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Director Of Customer Service Jobs in Riverside, CA

Uline

Director of Operations

Ontario, CA

$300K - $375K/yr

Director of Operations Pay from $300,000 to $375,000 per year California Branch 4810 South Hellman ... Provide executive-level leadership across warehouse, customer service and sales operations, driving ...

Uline

Director of Operations

Ontario, CA

$300K - $375K/yr

Director of Operations Pay from $300,000 to $375,000 per year California Branch 4810 South Hellman ... Provide executive-level leadership across warehouse, customer service and sales operations, driving ...

ULINE

Director of Operations

Ontario, CA · On-site

$300K - $375K/yr

Director of Operations Pay from $300,000 to $375,000 per year California Branch 4810 South Hellman ... Provide executive-level leadership across warehouse, customer service and sales operations, driving ...

ULINE

Director of Operations

San Bernardino, CA · On-site

$300K - $375K/yr

Director of Operations Pay from $300,000 to $375,000 per year California Branch 4810 South Hellman ... Provide executive-level leadership across warehouse, customer service and sales operations, driving ...

ULINE

Director of Operations

Riverside, CA · On-site

$300K - $375K/yr

Director of Operations Pay from $300,000 to $375,000 per year California Branch 4810 South Hellman ... Provide executive-level leadership across warehouse, customer service and sales operations, driving ...

ULINE

Director of Operations

Anaheim, CA · On-site

$300K - $375K/yr

Director of Operations Pay from $300,000 to $375,000 per year California Branch 4810 South Hellman ... Provide executive-level leadership across warehouse, customer service and sales operations, driving ...

Acuity Eye Group

Director of Nursing

Santa Ana, CA · On-site

$130K - $160K/yr

The Director of Nursing will be responsible for ensuring that assigned Surgery Center(s) are ... Promotes customer service and hospitality and responds to and adequately resolves complaints or ...

Acuity Eye Group

Director of Nursing

Santa Ana, CA · On-site

$130K - $160K/yr

The Director of Nursing will be responsible for ensuring that assigned Surgery Center(s) are ... Promotes customer service and hospitality and responds to and adequately resolves complaints or ...

Acuity Eye Group

Director of Nursing

Santa Ana, CA · On-site

$130K - $160K/yr

The Director of Nursing will be responsible for ensuring that assigned Surgery Center(s) are ... Promotes customer service and hospitality and responds to and adequately resolves complaints or ...

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All JobsOf Customer Service JobsDirector Of Customer Service JobsDirector Of Customer Service Jobs in Riverside, CA

Director Of Customer Service information

See Riverside, CA salary details

$40.7K

$128.7K

$205K

How much do director of customer service jobs pay per year?

As of Aug 8, 2026, the average yearly pay for director of customer service in Riverside, CA is $128,675.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,100.00 and $153,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a director of customer service, and how can they be addressed?

As a Director of Customer Service, common challenges include managing high customer expectations, maintaining team motivation, and ensuring consistent service quality across all channels. Addressing these challenges often involves implementing robust training programs, fostering a culture of open communication, and leveraging customer feedback to drive continuous improvement. Strong collaboration with other departments, such as sales and product development, is also crucial for identifying and resolving issues proactively and aligning customer service goals with overall business objectives.

What are the key skills and qualifications needed to thrive as a director of customer service, and why are they important?

To thrive as a Director of Customer Service, you need extensive experience in customer service management, strategic planning, and a relevant degree such as business administration or communications. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and customer feedback systems is typically required. Strong leadership, problem-solving, and communication skills help drive team performance and foster positive customer relationships. These skills and qualities are essential to deliver exceptional service, achieve organizational goals, and ensure customer satisfaction at scale.

What is the difference between Director Of Customer Service vs Customer Service Manager?

AspectDirector Of Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service department, develops strategies, sets policiesManages daily customer service operations, supervises staff, handles escalations
Required CredentialsBachelor's degree, leadership experience, customer service backgroundBachelor's degree, customer service experience, team management skills
Work EnvironmentSenior leadership setting, strategic planningOperational environment, team supervision
Industry UsageCommon in larger organizations, corporate settingsWidely used across industries, especially in retail, hospitality, and tech

The main difference between a Director Of Customer Service and a Customer Service Manager lies in scope and strategic focus. The director oversees the entire department and sets long-term goals, while the manager handles daily operations and team supervision. Both roles require customer service experience and leadership skills, but the director's role is more strategic and senior.

What does a director of customer service do?

A director of customer service works to support company goals by building strong, lasting relationships with customers and employees. Customer service is important in many aspects of a business, from operations to strategy and planning to sales, so the director of customer service has a vital role in the success of their company. In this role, you may be in charge of a specific department or team, or you may have responsibilities throughout the company. In either case, your job duties entail helping to build a relationship with a customer to keep them coming back.

What does a director of customer service do?

A Director of Customer Service oversees a company's customer service operations to ensure customer satisfaction and loyalty. They develop and implement strategies, policies, and procedures to improve service quality and efficiency. This role often involves managing a team, analyzing customer feedback, and collaborating with other departments to address customer concerns. The Director also sets performance goals, monitors key metrics, and works to resolve complex issues that escalate beyond frontline staff.
More about Director Of Customer Service jobs
What are popular job titles related to Director Of Customer Service jobs in Riverside, CA? For Director Of Customer Service jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Director Of Customer Service jobs in Riverside, CA look for? The top searched job categories for Director Of Customer Service jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Director Of Customer Service jobs? Cities near Riverside, CA with the most Director Of Customer Service job openings:
Director Of Customer Service jobs near you
Infographic showing various Director Of Customer Service job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $128,675 per year, or $61.9 per hour.

Director of Operations

Uline

Ontario, CA

$300K - $375K/yr

Full-time

Medical, Retirement, PTO

Re-posted 21 days ago

Uline rating

8.2

Company rating: 8.2 out of 10

Uline

Based on 113 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Retail wholesalers average

Based on 12,897 frontline employees who took The Breakroom Quiz

The best things about working at Uline

  • 100%

    100% say they get paid time off

    say they get paid time off

  • 98%

    98% say their health insurance is affordable

    say their health insurance is affordable

  • 81%

    81% say they get enough training

    say they get enough training

Featured by Uline, based on 113 Breakroom Quiz responses from their frontline employees

Job description

Director of Operations

Pay from $300,000 to $375,000 per year

California Branch

4810 South Hellman Avenue, Ontario, CA 91762

Are you a leader with a track record of building high-performing teams and driving operational excellence? Uline is seeking a Director of Operations to lead our Ontario, CA campus, overseeing a team of 700+ employees across multiple teams.

As leader of one of our largest facilities at 2 million square feet, you will shape strategy, optimize performance and ensure legendary customer service across operations. Join North America’s leading distributor of shipping, industrial and packaging materials and drive our continued growth!

Position Responsibilities

  • Provide executive-level leadership across warehouse, customer service and sales operations, driving results and upholding company standards.

  • Build, develop and lead a team of 700+ employees, including senior leaders, with a focus on performance, accountability and long-term talent development.

  • Drive operational excellence, using data and reporting to identify improvement opportunities and maintain best-in-class service levels.

  • Establish clear goals and expectations across all levels, reinforcing Uline’s high standards and customer-first culture.

  • Lead operational audits, performance reviews and continuous improvement efforts across functions.

  • Partner with corporate leaders to align strategy with overall business objectives.

Minimum Requirements

  • Bachelor's degree. MBA preferred.

  • 15+ years of experience leading large employee teams (500+) across multiple functional disciplines.

  • Proven ability to recruit, develop and retain high-performing leaders.

  • Strong background in operational leadership, performance management and data-driven decision making in a fast-paced, high-performance environment.

  • Experience in B2B or e-commerce environments is a plus.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Best-in-class, clean, modern facilities.

  • First-class fitness center and nearby walking path.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-CN1

#LI-CA001

(#IN-CAOF)

#ZR-CAOFC

Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore Uline.jobs to learn more!

Working at Uline

Perks for frontline workers

From Uline, via Breakroom

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Fitness center and walking trails at select locations.

  • In-house speakers, workshops and seminars.

What to expect from working at Uline

From Uline

About Uline, in their own words

From Uline

Uline, a family-owned business headquartered in Kenosha County, Wisconsin, is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America.

What Uline employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Uline logo

About Uline

Sourced by ZipRecruiter

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Industry

Paper product wholesalers, trucking and wholesale

Company size

5,001 - 10,000 Employees

Headquarters location

Pleasant Prairie, WI, US

Social media

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