Director Of Program Operations Jobs in Renton, WA

If you are looking for employment with a purpose—where you can help improve the daily lives of the members of your community—consider a career with Pioneer Human Services.

We are currently looking for an Assistant Director of Program (Reentry) with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption.

Who We Are – Our Mission

We empower justice-involved individuals to overcome adversity and reach their full potential.

For more than 60 years, Pioneer Human Services has proudly served clients and customers with quality, professionalism, and compassion. We are a nationally recognized social enterprise dedicated to delivering value to our communities and providing a chance for change.

At Pioneer, our employees are our most valuable asset. That’s why we’re proud to offer a comprehensive Total Rewards package designed to support your health, security, and work-life balance.

Eligible after 30 days of full-time employment (minimum of 30 hours/week):

• Medical
• Flexible spending
• Dental
• Vision

Additional coverage after 60 days:

• Life
• AD&D
• Disability

Other benefits:

• Dependent Daycare Flexible Spending
• Tuition assistance (100% for bachelor's, 50% for graduate programs)
• Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
• Employee recognition programs
• Public transportation discount
• Employee assistance program (EAP)

Join Pioneer and be part of a team that values and invests in you.

What You’ll Do

The Assistant Director of Reentry is responsible for the operational management and supervision of one or more residential programs within Pioneer Human Services. The Assistant Director meets or exceeds the expectations of the contracting agency, the Federal Bureau of Prisons, by delivering high quality—high impact services and by ensuring that the program operates in accordance with applicable law, regulations, contract requirements, PHS policy, and professional standards of quality. The Assistant Director is responsible for the operational management of an organized, coordinated and customer driven re-entry program.

Primary/Essential duties and responsibilities are but not limited to:

•  Demonstrates commitment to operational excellence of the reentry program.
• Provides tactical and technical direction to program operations.
• Completes staff scheduling and payroll functions and reports.
• Participates in work groups and committees organized by senior leadership at PHS and other external agencies as appropriate.
• Attends PHS leadership Councils and other meetings as appropriate or upon request.
• Acts on behalf of the program Director when designated.
• Analyzes and implements improved business and operational processes for the program.
• Assists the site Director in preparing the unit budget and staffing plan in collaboration with the Director of Reentry.
• Ensures that the program is prepared for, completes and successfully passes all monitoring’s, inspections, program reviews, and internal/external accreditation audits.
• Investigates accidents and incidents reports per PHS and contract agency policies.
• Maintains the facility in compliance with all safety and health regulations.
• Works with the site Director to develop quality assurance plans to ensure requirements are performed and met—and continually reviews quality assurance practices within the unit.
• Consults regularly with the site Director.
• Ensures that the unit provides the highest quality customer service both to external (public agencies) and internal customers (clients).
• Reviews performance measurement data with the Director and continually works to collect, analyze, and disseminate program data to improve service quality.
• Meets or exceeds all quality performance measures.
• Coordinates closely and collaboratively with representatives of the support functions of PHS including Real Estate Services, Finance and Administration, Information Technology, Human Resources, and Communications on an as needed basis or per the request of the site Director.
• Collaborates with other operational units and groups in PHS, including Treatment, Housing and Enterprises, to integrate activities across program functions.
• Supervises, directs, coaches and evaluates the performance of all resident monitor staff and other staff as determined.
• Plans staff schedules and assignments—and ensures adequate facility coverage by making arrangements for temporary and on-call personnel.
• Ensures staff members are sufficiently trained and that there are qualified personnel to ensure the safety and security of the resident population and the community at all times.
• Guides and supports the development and implementation of a competency-based approach to staff training and professional development in alignment with Division-wide initiatives and priorities.
• Participates in screening, selection and hiring of prospective staff including but not limited to resume analysis, interviewing and checking references.
• Advises and supports the site Director in decisions regarding staff.
• Serves on an on-call basis, 24 hours a day, to work any shift in the event of scheduling difficulty, crisis or work stoppage.

What You’ll Bring

REQUIRED (Any Equivalent Combination of Knowledge, Skills, Abilities, Education, and Experience)

• Associate of Arts degree in appropriate field required.
• One year of progressive supervisory and management experience in the reentry and/or human services fields preferred.
• Must clear a criminal history background check and pass a pre-employment drug screening test.
• Valid driver’s license

Preferably you'll bring

• BA/BS degree preferred in human or social services or related field.
• Three years of acceptable supervisory and management experience in the reentry and/or human services fields preferred with specific experience in human services program operations—including adult residential reentry services.

EEO

Pioneer human services is an equal opportunity employer of minorities/women/individuals with disabilities/protected veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status. EEOC is the Law/EEO Policy Statement

Pioneer Human Services is a Drug-Free Company

Pioneer Human Services is a drug free company. This position has been deemed safety sensitive under RCW 49.44.240(3) and is subject to both pre-employment drug testing and drug testing during employment, to include testing for marijuana.