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Director Of Retention Jobs (NOW HIRING)

Enhanced

Director of Retention

Manhattan, NY · On-site

We're looking for a Director of Retention to own and scale our retention strategy across the full customer lifecycle. This role will have full ownership of our CRM ecosystem - including email, SMS ...

Enhanced

Director of Retention

Manhattan, NY · On-site

$180K - $200K/yr

We're looking for a Director of Retention to own and scale our retention strategy across the full customer lifecycle. This role will have full ownership of our CRM ecosystem - including email, SMS ...

eJam

Head of Retention

Santa Ana, CA · On-site

$160K - $220K/yr

... of experience in retention, lifecycle, or CRM marketing (ideally within subscription or DTC brands ... Every team member has direct impact on company growth * We value operators who think strategically ...

eJam

Head of Retention

Santa Ana, CA · On-site

$160K - $220K/yr

... of experience in retention, lifecycle, or CRM marketing (ideally within subscription or DTC brands ... Every team member has direct impact on company growth * We value operators who think strategically ...

eJam

Head of Retention

Santa Ana, CA · On-site

$160K - $220K/yr

... of experience in retention, lifecycle, or CRM marketing (ideally within subscription or DTC brands ... Every team member has direct impact on company growth * We value operators who think strategically ...

Bloom

Director, Retention \u007C Poppy & Peonies

OR · Remote

That's why all of our bags are made from high-quality vegan leather, and our entire product line is vegan, cruelty-free, and PETA-approved. We ship our products plastic-free and use a combination of ...

Upbound

Director of Product, Retention

Plano, TX · On-site

$217K - $228K/yr

Director of Product, Retention (Plano, Texas - Full-Time In-Office) Purpose / Job Summary As the Director of Product, Retention, you will own the product vision, strategy, and roadmap for the full ...

Rhythm Energy

Director of Lifecycle / Retention

About the Role We're looking for a Director of Lifecycle/Retention to lead customer engagement, onboarding, renewals, and lifecycle growth strategy across the customer journey. This role will own how ...

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How much do director of retention jobs pay per year?

As of Jun 14, 2026, the average yearly pay for director of retention in the United States is $100,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $131,500.00 per year, depending on experience, location, and employer.

How does a Director of Retention typically collaborate with other departments to improve customer loyalty?

A Director of Retention works closely with marketing, sales, product, and customer support teams to develop strategies that increase customer satisfaction and reduce churn. This role often leads cross-functional meetings to analyze customer feedback, identify pain points, and implement targeted retention initiatives. By fostering open communication among departments, the Director ensures that retention goals align with overall business objectives and that every team is accountable for delivering a great customer experience. Collaboration is key to creating cohesive programs that drive long-term loyalty and maximize customer lifetime value.

What's the highest paying job at Tractor Supply?

The highest paying job at Tractor Supply is typically the Store Support Center executive roles, such as Vice President or Director levels, which can offer salaries exceeding $150,000 annually. These positions often require extensive retail management experience, leadership skills, and industry knowledge. Compensation varies based on experience, location, and specific responsibilities.

What is Chick-fil-A's highest paying job?

The highest paying position at Chick-fil-A is typically the franchise operator or owner-operator, who can earn significant income depending on the location and business performance. Among corporate roles, senior executive positions such as Vice President or Director of Retention also offer high salaries, often supplemented with bonuses and benefits. Compensation varies based on experience, responsibilities, and the level within the company hierarchy.

What jobs pay $10,000 a month without a degree?

A Director of Retention typically earns well above $10,000 a month, especially in senior or specialized roles that focus on customer engagement and loyalty strategies. Many high-paying jobs in sales, technology, or management can reach this level without a degree, often requiring relevant experience, skills, or certifications instead. Roles in sales management, software development, or entrepreneurship may also offer such income potential without formal higher education.

What are Director Of Retention?

A Director of Retention is a senior management professional responsible for developing and implementing strategies to retain customers, clients, or employees within a company. They analyze retention data, identify trends, and work with various departments to improve satisfaction and reduce churn. Their goal is to foster loyalty, boost engagement, and maximize the long-term value of relationships to the organization. Directors of Retention often oversee teams and initiatives focused on onboarding, customer service, and loyalty programs.

What are the key skills and qualifications needed to thrive as a Director of Retention, and why are they important?

To thrive as a Director of Retention, you need expertise in customer lifecycle management, data analysis, and strategic planning, often supported by a bachelor's or master's degree in business, marketing, or a related field. Familiarity with CRM platforms, customer analytics tools, and retention automation systems is typically required. Strong leadership, communication, and problem-solving skills distinguish top performers in this role. These skills are crucial for developing effective retention strategies, leading teams, and maximizing customer loyalty and lifetime value.

What is the difference between Director Of Retention vs Customer Success Manager?

AspectDirector Of RetentionCustomer Success Manager
Primary FocusDeveloping retention strategies and overseeing retention teamsEnsuring customer satisfaction and onboarding
ResponsibilitiesHigh-level retention initiatives, analytics, and policy settingCustomer onboarding, support, and relationship building
Work EnvironmentManagement level, strategic planningClient-facing, operational support
Common Industry UsageMarketing, SaaS, subscription servicesTech, SaaS, B2B services

The main difference is that the Director Of Retention focuses on strategic retention initiatives and managing teams, while the Customer Success Manager handles day-to-day customer relationships and satisfaction. Both roles are vital in customer retention but operate at different levels within organizations.

What profession makes $400,000 a year?

In the field of retention and customer success, senior roles such as Director of Retention or Chief Customer Officer can earn $400,000 or more annually, especially in large companies or tech industries. These positions typically require extensive experience, leadership skills, and expertise in data analysis and customer engagement strategies.
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Director Of Retention jobs near you
Infographic showing various Director Of Retention job openings in the United States as of June 2026, with employment types broken down into 13% As Needed, 74% Full Time, 3% Part Time, 7% Temporary, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $100,880 per year, or $48.5 per hour.

Director of Retention

Enhanced

Manhattan, NY • On-site

Full-time

Posted 5 days ago

Job description

Join the Movement

The Enhanced Games are on a mission to enhance humanity, redefining the future of sports by merging scientific progress with elite athletic performance. The Games challenge conventional sporting norms, embracing medicine and science to push human potential while prioritizing safety, transparency, and innovation.


Science and technology are recognized as fair advantages, allowing athletes to choose natural or enhanced competition. Setting the new gold standard in athlete health and safety, we mandate state-of-the-art medical profiling to monitor key health markers for all athletes competing at the Enhanced Games. And unlike traditional events, all athletes are paid, with million-dollar prizes for setting new world records.


Funded by leading venture capitalists, the Enhanced Games operate independently of taxpayer money, ensuring financial sustainability and innovation. This is the future of sport - where science, athleticism, and progress inspire superhuman achievement.


The Role

Enhanced is redefining human performance through science, data, and uncompromising ambition. We're looking for a Director of Retention to own and scale our retention strategy across the full customer lifecycle. This role will have full ownership of our CRM ecosystem - including email, SMS, direct mail, and subscription initiatives - with a relentless focus on maximizing customer lifetime value (LTV), engagement, and loyalty.


This is a highly strategic and hands-on role for a retention leader who thrives in fast-moving, non-traditional environments and knows how to turn data, experimentation, and storytelling into measurable growth. You'll be responsible not only for building world-class retention programs, but also for continuously testing, optimizing, and pushing boundaries to elevate how customers experience the Enhanced brand over time.


Key Areas of Responsibility

  • Own and drive customer LTV and all related performance metrics, including repurchase rate, AOV, units per transaction, margin, and retention cohorts.
  • Lead all retention channels end-to-end, including email, SMS, direct mail, and subscription lifecycle programs.
  • Develop and maintain a robust, insight-driven retention calendar aligned with product launches, campaigns, and brand moments.
  • Track, analyze, and report on key customer and business KPIs, translating insights into clear, actionable improvements.
  • Optimize existing CRM automations while identifying and building new lifecycle flows to address gaps across the customer journey.
  • Partner closely with acquisition, creative, and brand teams to deliver cohesive, high-impact, cross-channel initiatives.
  • Collaborate with data and analytics teams to define requirements and implement a personalized CRM and customer analytics infrastructure.
  • Aggregate and analyze customer behavior, preferences, and purchase data across systems to improve segmentation, targeting, and personalization.
  • Design and execute a rigorous testing roadmap across messaging, timing, creative, and offers to continuously improve performance.


Skills & Experience

  • 5+ years of experience in retention or lifecycle-focused roles, including hands-on ownership of email programs.
  • Strong experience managing and scaling CRM platforms (experience with Customer.io preferred, but not required).
  • Experience with SMS platforms such as Attentive or comparable tools is a plus.
  • Deep understanding of CRM systems, customer data platforms, and database analytics tools.
  • Strong knowledge of email best practices, including deliverability, segmentation, compliance, and CAN-SPAM regulations.
  • Prior experience in direct-to-consumer (DTC) and/or subscription-based businesses.
  • Highly adaptable, comfortable operating in ambiguity, and energized by building systems in fast-scaling environments.
  • Entrepreneurial mindset with a roll-up-your-sleeves approach and a strong bias toward action.


Must-Have Requirements

  • Must be authorized to work in the United States of America.
  • Must be willing to work from Enhanced's New York office 4 days a week.

Apply