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Director Of Hotel Operations Jobs in Rochester, NY

HRI Hospitality

Assistant Director of Sales

Hilton, NY · On-site

$75K - $115K/yr

Minimum of 5+ years' hotel sales experience required. * Experience in a similar size and quality ... Knowledge of all operational areas of the property * Ability to work as part of a team and train ...

ShiftHop LLC

Director of Operations

Rochester, NY · Remote

$85K - $135K/yr

As the Director of Operations, you will: * Work to implement staff training and compliance procedures, as required by JCAHO for Staffing Agencies * Implement scalable processes to support our ...

Oakfield Hospitality LLC

Hotel Manager

Batavia, NY

The Hotel Manager will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The Hotel Manager must possess excellent ...

Oakfield Hospitality LLC

Hotel Manager

Batavia, NY · On-site

The Hotel Manager will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The Hotel Manager must possess excellent ...

Monro

Director of Marketing Operations

Fairport, NY · On-site

$125K - $150K/yr

Support execution of marketing strategy into clear, actionable plans with defined deliverables, timelines, and ownership * Ensure alignment across marketing, merchandising, operations, finance and ...

Monro

Director of Marketing Operations

Rochester, NY · On-site

Support execution of marketing strategy into clear, actionable plans with defined deliverables, timelines, and ownership * Ensure alignment across marketing, merchandising, operations, finance and ...

SUNY Geneseo

Director of Facilities Operations

Geneseo, NY · On-site

$115K - $135K/yr

The Director of Facilities Operations provides strategic leadership and operational oversight for all campus maintenance, utilities, custodial, and grounds operations. Reporting to the Assistant Vice ...

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All JobsOf Hotel Operations JobsDirector Of Hotel Operations JobsDirector Of Hotel Operations Jobs in Rochester, NY

Director Of Hotel Operations information

See Rochester, NY salary details

$44.4K

$95.5K

$135.7K

How much do director of hotel operations jobs pay per year?

As of Aug 13, 2026, the average yearly pay for director of hotel operations in Rochester, NY is $95,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,500.00 and $115,400.00 per year, depending on experience, location, and employer.

What does a director of hotel operations do?

A Director of Hotel Operations oversees the daily functions and overall management of a hotel or hospitality property. They are responsible for maintaining high standards of guest satisfaction, managing staff, coordinating departments such as housekeeping, front desk, and food services, and ensuring profitability. This role also involves budgeting, implementing hotel policies, and working closely with other executives to achieve business goals. Strong leadership, communication, and problem-solving skills are essential for success in this position.

What are some common challenges faced by a director of hotel operations and how can they be addressed?

A Director of Hotel Operations often encounters challenges such as maintaining high service standards during peak occupancy, managing diverse teams, and ensuring profitability while controlling costs. Balancing guest satisfaction with operational efficiency requires strong leadership, effective communication, and a hands-on approach to problem-solving. Proactively addressing staff training, monitoring performance metrics, and fostering collaboration across departments can help overcome these challenges and drive the hotel's overall success.

What is the difference between Director Of Hotel Operations vs Hotel General Manager?

AspectDirector Of Hotel OperationsHotel General Manager
Primary FocusOversees multiple departments and strategic planningManages daily hotel operations and guest experience
ResponsibilitiesDevelops policies, manages budgets, and coordinates departmentsEnsures guest satisfaction, staff management, and operational efficiency
Required CredentialsHospitality management degree, experience in operationsHospitality degree, hotel management experience
Work EnvironmentCorporate offices and multiple hotel propertiesOn-site at the hotel

The main difference is that the Director Of Hotel Operations focuses on strategic oversight and departmental coordination across multiple properties or the entire hotel chain, while the Hotel General Manager handles daily operations and guest services at a specific hotel location. Both roles require hospitality experience and management skills, but their scope and responsibilities differ.

What are the key skills and qualifications needed to thrive as a director of hotel operations, and why are they important?

To thrive as a Director of Hotel Operations, you need extensive experience in hospitality management, strong business acumen, and typically a degree in hospitality or business administration. Familiarity with property management systems (PMS), revenue management software, and relevant certifications such as CHA (Certified Hotel Administrator) are commonly required. Exceptional leadership, problem-solving, and communication skills help in motivating teams and ensuring guest satisfaction. These skills and qualifications are crucial for optimizing operational efficiency, driving profitability, and maintaining high service standards in a competitive hotel environment.

What job categories do people searching Director Of Hotel Operations jobs in Rochester, NY look for?

The top searched job categories for Director Of Hotel Operations jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Director Of Hotel Operations jobs?

Cities near Rochester, NY with the most Director Of Hotel Operations job openings:

Director Of Hotel Operations jobs near you
Infographic showing various Director Of Hotel Operations job openings in Rochester, NY as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $95,457 per year, or $45.9 per hour.

Hotel General Manager

Indus Hospitality Group, Inc

Rochester, NY

Other

Re-posted 23 days ago

Job description

Summary

The Hotel General Manager is responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences, and maintaining high standards of service, cleanliness, and hospitality. This role involves managing daily operations, coordinating departments, supervising staff, optimizing financial performance, and ensuring compliance with company policies and industry regulations. The General Manager also plays a key role in budgeting, marketing, and strategic planning to drive profitability and maintain the hotel's reputation.


Essential Duties and Responsibilities

  • Direct, train and mentor associates and observe performance to ensure adherence to hotel policies and established operating procedures.
  • Ensure all Owner and brand directed initiatives, perspectives and programs are implemented, followed and supported.
  • Monitor customer service by speaking with guests, reviewing guest satisfaction surveys and observing associates.
  • Actively promote the hotel and company.
  • Assist with the development of sales strategies and action plans. 
  • Develop and maintain positive business relationships with all guests, vendors and other external partners.
  • Conduct regular physical property inspections to ensure all standards of excellence are being met.
  • Answer inquiries pertaining to hotel policies and services.
  • Understand, support and administer all state and local laws/codes in which the hotel is located that govern inn keeping and associate relations.
  • Develop and maintain hotel budget striving to meet and/or exceed all financial and budgetary goals.
  • Facilitate and maintain on-going communication and collaboration with all associates.
  • Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, processing hotel payroll and handling any accounting and purchasing functions.
  • Maintain up to date records and files.
  • Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
  • Ensure the cleanliness of all areas of the hotel.
  • Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies.


Qualifications                          

  • Three to five years related experience and/or training; Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience.
  • Physical Demands
  • The associate must be able to lift and/or move up to 25 pounds. 


Work Environment                          

While performing the duties of this Job, the associate is occasionally exposed to odors; chemicals; dust; and outside weather conditions. The noise level in the work environment is usually moderate. The associate works in an environment that is open to the general public.


Why Join Indus Hospitality Group?

At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority.

We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization.

Come grow with us at Indus Hospitality Group!