Director Of Practice Management Jobs (NOW HIRING)

About Us

Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.

Our Mission

Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues.

About the Role

The Director of Practice Analytics provides strategic and operational leadership for data-driven practice management and forecasting. This role ensures the effective use of clinical, operational, and financial data to support high-quality, sustainable care delivery.

The Director partners closely with clinical, operational, and finance leaders to translate complex data into actionable insights that improve access, optimize performance, and support informed decision-making across the organization.

Key Responsibilities:

Practice Analytics & Performance Management

• Lead the development and oversight of clinical, operational, and provider productivity dashboards
• Analyze key performance metrics, including access, utilization, visit volume, no-show rates, and continuity of care
• Identify trends, disparities, and opportunities to support quality improvement initiatives
• Ensure data integrity and consistency across systems, including EHR and reporting tools

Forecasting & Capacity Planning

• Develop short- and long-term forecasts for volume, staffing, revenue, and service demand
• Partner with leadership to support workforce planning and scheduling optimization
• Model operational impact of new programs, service expansions, and regulatory changes
• Translate forecasts into actionable recommendations for strategic and budget planning

Operational Decision Support

• Serve as a strategic data partner to clinical and operational leaders
• Provide timely analyses to support decision-making and improve workflows and patient flow
• Evaluate clinical initiatives and operational changes through data tracking and outcomes analysis
• Prepare data for internal leadership, Board reporting, and external stakeholders

Systems, Tools & Data Infrastructure

• Collaborate with IT/HIT teams to enhance analytics tools and dashboards
• Ensure reporting solutions are user-friendly and aligned with stakeholder needs
• Promote best practices in data governance, privacy, and HIPAA compliance

Leadership & Collaboration

• Supervise and mentor analytics staff, fostering an inclusive and collaborative team culture
• Build strong cross-functional partnerships across departments
• Support data literacy among non-technical stakeholders
• Participate in hiring, onboarding, and staff development processes
• Oversee performance management, provide feedback, and promote a positive work environment

Work Schedule

Callen-Lorde's main site in Chelsea is open Monday through Saturday. This is a full-time exempt position with regular business hours. Occasional evenings and on-call coverage are required.

Benefits

Salary will be accompanied by an excellent benefits package including an exceptional low-cost medical plan option for you and your family, dental insurance, vision insurance, no-cost life insurance, short- and long-term disability insurance, Flexible Spending Accounts, Tuition Assistance, Commuter Benefits, a generous paid time off plan, and a 403B retirement savings plan. Providers are also eligible to apply for NHSC’s loan forgiveness program.

Qualifications

• Master’s degree in Public Health, Health Administration, Health Informatics, Data Analytics, Business, or a closely related field.
• Clinical background with relevant advanced degree and/or licensure (e.g., MD, DO, NP, PA, RN, LCSW, or equivalent) preferred.
• 6+ years of progressive experience in healthcare analytics, practice management, or operational analytics with at least 5 years of supervisory, management, or related leadership experience.
• Demonstrated experience with healthcare data analysis, including clinical, operational, and financial datasets.
• Strong experience with EHR systems and practice management data; EPIC experience strongly preferred.
• Proven ability to develop forecasts, models, and scenarios to support operational and strategic planning.
• Advanced analytical skills, including proficiency with SQL, Excel, and at least one data visualization or analytics platform (e.g., Tableau, Power BI).
• Excellent written and verbal communication skills, with the ability to translate complex analyses into clear, actionable insights.
• Experience working in a Federally Qualified Health Center (FQHC) or community health setting, preferred.
• Familiarity with LGBTQ+ health, HIV care, and health equity–focused performance measurement, preferred.
• Experience partnering with finance teams on budgeting and revenue forecasting, preferred.
• Experience supervising or mentoring analytics staff, preferred.

Desired Characteristics

• Demonstrate effective communication and interpersonal skills to serve individuals from varied backgrounds, ensuring care is delivered in a manner that aligns with cultural and linguistic appropriateness requirements and organizational protocols.
• Commitment to continuous learning and professional development.
• Commitment to community-based healthcare, understanding its vital role in promoting health equity and improving population health outcomes.
• Commitment to the mission of Callen-Lorde.