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Director Of Member Relations Jobs (NOW HIRING)

Troon Golf

Member Relations Director

Flagstaff, AZ · On-site

... for a Member Relations Director ! We are seeking a driven individual who is eager to learn ... As part of Troon, you'll contribute to a global leader in golf and community management. The ...

Crossroads YMCA

Member Relations Director

Gary, IN · On-site

$21/hr

Apply today for Member Relations Director! About the Role This is a high-impact leadership role ... Lead the day-to-day operations of the Membership Department. * Recruit, onboard, train, coach, and ...

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How much do director of member relations jobs pay per year?

As of Sep 5, 2026, the average yearly pay for director of member relations in the United States is $100,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $131,500.00 per year, depending on experience, location, and employer.

What does a director of member relations do?

A Director of Member Relations is responsible for overseeing and enhancing the relationship between an organization and its members. This role typically involves managing member services, developing engagement strategies, addressing member concerns, and ensuring member satisfaction. The director may also lead initiatives to attract new members and retain existing ones, coordinate events or programs, and analyze feedback to improve the overall member experience. Strong communication and organizational skills are essential for this position.

What are the key skills and qualifications needed to thrive as a director of member relations, and why are they important?

To thrive as a Director Of Member Relations, you need strong leadership abilities, strategic relationship management skills, and a background in business administration or communications. Familiarity with CRM software, membership management systems, and data analytics tools is typically required. Exceptional interpersonal skills, problem-solving capabilities, and a proactive approach to member engagement set top performers apart. These skills are crucial for building lasting member relationships, driving retention, and supporting organizational growth.

How does a director of member relations typically collaborate with other departments to enhance member engagement?

A Director of Member Relations frequently works cross-functionally with departments such as marketing, communications, and events to develop and execute strategies that increase member satisfaction and retention. This role often involves coordinating with these teams to gather member feedback, analyze engagement metrics, and tailor programs or communications to meet the evolving needs of the membership base. Successful Directors foster strong internal relationships, ensuring all departments are aligned in delivering a consistent and positive member experience.

What is the difference between Director Of Member Relations vs Member Services Manager?

AspectDirector Of Member RelationsMember Services Manager
Required CredentialsBachelor's degree; experience in member engagement or relationsBachelor's degree; customer service or client management experience
Work EnvironmentStrategic planning, leadership, cross-department collaborationOperational focus, team management, direct member interaction
Employer & Industry UsageNonprofits, associations, professional organizationsMembership organizations, clubs, associations
Common Search & Comparison IntentUnderstanding leadership roles in member engagementManaging day-to-day member interactions

The main difference is that the Director Of Member Relations focuses on strategic leadership, member engagement, and long-term relationship building, while the Member Services Manager handles daily member interactions and service delivery. Both roles require related skills and experience but differ in scope and responsibilities.

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Director Of Member Relations jobs near you
Infographic showing various Director Of Member Relations job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $100,880 per year, or $48.5 per hour.

Member Relations Director

Troon Golf

Flagstaff, AZ • On-site

Full-time

Re-posted 22 hours ago

Troon rating

6.2

Company rating: 6.2 out of 10

Based on 123 frontline employees who took The Breakroom Quiz

18th of 29 rated golf clubs

Job description

Flagstaff Ranch Golf Club, located in Flagstaff, AZ, is pleased to announce an excellent career opportunity for a Member Relations Director! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you'll contribute to a global leader in golf and community management.
The Director of Membership and Communications serves as the Ambassador for the Club and ensures that all members and guests receive the highest level of service during his or her time at the Club. This position requires the ability to interact with members, guests, and fellow team members in a very positive, confident, and friendly manner.
Primary Role
Be the Club "Ambassador" to welcome members, prospects, and guests to the Club and community. Candidate should possess outstanding interpersonal skills, a polished and professional image as well as creative communication skills, initiative, integrity, and resourcefulness. This candidate must also enjoy working with both Staff and Club members.
This position requires excellent organizational and time management skills, along with the ability to coordinate details and prioritize work on a daily and weekly basis. An excellent memory for names and faces is essential. While this position reports directly to the General Manager, the individual also works in conjunction with the Membership and Marketing Committee. This is an in person on site position.
Essential Duties
  • Develop and execute marketing tactics and strategy that enhances the awareness of the Flagstaff Ranch brand and communicate the story and ongoing execution of the overall community membership marketing and sales plan, working collaboratively with onsite club management, Board and Committee, and the Troon corporate team.
  • Drives the content development and facilitates production of all membership-related materials, including but not limited to prospecting, sales, and member communications; website; social media channels; membership sales kit; and documents associated with onboarding.
  • Creates and executes digital marketing and advertising in accordance with the budgeted plan.
  • Conducts marketing activities as designated in the master marketing and sales plan, such as competitor analysis, new homeowner programming, community networking, Realtor relations, and presence/participation in member events.
  • Seamlessly integrates with the Membership Committee; Effectively reports, tracks and communicates results & data. Manages a Customer Relationship Management (CRM) system and Membership Prospect/Sales Report, and demonstrates this through an exceptional understanding of these tools and weekly delivery of statistics related to leads (quantity and source), prospect pipeline (sorted by rank), sales (paced by budget forecast) - as well as communicating feedback from prospects who decline to join, and results specific to marketing initiatives.
  • Lead and implement a sales journey that gracefully connects potential new members to Flagstaff Ranch using current member Ambassadors.
  • Oversees all membership paperwork related to sales/upgrades/downgrades and resignations:

Creates the incoming new member file and ensures the accurate completion of designated documentation in accordance with the bylaws.
Accountable for ongoing maintenance of all member files, accurately recording pertinent activity and paperwork.
Ensures that member files are stored in a secure location.
  • Leads the content, production/packaging, and delivery of thorough and accurate onboarding of every new member, ensuring that:

The entire process follows a structured plan
The materials are professionally presented
The orientation agenda includes key department leads
The member gains an understanding of every element of the club, how to use it, and who the individual department leads are.
  • Supportive team player who actively contributes in staff meetings, member events, and member event programming, and effectively communicates information that helps all associates increase their understanding of membership goals, changes to policies and procedures, activities/processes related to member activities, satisfaction, and retention.

Qualifications/Skills
  • Minimum of 3 years' experience working in private club or semi-private club sales and marketing. High-end hospitality experience in a sales role or similar may also be considered.
  • Bachelor's Degree or equivalent
  • Must be highly motivated, goal-driven, and a self-starter.
  • Must possess excellent written and verbal communication skills.
  • Must be highly organized, efficient, and detail-oriented.
  • Must have excellent interpersonal/relationship-building skills.
  • Ability to multitask in a high-volume, fast-paced environment
  • Must be physically able to stand, sit, stoop, bend, and lift up to 20 lbs.
  • Must be able to conduct walking tours of the property.
  • Ability to study, analyze, and interpret complex activities and/or information to improve new practices or develop new approaches.
  • Proficient in the use of a CRM tool, CMS, and website management.
  • Knowledge of Canva and social scheduling tools preferred.
  • Proficient in Microsoft Office (Excel, Outlook, PowerPoint, and Word).

About Troon
Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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About Troon Golf

Sourced by ZipRecruiter

Troon started as one facility in 1990 and has since grown to become the world's largest professional club management company. We offer careers around the world at all levels of golf operations, opportunities for professional development, growth opportunities and a comprehensive benefits package. Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. For more information about the Troon Experience, please visit

Industry

Fitness and sports centers, hospitality services and traveler accommodation

Company size

10,000+ Employees

Headquarters location

Scottsdale, AZ, US

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