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Director Of Retention Jobs in Rochester, NY (NOW HIRING)

Lollypop Farm

Director of Accounting

Fairport, NY · On-site

$75/hr

The Director of Accounting is responsible for all areas relating to financial reporting including ... Ensure proper document retention in accordance with legal requirements * Identify and implement ...

Rush Soccer

Director of Coaching

Rochester, NY · On-site

Recruit, assign, mentor, and retain high-level coaching staff. * Develop and lead coach education ... Director of Coaching Diploma or equivalent advanced certification is a bonus. * Proven success in ...

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All JobsOf Retention JobsDirector Of Retention JobsDirector Of Retention Jobs in Rochester, NY

Director Of Retention information

See Rochester, NY salary details

$38.5K

$99.5K

$171.2K

How much do director of retention jobs pay per year?

As of Aug 23, 2026, the average yearly pay for director of retention in Rochester, NY is $99,535.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,100.00 and $129,700.00 per year, depending on experience, location, and employer.

What is a director of retention?

A Director of Retention is a senior management professional responsible for developing and implementing strategies to retain customers, clients, or employees within a company. They analyze retention data, identify trends, and work with various departments to improve satisfaction and reduce churn. Their goal is to foster loyalty, boost engagement, and maximize the long-term value of relationships to the organization. Directors of Retention often oversee teams and initiatives focused on onboarding, customer service, and loyalty programs.

How does a director of retention typically collaborate with other departments to improve customer loyalty?

A Director of Retention works closely with marketing, sales, product, and customer support teams to develop strategies that increase customer satisfaction and reduce churn. This role often leads cross-functional meetings to analyze customer feedback, identify pain points, and implement targeted retention initiatives. By fostering open communication among departments, the Director ensures that retention goals align with overall business objectives and that every team is accountable for delivering a great customer experience. Collaboration is key to creating cohesive programs that drive long-term loyalty and maximize customer lifetime value.

What are the key skills and qualifications needed to thrive as a director of retention, and why are they important?

To thrive as a Director of Retention, you need expertise in customer lifecycle management, data analysis, and strategic planning, often supported by a bachelor's or master's degree in business, marketing, or a related field. Familiarity with CRM platforms, customer analytics tools, and retention automation systems is typically required. Strong leadership, communication, and problem-solving skills distinguish top performers in this role. These skills are crucial for developing effective retention strategies, leading teams, and maximizing customer loyalty and lifetime value.

What is the difference between Director Of Retention vs Customer Success Manager?

AspectDirector Of RetentionCustomer Success Manager
Primary FocusDeveloping retention strategies and overseeing retention teamsEnsuring customer satisfaction and onboarding
ResponsibilitiesHigh-level retention initiatives, analytics, and policy settingCustomer onboarding, support, and relationship building
Work EnvironmentManagement level, strategic planningClient-facing, operational support
Common Industry UsageMarketing, SaaS, subscription servicesTech, SaaS, B2B services

The main difference is that the Director Of Retention focuses on strategic retention initiatives and managing teams, while the Customer Success Manager handles day-to-day customer relationships and satisfaction. Both roles are vital in customer retention but operate at different levels within organizations.

What job categories do people searching Director Of Retention jobs in Rochester, NY look for?

The top searched job categories for Director Of Retention jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Director Of Retention jobs?

Cities near Rochester, NY with the most Director Of Retention job openings:

Director Of Retention jobs near you
Infographic showing various Director Of Retention job openings in Rochester, NY as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $99,535 per year, or $47.9 per hour.

Director of Nursing

Aaron Manor Nursing & Rehab Center

Fairport, NY • On-site

$120K - $1M/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Director of Nursing
Aaron Manor Rehabilitation and Nursing Center –  Fairport, NY
Full-time | Salary: $120,000.00- $129,000.00

Aaron Manor Rehabilitation and Nursing Center, a 5-star CMS rated facility providing Skilled Nursing, Medical Rehabilitation, Secured Memory Care, Long Term Care, Respite and Hospice Care in a state-of-the-art facility located in Fairport, NY is looking for motivated Registered Nurse to join a great team!


We believe great care starts with great people like you! If you’re a Registered Nurse who takes pride in helping others live their best life, we’d love to welcome you to our Aaron Manor family as our next Director of Nursing!

RESPONSIBILITIES:

The Director of Nursing (DON) will plan, organize, develop, and direct the overall operation of our Nursing Services Department in accordance with current federal, state, and local standards, guidelines, and regulations. As the clinical leader, you will ensure the highest degree of quality care is maintained at all times, with a strong focus on NYS DOH compliance, workforce retention, and clinical excellence.

 

 

Key Responsibilities

·        Clinical & Administrative Leadership: Provide strategic direction and daily oversight to the nursing department, including ADONs, Nurse Managers, RNs, LPNs, and CNAs.

·        Regulatory Compliance: Maintain full compliance with CMS regulations and NYS 10 NYCRR Part 415 codes. Ensure continuous readiness for all unannounced NYS DOH standard and infection control surveys.

·        Staffing Mandates: Monitor, manage, and optimize daily schedules to strictly adhere to New York State’s minimum 3.5 Hours Per Resident Day (HPRD) requirements.

·        Quality Assurance (QAPI): Lead the facility’s QAPI committee to audit clinical data, implement performance improvement plans, and minimize adverse events (falls, pressure ulcers, medication errors).

·        Incident Reporting: Manage the investigation and mandatory electronic reporting of incidents or allegations of abuse to the NYS DOH via the Health Commerce System (HCS).

·        MDS Coordination: Partner with the MDS team to ensure accurate documentation and assessment data for optimal Medicare/Medicaid reimbursement.

·        Financial Management: Develop and oversee the annual nursing operational budget, managing labor costs and clinical supply utilization effectively.

 

PROFESSIONAL REQUIREMENTS:

·        Graduate of an accredited Nursing program

·        Current Registered Nurse in State of New York

·        Current BCLS certification

Physical Demands:

For physical demands of the position, including vision, hearing, and repetitive motion, and environment, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising resident care

 Director of Nursing Benefits:

·        Competitive Pay Rates

·        Comprehensive Benefits Package: Medical, Dental, & Vision Insurance

·        Financial Security: Retirement Savings Plan

·        Work-Life Balance & Wellness: PTO, Sick Time and Paid Holidays!

·        Career Advancement Opportunities: Ongoing Trainings and Development

·        Supportive Culture: Equal Opportunity Employer committed to Diversity, Equity, Inclusion, and Belonging (DEIB). Committed to creating a supportive and collaborative work environment

Aaron Manor Residential Care Center
100 St Camillus Way, Fairport, NY 14450, USA
585-377-4000 | www.aaronmanor.com