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Director Of Retention Jobs in Rochester, NY (NOW HIRING)

Clinical Director of Implants

Rochester, NY · On-site

$78K - $107K/yr

... retain talented individuals; creating a work environment where people can realize their full ... Leadership Disposition - Attends to the needs and feelings of others to develop effective working ...

Clinical Director of Implants

Rochester, NY · On-site

$88K - $120K/yr

... retention strategies. * Monitors revenues and expenditures for assigned Practices to assure ... Successful completion of dental training at a four (4) year, accredited Dental School and received ...

Director, Product

Rochester, NY · On-site

$129K - $202K/yr

Engage, retain, and enable performance of talent Key Responsibilities: • Contribute and ... direct reports • Product Management and/or Agile certification • Demonstrated success in ...

Showing results 21-40

Director Of Retention information

See Rochester, NY salary details

$38.5K

$99.5K

$171.2K

How much do director of retention jobs pay per year?

As of Aug 23, 2026, the average yearly pay for director of retention in Rochester, NY is $99,535.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,100.00 and $129,700.00 per year, depending on experience, location, and employer.

What is a director of retention?

A Director of Retention is a senior management professional responsible for developing and implementing strategies to retain customers, clients, or employees within a company. They analyze retention data, identify trends, and work with various departments to improve satisfaction and reduce churn. Their goal is to foster loyalty, boost engagement, and maximize the long-term value of relationships to the organization. Directors of Retention often oversee teams and initiatives focused on onboarding, customer service, and loyalty programs.

How does a director of retention typically collaborate with other departments to improve customer loyalty?

A Director of Retention works closely with marketing, sales, product, and customer support teams to develop strategies that increase customer satisfaction and reduce churn. This role often leads cross-functional meetings to analyze customer feedback, identify pain points, and implement targeted retention initiatives. By fostering open communication among departments, the Director ensures that retention goals align with overall business objectives and that every team is accountable for delivering a great customer experience. Collaboration is key to creating cohesive programs that drive long-term loyalty and maximize customer lifetime value.

What are the key skills and qualifications needed to thrive as a director of retention, and why are they important?

To thrive as a Director of Retention, you need expertise in customer lifecycle management, data analysis, and strategic planning, often supported by a bachelor's or master's degree in business, marketing, or a related field. Familiarity with CRM platforms, customer analytics tools, and retention automation systems is typically required. Strong leadership, communication, and problem-solving skills distinguish top performers in this role. These skills are crucial for developing effective retention strategies, leading teams, and maximizing customer loyalty and lifetime value.

What is the difference between Director Of Retention vs Customer Success Manager?

AspectDirector Of RetentionCustomer Success Manager
Primary FocusDeveloping retention strategies and overseeing retention teamsEnsuring customer satisfaction and onboarding
ResponsibilitiesHigh-level retention initiatives, analytics, and policy settingCustomer onboarding, support, and relationship building
Work EnvironmentManagement level, strategic planningClient-facing, operational support
Common Industry UsageMarketing, SaaS, subscription servicesTech, SaaS, B2B services

The main difference is that the Director Of Retention focuses on strategic retention initiatives and managing teams, while the Customer Success Manager handles day-to-day customer relationships and satisfaction. Both roles are vital in customer retention but operate at different levels within organizations.

What job categories do people searching Director Of Retention jobs in Rochester, NY look for?

The top searched job categories for Director Of Retention jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Director Of Retention jobs?

Cities near Rochester, NY with the most Director Of Retention job openings:

Infographic showing various Director Of Retention job openings in Rochester, NY as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $99,535 per year, or $47.9 per hour.

Director of Clinical Education ~ WHNP

Nazareth University

Rochester, NY • On-site

$75K - $95K/yr

Full-time

Re-posted 13 days ago


Job description

Posting Details
Position Information
Job Title
Director of Clinical Education ~ WHNP
Salary Range
$75,000 - $95,000
Tenure Track
Non-Tenure Track Position
Appointment Type
Adminstrative Faculty
Tenure
Non Tenure
Clinical
Rank and Time
Position Summary Information
Job Description Summary
The Nazareth University Nursing Department is seeking a Director of Clinical Education at the rank of Clinical Assistant Professor. The Director of Clinical Education will oversee the clinical phase of an innovative hybrid Women's Health Nurse Practitioner Program.
Essential Functions
• Oversee the ongoing recruitment, support, development, and evaluation of clinical
preceptors and rotation sites for supervised clinical practice experiences
• Ensure ongoing compliance with CCNE accreditation standards and NYSED Nursing
Program registration standards related to WHNP clinical education
• Responsible for the development and oversight of student assessment, to include
remediation, for the clinical phase of the program
• Ensure students have met health screening and immunization requirements of
assigned clinical rotation sites
• Maintain accurate student records and enforce academic policies consistent with
the University, College and Program
• Ensure students are adequately prepared to achieve programmatic benchmarks
and obtain NCC WHNP board certification
• Collaborate with the WHNP Program Director on ongoing assessment of student
performance toward attaining the program's Student Learning Outcomes
• Conduct and manage site visits to preceptors and students during clinical rotations
• Oversee student academic progression, retention and completion strategies
• Actively engage with programmatic evaluation
• Participate in the student recruitment, selection and admissions process
• Develop and deliver academic courses as assigned, to include curriculum
development, teaching and student assessment
• Assist with curriculum evaluation and improvement
• Perform student evaluations of objective structured clinical examinations (OSCEs),
lab practicals, and clinical skills and procedure sessions during the didactic and
clinical phases of the program
• Provide remedial instruction and reassessment as needed
• Participate in the academic counseling of students as assigned
• Serve on departmental, college and university committees as assigned
• Participate in developing, reviewing and revising the mission statement, program
goals and program competencies, as necessary
• Conduct and disseminate scholarship
• Other duties as assigned
Required Education, Experience, Technology and Skills
• Master's degree, doctorate preferred
• Unencumbered WHNP license in New York State
• Prior higher education teaching experience
• Prior experience as principal faculty in a WHNP program preferred
• Effective communication and collaboration skills
• Skilled in working with a variety of different student learning styles
• Ability to perform duties autonomously with minimal supervision
• Strong computer skills
• Ability to manage and prioritize multiple tasks and successfully meet deadlines
Preferred Education, Experience, Technology Applications and Skills
• Experience in the design, development, implementation and evaluation of
clinical WHNP education
• Experience in the successful recruitment and development of clinical
preceptors and rotation sites
• Experience with CCNE and NYSED standards
Supervisory Responsibilities
Physical Requirements
Equipment to be used
Special Requirements
Posting Detail Information
Open Date
06/11/2026
Close Date
Open Until Filled
Yes
EEO Statement
Join Nazareth University, a leading institution in Rochester, NY, with a vibrant community of approximately 1,900 undergraduate and 500 graduate students. We seek dedicated teacher-scholars who are committed to excellence in teaching, fostering student success, engaging with the community, and championing equity and inclusion. Located just minutes from downtown Rochester, our campus provides a dynamic environment for professional growth, innovation, and collaboration.
At Nazareth, we are committed to equity and inclusion, ensuring equal access to employment opportunities without discrimination. We advocate for an inclusive workplace and welcome applicants from diverse backgrounds, experiences, and perspectives. Our Anti-Discrimination Policy upholds fair treatment based solely on qualifications and merit.
Join us in celebrating diversity, where every individual, regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other protected status, is valued and respected.
Special Instructions for this Posting