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Director Of Retention Jobs (NOW HIRING)

Remedy Meds

Director of Retention

$130K - $155K/yr

As a Director of Retention focused on Activation & Retention, you will own the full patient journey from signup through long-term care continuity. You'll be the person who ensures a new patient ...

Remedy Meds

Director of Retention

Summit, NJ · On-site +1

$130K - $155K/yr

As a Director of Retention focused on Activation & Retention, you will own the full patient journey from signup through long-term care continuity. You'll be the person who ensures a new patient ...

eJam

Head of Retention

Santa Ana, CA · On-site

$160K - $220K/yr

... of experience in retention, lifecycle, or CRM marketing (ideally within subscription or DTC brands ... Every team member has direct impact on company growth * We value operators who think strategically ...

eJam

Head of Retention

Santa Ana, CA · On-site

$160K - $220K/yr

... of experience in retention, lifecycle, or CRM marketing (ideally within subscription or DTC brands ... Every team member has direct impact on company growth * We value operators who think strategically ...

eJam

Head of Retention

Santa Ana, CA · On-site

$160K - $220K/yr

... of experience in retention, lifecycle, or CRM marketing (ideally within subscription or DTC brands ... Every team member has direct impact on company growth * We value operators who think strategically ...

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Director Of Retention information

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$39K

$100.9K

$173.5K

How much do director of retention jobs pay per year?

As of Jul 14, 2026, the average yearly pay for director of retention in the United States is $100,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $131,500.00 per year, depending on experience, location, and employer.

How does a Director of Retention typically collaborate with other departments to improve customer loyalty?

A Director of Retention works closely with marketing, sales, product, and customer support teams to develop strategies that increase customer satisfaction and reduce churn. This role often leads cross-functional meetings to analyze customer feedback, identify pain points, and implement targeted retention initiatives. By fostering open communication among departments, the Director ensures that retention goals align with overall business objectives and that every team is accountable for delivering a great customer experience. Collaboration is key to creating cohesive programs that drive long-term loyalty and maximize customer lifetime value.

What are Director Of Retention?

A Director of Retention is a senior management professional responsible for developing and implementing strategies to retain customers, clients, or employees within a company. They analyze retention data, identify trends, and work with various departments to improve satisfaction and reduce churn. Their goal is to foster loyalty, boost engagement, and maximize the long-term value of relationships to the organization. Directors of Retention often oversee teams and initiatives focused on onboarding, customer service, and loyalty programs.

What are the key skills and qualifications needed to thrive as a Director of Retention, and why are they important?

To thrive as a Director of Retention, you need expertise in customer lifecycle management, data analysis, and strategic planning, often supported by a bachelor's or master's degree in business, marketing, or a related field. Familiarity with CRM platforms, customer analytics tools, and retention automation systems is typically required. Strong leadership, communication, and problem-solving skills distinguish top performers in this role. These skills are crucial for developing effective retention strategies, leading teams, and maximizing customer loyalty and lifetime value.

What is the difference between Director Of Retention vs Customer Success Manager?

AspectDirector Of RetentionCustomer Success Manager
Primary FocusDeveloping retention strategies and overseeing retention teamsEnsuring customer satisfaction and onboarding
ResponsibilitiesHigh-level retention initiatives, analytics, and policy settingCustomer onboarding, support, and relationship building
Work EnvironmentManagement level, strategic planningClient-facing, operational support
Common Industry UsageMarketing, SaaS, subscription servicesTech, SaaS, B2B services

The main difference is that the Director Of Retention focuses on strategic retention initiatives and managing teams, while the Customer Success Manager handles day-to-day customer relationships and satisfaction. Both roles are vital in customer retention but operate at different levels within organizations.

More about Director Of Retention jobs
What cities are hiring for Director Of Retention jobs? Cities with the most Director Of Retention job openings:
What are the most commonly searched types of Of Retention jobs? The most popular types of Of Retention jobs are:
What states have the most Director Of Retention jobs? States with the most job openings for Director Of Retention jobs include:
What job categories do people searching Director Of Retention jobs look for? The top searched job categories for Director Of Retention jobs are:
Director Of Retention jobs near you
Infographic showing various Director Of Retention job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $100,880 per year, or $48.5 per hour.

Director of Retention

Remedy Meds

Remote

$130K - $155K/yr

Full-time

Medical, Dental, Vision

Posted 29 days ago

Job description

Thirty Madison is now part of Remedy! You can read more about the acquisition here. We are excited to join forces and continue to revolutionize healthcare accessibility!
As a Director of Retention focused on Activation & Retention, you will own the full patient journey from signup through long-term care continuity. You'll be the person who ensures a new patient successfully onboards, receives their first medication on time, and stays engaged with their care plan for the long haul. This is a high-ownership, high-impact role with a direct line of sight to company growth.
Comp | Perks | Benefits
  • The base pay range for this position is $130,000 - $155,000 per year**
  • Robust and affordable Medical, Dental, and Vision plan options
  • Flexible time off policy

**Base pay offered may vary depending on job-related knowledge, skills, and experience. An annual incentive plan and stock options may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
What you get to do every day
Patient Activation:
  • Own end-to-end activation rates defined as a patient successfully completing onboarding, converting to a paid billing cycle, and receiving their first medication shipment on time
  • Build, monitor and continuously optimize automated onboarding sequences across email, SMS, and in-app channels
  • Identify and eliminate friction points in the activation funnel through rigorous data analysis and A/B testing
  • Partner with Product, Clinical Ops, and Fulfillment to resolve cross-functional blockers that impact on-time medication delivery
  • Own activation KPIs, set baselines, establish benchmarks, and report on performance weekly

Activation Analytics and Optimization:
  • Maintain a living dashboard tracking activation cohorts, drop-off points, time-to-activation, and conversion by acquisition channel
  • Conduct regular funnel audits to surface where patients are stalling and why to quantify the revenue impact of each gap
  • Run structured experiments (message content, timing, channel mix, sequencing) to improve activation rates incrementally
  • Develop patient segmentation frameworks to deliver more personalized activation journeys by diagnosis category, plan type, or acquisition source
  • Present activation findings and recommendations to senior leadership on a regular cadence

Patient Retention:
  • Own retention rate as a primary KPI, including early churn prevention, mid-tenure re-engagement, and long-term loyalty
  • Design and execute multi-channel retention programs (email, SMS, push, direct mail) tailored to patient lifecycle stage
  • Build churn prediction models in partnership with Data Science to identify at-risk patients before they cancel
  • Develop win-back campaigns for lapsed patients; measure and optimize reactivation rates
  • Leverage patient health milestones, refill cadences, and clinical signals to trigger meaningful, timely retention touchpoints
  • Work closely with Patient Success and Clinical teams to align retention messaging with care quality and outcomes
  • Own the full retention P&L view: understand LTV, CAC payback, and the financial impact of every retention initiative

What you bring to the role
  • 5-7 years of lifecycle, CRM, or retention marketing experience ideally at a D2C, subscription, or consumer healthcare company
  • Deep fluency in lifecycle metrics: activation rate, Day 7/30/90 retention, churn rate, LTV, reactivation rate
  • Hands-on experience with a ESP/CRM platform (Iterable, Braze, Klaviyo, or equivalent)
  • Strong analytical skills with SQL or BI tools (Looker, Mode, Amplitude, etc.) to pull your own data
  • Proven track record of running A/B and multivariate tests and translating results into roadmap decisions
  • Excellent cross-functional collaborator with technical and non-technical teams
  • Clear communicator who can distill complex performance data into executive ready narratives

Bonus points
  • Experience with predictive churn modeling or working alongside a Data Science team
  • Background in subscription or recurring-revenue business models

All Company policies and procedures are subject to change without notice based on business needs. This includes, but is not limited to, the locations where we hire remote, hybrid, or onsite employees.
U.S. Applicants Only
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Thirty Madison we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Contact us at recruiting@thirtymadison.com to request accommodation.
*This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.*
*Please be aware that there are fraudulent entities who are falsely claiming to be or represent Remedy in order to solicit sensitive personal information or payment. Remedy is not in any way associated with these entities or practices. The safety and integrity of those seeking employment with us is of the utmost importance and we actively work with our legal and security teams to prevent future incidents.
Remedy will never ask for sensitive information or payment when engaging with job seekers. The entities use many methods to perpetuate these scams, including but not limited to: participating in a text-only interview, using Thirty Madison's trademarks on their correspondence, or providing you with a seemingly legitimate offer letter. If you suspect you are a victim of this scamming, we encourage you to cease further contact and report the crime to The Federal Trade Commission.

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