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Director Of Retention Jobs (NOW HIRING)

eJam

Head of Retention

Santa Ana, CA · On-site

$160K - $220K/yr

... of experience in retention, lifecycle, or CRM marketing (ideally within subscription or DTC brands ... Every team member has direct impact on company growth * We value operators who think strategically ...

Socket.dev

NY · On-site

$120 - $180/hr

Our team of innovators and visionaries are passionate about pushing the envelope and taking bold ... We are looking for an experienced, data-driven Director of Retention Marketing to lead all ...

Uare.ai

Director of Customer Success

Los Altos, CA

About the role We are hiring a Director of Customer Success to build our CS function 0-to-1 across ... Design the CS motion from scratch: onboarding, activation, retention, automation vs high-touch.

Uare.ai

Director of Customer Success

Los Altos, CA · On-site

$120K - $200K/yr

About the role We are hiring a Director of Customer Success to build our CS function 0-to-1 across ... Design the CS motion from scratch: onboarding, activation, retention, automation vs high-touch.

Uare.ai

Director of Customer Success

Los Altos, CA

$120K - $200K/yr

About the role We are hiring a Director of Customer Success to build our CS function 0-to-1 across ... Design the CS motion from scratch: onboarding, activation, retention, automation vs high-touch.

Upbound

Director of Product, Retention

Plano, TX

$217K - $228K/yr

Director of Product, Retention (Plano, Texas - Full-Time In-Office) Purpose / Job Summary As the Director of Product, Retention, you will own the product vision, strategy, and roadmap for the full ...

Upbound

Director of Product, Retention

Plano, TX

$223K - $233K/yr

Director of Product, Retention (Plano, Texas - Full-Time In-Office) Purpose / Job Summary As the Director of Product, Retention, you will own the product vision, strategy, and roadmap for the full ...

Upbound Group, Inc.

Director of Product, Retention

Plano, TX · On-site

$223K - $233K/yr

Director of Product, Retention (Plano, Texas - Full-Time In-Office) Purpose / Job Summary As the Director of Product, Retention, you will own the product vision, strategy, and roadmap for the full ...

Upbound

Director of Product, Retention

Plano, TX

$223K - $233K/yr

Director of Product, Retention (Plano, Texas - Full-Time In-Office) Purpose / Job Summary As the Director of Product, Retention, you will own the product vision, strategy, and roadmap for the full ...

Youth Frontiers

Director of School Relations

Edina, MN · On-site

$85K - $95K/yr

The Director of School Relations develops and executes sales strategies for all student and ... School Partner Retention * Maximize school partner retention by maintaining relationships in school ...

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Director Of Retention information

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$39K

$100.9K

$173.5K

How much do director of retention jobs pay per year?

As of Aug 16, 2026, the average yearly pay for director of retention in the United States is $100,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $131,500.00 per year, depending on experience, location, and employer.

What is a director of retention?

A Director of Retention is a senior management professional responsible for developing and implementing strategies to retain customers, clients, or employees within a company. They analyze retention data, identify trends, and work with various departments to improve satisfaction and reduce churn. Their goal is to foster loyalty, boost engagement, and maximize the long-term value of relationships to the organization. Directors of Retention often oversee teams and initiatives focused on onboarding, customer service, and loyalty programs.

How does a director of retention typically collaborate with other departments to improve customer loyalty?

A Director of Retention works closely with marketing, sales, product, and customer support teams to develop strategies that increase customer satisfaction and reduce churn. This role often leads cross-functional meetings to analyze customer feedback, identify pain points, and implement targeted retention initiatives. By fostering open communication among departments, the Director ensures that retention goals align with overall business objectives and that every team is accountable for delivering a great customer experience. Collaboration is key to creating cohesive programs that drive long-term loyalty and maximize customer lifetime value.

What are the key skills and qualifications needed to thrive as a director of retention, and why are they important?

To thrive as a Director of Retention, you need expertise in customer lifecycle management, data analysis, and strategic planning, often supported by a bachelor's or master's degree in business, marketing, or a related field. Familiarity with CRM platforms, customer analytics tools, and retention automation systems is typically required. Strong leadership, communication, and problem-solving skills distinguish top performers in this role. These skills are crucial for developing effective retention strategies, leading teams, and maximizing customer loyalty and lifetime value.

What is the difference between Director Of Retention vs Customer Success Manager?

AspectDirector Of RetentionCustomer Success Manager
Primary FocusDeveloping retention strategies and overseeing retention teamsEnsuring customer satisfaction and onboarding
ResponsibilitiesHigh-level retention initiatives, analytics, and policy settingCustomer onboarding, support, and relationship building
Work EnvironmentManagement level, strategic planningClient-facing, operational support
Common Industry UsageMarketing, SaaS, subscription servicesTech, SaaS, B2B services

The main difference is that the Director Of Retention focuses on strategic retention initiatives and managing teams, while the Customer Success Manager handles day-to-day customer relationships and satisfaction. Both roles are vital in customer retention but operate at different levels within organizations.

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Cities with the most Director Of Retention job openings:

What are the most commonly searched types of Of Retention jobs?

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Director Of Retention jobs near you
Infographic showing various Director Of Retention job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $100,880 per year, or $48.5 per hour.

Assistant Director of Retention and Acquisition, Annual Giving

University at Buffalo

Buffalo, NY • On-site

$60K - $65K/yr

Full-time

Posted 22 days ago

University at Buffalo rating

7.2

Company rating: 7.2 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

385th of 618 rated colleges and universities

Job description

Posting Details
Position Information
Fiscal Year
2026-2027
Position Title
Assistant Director of Retention and Acquisition, Annual Giving
Posting Category
Staff
Department
University Advancement
Posting Number
U260064
Posting Link
https://www.ubjobs.buffalo.edu/postings/63587
Employer
UB Foundation Activities
Appointment Term
Position Type
Posting Detail Information
Position Summary
Help deepen donor engagement and inspire philanthropic support across the University at Buffalo.
The Division of University Advancement seeks a creative, data-informed professional to serve as Assistant Director of Retention & Acquisition within University Advancement's Annual Giving team. This role will help strengthen donor relationships by developing strategies that acquire new donors, retain existing supporters, and demonstrate the impact of philanthropy through personalized engagement and compelling storytelling.
Key responsibilities include:
  • Develop and execute donor retention and acquisition strategies that engage first-time, recurring, leadership annual, and lapsed donors, increasing participation and long-term philanthropic support.
  • Leverage donor data, audience insights, and campaign performance metrics to inform strategy, optimize results, and create personalized donor experiences through targeted, multi-channel outreach.
  • Collect and translate donor impact stories into compelling communications and engagement materials that demonstrate how philanthropy advances student success, research, and innovation at UB.
  • Collaborate across University Advancement with colleagues in Annual Giving, Alumni Engagement, Donor Relations and Stewardship, Advancement Communications, and Prospect Research to align fundraising, engagement, and stewardship efforts.
  • Test innovative engagement approaches and contribute to a high-performing team culture through creative problem-solving, continuous improvement, professional development, and cross-functional collaboration.

If you're a strategic thinker who enjoys combining analytics, storytelling, and relationship-building to create meaningful donor experiences, this is an opportunity to make a lasting impact at one of the nation's leading public research universities. Join a team committed to advancing student success, groundbreaking research, and UB's ambitious future. #AdvancingUB starts here.
What We're Looking For
A strategic, curious, and collaborative professional who can translate data, donor insights, and storytelling into meaningful engagement strategies. Successful candidates are strong communicators who build relationships across teams, think creatively about donor experiences, and use analytics to inform decisions and improve results. The ideal candidate is organized, adaptable, and motivated by continuous learning, with a passion for connecting people to opportunities that make a lasting impact.
Why UB Advancement
Join a mission-driven team advancing student success, groundbreaking research, and meaningful philanthropic impact at one of the nation's leading public universities. Following the historic $1 billion Boldly Buffalo campaign, University Advancement is building on this extraordinary momentum-accelerating UB's trajectory toward becoming a top 25 public research institution.
If you're seeking purposeful work, strong career growth, and the opportunity to make a lasting difference, you'll find it here. Join a collaborative, forward-thinking team connecting a global community of alumni and donors to bold ideas and transformative outcomes-
#AdvancingUB starts here.
Learn more:
  • Our benefits, where we prioritize your well-being and success to enhance every aspect of your life.
  • Being a part of the University at Buffalo community.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.
Minimum Qualifications
  • Bachelor's degree and 2 years of experience in annual giving, fundraising, marketing, communications, or a related field.
  • Demonstrated experience supporting or executing multi-channel campaigns (e.g., email, digital, direct mail) aimed at audience engagement, acquisition, or retention.
  • Experience working with data and reporting to inform strategy, evaluate performance, and guide decision-making.
  • Familiarity with audience segmentation and targeted outreach, with an understanding of how to tailor messaging to different donor groups.
  • Strong organizational skills and the ability to work independently.
  • Proficiency in Microsoft Office Suite.
  • Excellent written and verbal communication skills.
  • Commitment to accuracy, attention to detail, and confidentiality in handling donor information.
  • Excellent problem solving skills.
  • Excellent interpersonal skills, including the ability to listen and interact effectively with donors or high-level volunteers.
  • Technical/digital competence.
  • Project management experience.

Preferred Qualifications
Physical Demands
Driving Requirements
This position will never drive a university owned vehicle.
Salary Range
$60,000 - $65,000
Additional Salary Information
The salary range reflects our good faith and reasonable estimate of the possible compensation at the time of posting, the role and associated responsibilities, and the experience, education, and training of the selected candidate.
Job Type
Full-Time
Campus
South Campus
Posting Alerts
Special Instructions Summary
Is a background check required for this posting?
No
Background Check Notification
Contact Information
Contact's Name
Morgan Falzone
Contact's Pronouns
She/her/hers
Contact's Title
Executive Director for Talent and Culture
Contact's Email
mfkinstn@buffalo.edu
Contact's Phone
716-829-2706
Posting Dates
Posted
07/24/2026
Deadline for Applicants
Open Until Filled
Date to be filled
08/24/2026
References
Number of References Required
3
Reference Cutoff Date
Instructions to Applicant

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