processes, tools, safety, and leadership behaviors.
  • Stay visible and connected
    You spend the majority of your time in the field, coaching, developing, engaging, and helping teams win. Your presence builds trust, accountability, and momentum across your region.

What You'll Own
Regional Operations & Guest Experience
  • Lead operational and cultural performance across a territory of 4-25 sites.
  • Ensure each location is clean, safe, show-ready, and executing the MOJO Playbook.
  • Reinforce WOW-level guest experience and fast, friendly, accurate service.
  • Help resolve escalations and damage claims with professionalism and empathy.
  • Conduct Value Visits that add real value - covering breaks, coaching, and grading site appearance consistently.
  • Drive safety compliance, team engagement, and a culture that lives "One team, one wash, one moment - one MOJO."

People, Leadership & TCD Development
  • Coach, develop, and elevate GMs, TCDs, and rising leaders.
  • Conduct regular 1:1s and use Ops360, Player Scorecards, and leadership tools to guide performance.
  • Support TCD-led trainings, site-level onboarding, and GM development pathways.
  • Build leadership bench strength and support internal promotions.
  • Reinforce learning and expectations from Spark Plug and Spark Summit.

Sales, Memberships & Growth
  • Drive membership growth, retention, and grassroots marketing performance.
  • Coach teams on sales behaviors, guest engagement, and upsell confidence.
  • Support each location's involvement in community events and local partnerships.
  • Partner with Marketing on initiatives that increase visibility and traffic.
  • Reinforce goal-setting, contest engagement, and celebration of wins.

Financial & Charge Back Performance
  • Review P&Ls, labor %, COGS, chemical spend, and all KPIs with your leaders.
  • Build and support action plans to correct trends and improve results.
  • Celebrate financial wins and promote sharing of best practices.
  • Lead Charge Back resets when a site's performance slips - shutting down early, aligning the team, reestablishing expectations, and rebuilding energy and accountability.

Maintenance, Safety & Uptime
  • Ensure all sites complete accurate daily/weekly/monthly PMs.
  • Work with Maintenance Techs to prioritize repairs and minimize downtime.
  • Provide hands-on support when needed - basic resets, troubleshooting, system restarts, and component swaps.
  • Ensure tunnels, pits, reclaim systems, and chemical rooms remain clean, organized, and safe.
  • Champion a safety-first culture with coaching, inspections, and recognition for great practices.
  • Reinforce compliance with safety training through THRIVE and follow-up procedures.

Facilities, Appearance & Audit Readiness
  • Oversee facility presentation, cleanliness, signage, equipment care, and brand standards.
  • Conduct regular site walks and support teams in correcting appearance or structural issues.
  • Prepare sites for Walk for Excellence - the annual deep audit of operations, equipment, chemical management, safety, and site aesthetics.

Community Engagement & Local Marketing
  • Build meaningful relationships with local organizations, schools, and businesses.
  • Support site teams in participating in events, charity drives, and community promotions.
  • Encourage grassroots marketing efforts and celebrate successful initiatives.

Technology & Systems Integration
  • Utilize JOLT, MaintainX, Tableau, Jaggaer, Ops360, and the Operations Guide to drive operational clarity and performance.
  • Support adoption, coaching, and best practices across your region.
  • Share insights and wins from top-performing sites to strengthen consistency.

Communication & Daily Alignment
  • Lead morning communication rhythms with DOs, GMs, and TCDs.
  • Share updates, goals, recognition, focus areas, and safety reminders.
  • Reinforce alignment with MOJO's mission, values, and performance expectations.
  • Deliver a motivational daily morning message to DO's, TCD's, and GMs and site leadership teams to set a positive tone and align focus for the day.
  • Use the message to highlight key goals, celebrate achievements, and provide actionable reminders or updates.
  • Foster a sense of connection and purpose by reinforcing the company's mission and values.

Cross-Functional Execution
  • You'll help deliver key company initiatives across your region, including:
  • Ops360 performance reviews
  • Operations Guide (labor tools, MoFlow, Value Visits, Scorecards)
  • Playbook updates and consistency checks
  • NTO rollouts and training improvements
  • Walk for Excellence annual audit preparation
  • Safety programs and communication
  • Leadership development programs like Spark Plug & Spark Summit

Key Metrics (You Win When These Move)
  • Membership growth and retention
  • Labor % and uptime stability
  • Guest satisfaction and review quality
  • Paid Retail Traffic
  • Charge Back reduction
  • Leadership bench strength & internal promotions
  • Maintenance compliance and reduced incidents/downtime
  • Team Member retention

You'll Excel Here If You...
  • Lead with calm, confidence, and clarity - even on tough days.
  • Build strong relationships and trust with your GMs and frontline teams.
  • Enjoy getting in the tunnel, walking the site, and seeing what's really happening.
  • Use KPIs and trends to guide coaching, not to surprise people.
  • Are comfortable supporting mechanical issues when needed - not as a technician, but as a leader who knows how to help a site recover quickly.
  • Love turning good teams into great ones.

Salary Description
85,000-100,000 + bonus

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