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Director Of Customer Service Jobs in Riverside, CA

SmartStop Self Storage

Director of Accounting

Mission Viejo, CA · On-site

$140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Customer Service Award (2021, 2023 and 2024), earning the Reputation 800 Award (2022-2023), and ... Director of Accounting Job Summary Reporting to the Controller, the Director of Accounting is ...

KDC Construction

Director of Construction

Corona, CA · On-site

$180 - $250/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

## Director of ConstructionApplylocations: Corona, CAtime type: Full timeposted on: Posted 4 Days ... Striving to be the leader in construction and facilities services by exceeding customer ...

TelemetryX

Director of Engineering

Irvine, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... asset management services. TelemetryX centralizes fleet intelligence to transformdata into ... Support customer deployments by assisting with technical troubleshooting and root-cause analysis of ...

TelemetryX

Director of Engineering

Irvine, CA · On-site

$225K - $255K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... services. TelemetryX centralizes fleet intelligence to transform data into operational power ... Support customer deployments by assisting with technical troubleshooting and root-cause analysis of ...

Inland Mechanical Services Inc

Director of Operations

Corona, CA · On-site

$115K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

POSITION SUMMARY As a Director of Operations you will oversee and optimize the day-to-day ... Oversee customer service processes, driving high levels of client satisfaction and retention. KEY ...

Inland Mechanical Services Inc

Director of Operations

Corona, CA · On-site

$120 - $160/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

POSITION SUMMARY As a Director of Operations you will oversee and optimize the day-to-day ... Oversee customer service processes, driving high levels of client satisfaction and retention. * KEY ...

Meruelo Group

Director of Planning

Riverside, CA · On-site

$160K - $180K/yr

Modernize operations, expand services, and drive revenue in design-build and EPC, building on 65 ... telecom customer programs - including distribution substation planning, new circuit planning ...

Herman Weissker, Inc.

Director of Planning

Riverside, CA · On-site

$160K - $180K/yr

Modernize operations, expand services, and drive revenue in design-build and EPC, building on 65 ... telecom customer programs - including distribution substation planning, new circuit planning ...

Brio Water Technology

Director of Purchasing

City Of Industry, CA · On-site

$140K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customer satisfaction, and enhanced functionality. About the role The Director of Purchasing is a ... Negotiate and administer contracts, pricing agreements, and master service agreements with key ...

KDC Construction

Director of Construction

Corona, CA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Director of Construction leads the Construction Teams by oversight in all phases of the ... Striving to be the leader in construction and facilities services by exceeding customer ...

company1059

Director of Preconstruction

Irvine, CA · On-site

The Director of Preconstruction Services will be an important and strategic partner with the Directors of Project Planning and Project Executives. Requirements * Normally requires a 4-year degree in ...

View Behavioral Health LLC

Director of Nursing

Colton, CA · On-site

$120 - $180/hr

As we expand, the campus will include adult services, supporting a full continuum of care for the communities we serve. Director of Nursing (DON)Department: View Behavioral Health Child & Adolescent ...

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Showing results 41-60

All JobsOf Customer Service JobsDirector Of Customer Service JobsDirector Of Customer Service Jobs in Riverside, CA

Director Of Customer Service information

See Riverside, CA salary details

$40.7K

$128.7K

$205K

How much do director of customer service jobs pay per year?

As of Aug 13, 2026, the average yearly pay for director of customer service in Riverside, CA is $128,675.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,100.00 and $153,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a director of customer service, and how can they be addressed?

As a Director of Customer Service, common challenges include managing high customer expectations, maintaining team motivation, and ensuring consistent service quality across all channels. Addressing these challenges often involves implementing robust training programs, fostering a culture of open communication, and leveraging customer feedback to drive continuous improvement. Strong collaboration with other departments, such as sales and product development, is also crucial for identifying and resolving issues proactively and aligning customer service goals with overall business objectives.

What are the key skills and qualifications needed to thrive as a director of customer service, and why are they important?

To thrive as a Director of Customer Service, you need extensive experience in customer service management, strategic planning, and a relevant degree such as business administration or communications. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and customer feedback systems is typically required. Strong leadership, problem-solving, and communication skills help drive team performance and foster positive customer relationships. These skills and qualities are essential to deliver exceptional service, achieve organizational goals, and ensure customer satisfaction at scale.

What is the difference between Director Of Customer Service vs Customer Service Manager?

AspectDirector Of Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service department, develops strategies, sets policiesManages daily customer service operations, supervises staff, handles escalations
Required CredentialsBachelor's degree, leadership experience, customer service backgroundBachelor's degree, customer service experience, team management skills
Work EnvironmentSenior leadership setting, strategic planningOperational environment, team supervision
Industry UsageCommon in larger organizations, corporate settingsWidely used across industries, especially in retail, hospitality, and tech

The main difference between a Director Of Customer Service and a Customer Service Manager lies in scope and strategic focus. The director oversees the entire department and sets long-term goals, while the manager handles daily operations and team supervision. Both roles require customer service experience and leadership skills, but the director's role is more strategic and senior.

What does a director of customer service do?

A director of customer service works to support company goals by building strong, lasting relationships with customers and employees. Customer service is important in many aspects of a business, from operations to strategy and planning to sales, so the director of customer service has a vital role in the success of their company. In this role, you may be in charge of a specific department or team, or you may have responsibilities throughout the company. In either case, your job duties entail helping to build a relationship with a customer to keep them coming back.

What does a director of customer service do?

A Director of Customer Service oversees a company's customer service operations to ensure customer satisfaction and loyalty. They develop and implement strategies, policies, and procedures to improve service quality and efficiency. This role often involves managing a team, analyzing customer feedback, and collaborating with other departments to address customer concerns. The Director also sets performance goals, monitors key metrics, and works to resolve complex issues that escalate beyond frontline staff.
More about Director Of Customer Service jobs

What are popular job titles related to Director Of Customer Service jobs in Riverside, CA?

For Director Of Customer Service jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Director Of Customer Service jobs in Riverside, CA look for?

The top searched job categories for Director Of Customer Service jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Director Of Customer Service jobs?

Cities near Riverside, CA with the most Director Of Customer Service job openings:

Director Of Customer Service jobs near you
Infographic showing various Director Of Customer Service job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $128,675 per year, or $61.9 per hour.

Director of Accounting

SmartStop Self Storage

Trabuco Canyon, CA

$140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Think Outside the Box!

Join a Company That’s Changing the Game!
At SmartStop® Self Storage, we believe in embracing change, driving innovation, and elevating every team member’s journey.

About SmartStop Self Storage

SmartStop® Self Storage (NYSE: SMA) is one of the largest self-storage operators in North America and a publicly traded real estate investment trust. Headquartered in Ladera Ranch, California, SmartStop owns or manages more than 460 self-storage properties across 35 U.S. states, Washington, D.C., and Canada, comprising over 270,000 units and more than 35 million rentable square feet.

Our fully integrated team of more than 1,000 self-storage professionals is dedicated to delivering an exceptional customer experience and driving long-term value for our customers, investors, and communities.

SmartStop’s commitment to service excellence and workplace culture has been recognized with multiple industry honors, including being named to Newsweek’s Best Customer Service Award (2021, 2023 and 2024), earning the Reputation 800 Award (2022-2023), and being recognized as a Top Workplace in Orange County (2022-2024), an award based entirely on employee feedback regarding our culture, leadership, and values.

We’re growing fast — and we want you to grow with us.

Salary: starting at $140,000 depending on experience + annual discretionary bonus

*The above represents the expected starting salary for this position. Ultimately, in determining your pay, we will consider your experience and other job-related factors.

Location: 100% on-site at our Ladera Ranch, CA headquarters.

Director of Accounting Job Summary

Reporting to the Controller, the Director of Accounting is responsible for overseeing all accounting operations, financial reporting, and internal controls across the real estate portfolio.

Essential Job Functions and Responsibilities

  • Leads, mentors, and develops accounting professionals, fostering a culture of accountability and growth
  • Optimizes and maintains accounting systems and software
  • Identifies and implements process improvements to increase efficiency and scalability
  • Oversees the month-end, quarter-end, and year-end close processes to ensure timely and accurate financial statements
  • Prepares and reviews consolidated financial reports across multiple self-storage properties and entities
  • Maintains compliance with GAAP and applicable real estate accounting standards
  • Manages and reviews balance sheet reconciliations, journal entries, and intercompany transactions
  • Monitors tenant billing, collections, and delinquency processes
  • Reviews and approves vendor payments, property-level expenses, and capital expenditures
  • Assists with the budgeting process in collaboration with Operations, Acquisitions, and Property Management teams
  • Assists with variance analyses, and KPI reporting for portfolio performance
  • Designs, implements, and monitors internal controls to safeguard company assets and ensure financial integrity
  • Performs other related duties as assigned.

Qualifications Needed

  • Bachelor's degree in accounting, finance, or related field required
  • 5+ years of progressive accounting experience, with at least 2 years in a leadership role
  • Experience in real estate/REIT, self-storage, or property management accounting strongly preferred
  • Proficiency in property management or accounting software
  • Advanced Excel skills; ability to build and maintain complex financial models
  • In-depth knowledge of accounting principles and standards, corporate taxation, internal controls and cash management
  • Exceptional math and analytical skills
  • Excellent communication skills, with the ability to discuss accounting concepts to all levels within the organization
  • Attentiveness to details
  • Excellent leadership skills
  • Ability to manage multiple priorities in a fast-paced environment
  • High level of integrity and professional ethics

Benefits

  • Competitive Salary
  • Health insurance including medical, dental and vision
  • Life and Disability Insurances
  • Paid Time Off
  • Generous Holiday Schedule
  • 401(k) matching with no waiting period
  • Employee assistance program
  • Referral program
  • Great growth potential

Diversity

SmartStop® Self Storage, is committed to diversity, equity and inclusion. We believe in fostering an environment of inclusion and seek contributors from all backgrounds to join our dynamic team.

Lead Together!

Apply