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Director Of Service Operations Jobs in Minnesota

Bebright

Director of Operations

Minnetonka, MN · On-site

$120 - $180/hr

The Director of Operations will monitor business and operational performance, identify ... Support practice growth initiatives, including new services, expansion opportunities, and ...

BeBright

Director of Operations

Minnetonka, MN

The Director of Operations will monitor business and operational performance, identify ... Support practice growth initiatives, including new services, expansion opportunities, and ...

beBright

Director of Operations

Minnetonka, MN · On-site

The Director of Operations will monitor business and operational performance, identify ... Support practice growth initiatives, including new services, expansion opportunities, and ...

beBright

Director of Operations

Minnetonka, MN · On-site

The Director of Operations will monitor business and operational performance, identify ... Support practice growth initiatives, including new services, expansion opportunities, and ...

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Showing results 1-20

All JobsOf Service Operations JobsDirector Of Service Operations JobsDirector Of Service Operations Jobs in Minnesota

Director Of Service Operations information

See Minnesota salary details

$33.3K

$105.5K

$175.8K

How much do director of service operations jobs pay per year?

As of Aug 29, 2026, the average yearly pay for director of service operations in Minnesota is $105,463.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,900.00 and $132,700.00 per year, depending on experience, location, and employer.

What is the difference between Director Of Service Operations vs Service Manager?

AspectDirector Of Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages budgets, and aligns service goals with company objectives.Manages daily service operations, supervises service teams, handles customer issues, and ensures service delivery meets standards.
Required CredentialsBachelor's degree, extensive experience in service management, leadership skills, and industry-specific certifications.Bachelor's degree, experience in service delivery, customer service skills, and relevant certifications.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, team supervision.

The main difference between a Director Of Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with overall business goals, while the Service Manager focuses on daily operations and customer satisfaction. Both roles require relevant experience and certifications, but the Director's role is more strategic and broad in scope.

Is a director of service operations a high position?

A director of service operations is a senior leadership role responsible for overseeing service delivery, managing teams, and ensuring customer satisfaction. It is generally considered a high-level position within an organization, often requiring extensive experience and strategic skills.

What does a director of service operations do?

A director of service operations oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They manage teams, develop processes, and implement strategies to optimize service performance, often using tools like service management software and requiring strong leadership and communication skills.

What are the most commonly searched types of Of Service Operations jobs in Minnesota?

The most popular types of Of Service Operations jobs in Minnesota are:

What are popular job titles related to Director Of Service Operations jobs in Minnesota?

For Director Of Service Operations jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Director Of Service Operations jobs in Minnesota look for?

The top searched job categories for Director Of Service Operations jobs in Minnesota are:

What cities in Minnesota are hiring for Director Of Service Operations jobs?

Cities in Minnesota with the most Director Of Service Operations job openings:

Director Of Service Operations jobs near you
Infographic showing various Director Of Service Operations job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $105,463 per year, or $50.7 per hour.

Director of Service Business Development Center

Apple Ford Shakopee

Shakopee, MN • On-site

$72K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Director of Service Business Development Center (BDC)
Company: Apple Autos (Top Minnesota Workplace)
Compensation: $72000.00 - $85,000.00
Are you looking for a company that Supports You and Your Career Goals, Encourages You to Make a Difference, and helps you Champion Your Lifelong Journey? Then you need to look at Apple Autos.
Apple Autos is a 6-brand, 7 location automotive company founded on the belief that people come before profit. Our Vision is to be Famous for Extraordinary Customer Experiences with People who are Empowered to Create Growth and Loyalty for a Lifetime.
We are seeking a dynamic Director of Service Business Development Center (BDC) to elevate our service communication, customer experience, and retention strategy across all stores. The Director of Service BDC is responsible for leading the overall strategy, performance, and execution of Apple Autos' Service BDC. This highly visible role oversees all service communication operations-including inbound calls, outbound follow-up, appointment setting, maintenance reminders, declined services, and guest experience initiatives. This leader will build and develop a high-performing team, create clearly defined standards, drive accountability, and implement scalable processes aligned with Apple Autos' culture and business goals.
What will you do:
Leadership & Strategy
  • Build, lead, and mentor a high-performing Service BDC team focused on exceptional guest experiences.
  • Develop strategic BDC processes that improve appointment show rate, repair order volume, retention, and service sales.
  • Partner closely with Service Managers, Fixed Ops leadership, and other departments to align goals and reporting.

Performance Management
  • Establish daily/weekly/monthly performance expectations and KPI dashboards for agents and managers.
  • Conduct ongoing performance coaching, using data to drive behavior and outcomes.
  • Ensure consistent execution of scripts, process flows, and communication standards.

Operational Excellence
  • Oversee workforce management, staffing levels, scheduling, training, and onboarding.
  • Implement processes for handling inbound calls, outbound calls, missed opportunities, and followup campaigns.
  • Ensure CRM utilization, accurate data entry, and process compliance across all teams.

Customer Experience
  • Elevate the service guest experience through proactive communication, personalized outreach, and service awareness campaigns.
  • Identify pain points, operational gaps, and improvement opportunities across the customer journey.
  • Drive initiatives that increase customer satisfaction, CSI scores, and long-term retention.

Technology & Reporting
  • Leverage CRM, telephony systems, reporting tools, and service software to optimize workflow and productivity.
  • Monitor, analyze, and report on all Service BDC performance metrics.
  • Recommend and implement new technologies or process enhancements.

Cross-Functional Collaboration
  • Partner with:
    • Service Managers, Parts Departments, Marketing, Sales, HR
  • Support marketing campaigns and seasonal service promotions.
  • Align staffing and scheduling with shop capacity and technician availability.
  • Assist with budgeting and workforce planning.

What we are looking for:
5+ years of leadership experience in automotive BDC, service operations, or call center environment (automotive experience preferred).
  • Proven ability to lead, motivate, and develop a team in a fast-paced environment.
  • Strong understanding of service operations, appointment coordination, and retention strategy.
  • Excellent communication, coaching, and processbuilding abilities.
  • Data-driven mindset with strong analytical and problemsolving skills.
  • Experience with CRM and BDC technology platforms.

Benefits
  • Competitive Pay
  • Flexible Working Hours
  • Advancement Opportunities
  • Scholarships, Tuition Reimbursement, Growth and Development Plans
  • Professional and Respectful Work Environment
  • Medical, Vision, Dental, Health Savings Account, Flexible Spending Account
  • Company Paid Life Insurance along with Voluntary Life and Disability
  • Health Club Reimbursement
  • New and Used Vehicle, Parts, and Service Discounts
  • Vacation, Holiday, Volunteer Time Off
  • 401k with a Company Matching Contribution
  • Employee Assistance programs

Why Work for Apple Autos
  • We strive to make a positive impact in our world; you will get the opportunity to give back.
  • Internal promotions, we offer our employees the opportunity to advance internally.
  • We encourage teamwork, positivity, and kindness.
  • Learning and development programs are available.
  • We empower our employees to do what is best for our customers, and other employees.
  • Continually giving back to our employees for all their hard work that does not go unnoticed. We offer a variety of fun events to say thank you to our most important assets, our amazing employees.

EEO Statement:
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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