ZipRecruiter

Log In

1

Director Of Member Relations Jobs (NOW HIRING)

Northern Quest

$120 - $170/hr

Team Member Relations & Engagement * Own the enterprise team member relations function -- conduct ... Partner with the Director of Human Resources Strategy & Development to connect acquisition and ...

Arcis Golf

General Manager and indirectly to the VP of Member Relations SUMMARY Markets club through direct client contact to maximize membership experience. Maintains ongoing relationships with members in ...

Heimat

Member Relations

Los Angeles, CA · On-site

$43K - $53K/yr

Member Relations plays an integral role in providing an elevated, seamless experience for HEIMAT ... Serve as first point of contact at check-in; creating a welcoming and elevated environment that ...

58EOS LLC

Club Member Relations Director

Chicago, IL · On-site

$120K - $150K/yr

This role is the human face of the Club's promise: hospitality and consistency at the most personal ... Own the member experience: arrivals, recognition, preferences, discretion, and retention. * Lead ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsDirector of Customer Service JobsDirector Of Member Relations Jobs

Director Of Member Relations information

See salary details

$39K

$100.9K

$173.5K

How much do director of member relations jobs pay per year?

As of Sep 5, 2026, the average yearly pay for director of member relations in the United States is $100,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $131,500.00 per year, depending on experience, location, and employer.

What does a director of member relations do?

A Director of Member Relations is responsible for overseeing and enhancing the relationship between an organization and its members. This role typically involves managing member services, developing engagement strategies, addressing member concerns, and ensuring member satisfaction. The director may also lead initiatives to attract new members and retain existing ones, coordinate events or programs, and analyze feedback to improve the overall member experience. Strong communication and organizational skills are essential for this position.

What are the key skills and qualifications needed to thrive as a director of member relations, and why are they important?

To thrive as a Director Of Member Relations, you need strong leadership abilities, strategic relationship management skills, and a background in business administration or communications. Familiarity with CRM software, membership management systems, and data analytics tools is typically required. Exceptional interpersonal skills, problem-solving capabilities, and a proactive approach to member engagement set top performers apart. These skills are crucial for building lasting member relationships, driving retention, and supporting organizational growth.

How does a director of member relations typically collaborate with other departments to enhance member engagement?

A Director of Member Relations frequently works cross-functionally with departments such as marketing, communications, and events to develop and execute strategies that increase member satisfaction and retention. This role often involves coordinating with these teams to gather member feedback, analyze engagement metrics, and tailor programs or communications to meet the evolving needs of the membership base. Successful Directors foster strong internal relationships, ensuring all departments are aligned in delivering a consistent and positive member experience.

What is the difference between Director Of Member Relations vs Member Services Manager?

AspectDirector Of Member RelationsMember Services Manager
Required CredentialsBachelor's degree; experience in member engagement or relationsBachelor's degree; customer service or client management experience
Work EnvironmentStrategic planning, leadership, cross-department collaborationOperational focus, team management, direct member interaction
Employer & Industry UsageNonprofits, associations, professional organizationsMembership organizations, clubs, associations
Common Search & Comparison IntentUnderstanding leadership roles in member engagementManaging day-to-day member interactions

The main difference is that the Director Of Member Relations focuses on strategic leadership, member engagement, and long-term relationship building, while the Member Services Manager handles daily member interactions and service delivery. Both roles require related skills and experience but differ in scope and responsibilities.

More about Director Of Member Relations jobs

What cities are hiring for Director Of Member Relations jobs?

Cities with the most Director Of Member Relations job openings:

Who are the top companies hiring for Director Of Member Relations jobs?

The top employers for Director Of Member Relations jobs are:

What states have the most Director Of Member Relations jobs?

States with the most job openings for Director Of Member Relations jobs include:

What job categories do people searching Director Of Member Relations jobs look for?

The top searched job categories for Director Of Member Relations jobs are:

Director Of Member Relations jobs near you
Infographic showing various Director Of Member Relations job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $100,880 per year, or $48.5 per hour.

Team Member Relations Representative - Bilingual

Portillo's

Oak Brook, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Portillo's rating

6.5

Company rating: 6.5 out of 10

Based on 127 frontline employees who took The Breakroom Quiz

11th of 107 rated fast food restaurants

Job description

Job Description:
POSITION SUMMARY
The Team Member Relations Representative - Bilingual plays a critical role in supporting team member relations across the organization by providing guidance, coaching, and support to both Team Members and Managers to foster a respectful, compliant, and productive work environment.
**This role requires fluency in both English and Spanish to effectively support our diverse workforce.
Serving as a liaison between Operations leadership, the People team, and Legal on team member relations matters, the Representative is responsible for reviewing and assessing concerns, determining whether matters require consultation or formal investigation, and overseeing internal investigations into Team Member complaints and disciplinary matters involving both Team Members and Managers. Working closely with Team Members and restaurant leadership, this role supports effective communication and consistent application of company policies, procedures, and legal requirements while working toward fair and equitable resolutions.
This is a hybrid position based at the Portillo's Restaurant Support Center in Oakbrook, Illinois with on-site presence required Monday through Thursday.
CORE RESPONSIBILITIES
Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences:
Family: Work together to make everyone feel at home, and we step up when someone needs help
  • Receive and review Team Member concerns through calls, emails, and reporting systems, completing Navex intake to determine whether matters require consultation or formal investigation
  • Provide guidance and coaching to Team Members and Managers when matters can be addressed through consultation, ensuring alignment with Company policies and procedures
  • Conduct fair and thorough investigations involving Team Members and Managers, documenting findings and recommendations clearly
  • Evaluate investigation findings and recommend resolutions that balance Team Member concerns, business needs, company policy, and legal compliance
  • Review investigation outcomes with Team Member Relations leadership to recommend and determine appropriate next steps
  • Obtain necessary documentation and supporting information, including reporting forms, witness statements, video, and electronic data
  • Ensure fair and consistent treatment of Team Members and leaders in all employment matters
  • Build strong working relationships with restaurant and field leadership to support consistent handling of team member relations matters
  • Conduct in-restaurant Team Member roundtables to gather feedback and support improvements to the workplace

Greatness: We're obsessed with being the best and work hard to continuously improve. Our greatness is rooted in Quality, Service, Attitude and Cleanliness
  • Maintain accurate documentation of consultations and investigations within the Navex system
  • Ensure concerns submitted through various channels are properly documented and categorized
  • Apply knowledge of Company policies and employment laws when addressing concerns and investigations
  • Support development and improvement of investigation and resolution processes and procedures
  • Deliver training or guidance as needed to improve understanding of Company policies and expectations
  • Partner with Legal as needed on investigations
  • Maintain strict confidentiality when handling sensitive information
  • Share roundtable feedback with Team Member Relations leadership and restaurant leadership to support follow-up actions

Energy: We move with urgency and passion, while maintaining attention to detail
  • Proactively direct any benefits, leave, or accommodation matters to the appropriate partners for resolution
  • Provide insightful feedback regarding additional training needs, guided by Team Member and Manager complaints identified through Navex activity and relevant data, fostering continuous improvement and skill enhancement
  • Support cross-functional projects that improve compliance and Team Member experience

Fun: We entertain our guests, we connect authentically, and we make each other smile.
  • Provide coaching and training to restaurant leaders to strengthen Team Member relations capabilities
  • Demonstrate flexibility by readily accepting additional duties as assigned, showcasing adaptability and a steadfast commitment to team and organizational objectives
  • Perform any other tasks assigned, contributing proactively to the team's success and organizational needs.
  • Other duties as assigned

ORGANIZATION RELATIONSHIPS
This position, reporting directly to the Director of People and Diversity, takes on a pivotal role leading consultations with General Managers/Market Managers as a direct business partner. The Team Member Relations Representative actively engages with executive and senior leadership, collaborating with various stakeholders, including other People leaders, Legal, Operations, Payroll, Accounting/Finance, Marketing, and Information Technology.
REQUIRED QUALIFICATIONS
Minimum Educational Level/Certifications
Bachelor's Degree in Business, Human Resources, or related field preferred
Minimum Work Experience, Qualifications, Knowledge, Skills, Abilities
  • Minimum three years of experience in employee relations or Human Resources
  • Bilingual fluency in English and Spanish required
  • Strong knowledge of multi-state employment laws and workplace investigation practices
  • Excellent verbal and written communication skills, with the ability to handle sensitive conversations effectively
  • Strong conflict resolution, coaching, and consulting skills
  • Demonstrated critical thinking and problem-solving ability in workplace situations
  • Ability to manage multiple investigations and priorities while meeting deadlines
  • Proficiency in Microsoft Office applications, including Word and Excel, with the ability to prepare reports and documentation
  • Ability to present information clearly to individuals and groups
  • Demonstrated ability to maintain confidentiality and exercise sound judgment

Travel Requirement
Travel required approximately 30% of the time, including occasional out-of-state travel
PREFERRED QUALIFICATIONS
Knowledge, Skills & Abilities
  • Experience presenting to small or mid-sized groups
  • Investigation Experience
  • Experience in facilitating training sessions and/or group discussions

Educational Level/Certifications
  • SHRM-CP, SHRM-SCP, PHR, or similar HR certification preferred
  • Association of Workplace Investigators (AWI) certification preferred

Work Experience and Qualification
  • Experience supporting multi-unit environments such as restaurant, retail, or hospitality operations
  • Experience supporting multi-state employers

Hot dog! The pay range for this role is $65,000 - $80,000 yearly. Your actual compensation will depend on experience, location, and/or additional skills you bring to the table.
This position is also served with:
  • Participation in a discretionary bonus program based on company and individual performance, among other ingredients

  • A monthly technology reimbursement

  • Quarterly Portillo's gift cards

  • A bun-believable benefits package that includes medical, dental, and vision insurance along with paid time off, life insurance, and our 401(k) plan with a company match

  • Learn more about our benefits here

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.

What Portillo's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply