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Director Of Customer Relations Jobs in Indiana (NOW HIRING)

YMCA

Director Of Community Relations

Crown Point, IN · On-site

$60K/yr

Become Director of Community Relations-build local partnerships and help employees experience wellness, connection, and belonging every day! Salary starts $60,000 per year based on experience ...

Tmhcc

Customer Relations Representative

Carmel, IN · Hybrid

$20/hr

At WorldTrips, a proud member of the Tokio Marine HCC group of companies, we believe in more than ... As the Customer Relations Representative , you will act as the first point of contact for all ...

Franklin Electric

Customer Relations Associate

Greenwood, IN · On-site

$38K - $47.40K/yr

Jon Ellis Description Join Our Team as a Customer Relations Associate at Franklin Water Treatment, a Division of Franklin Electric At Franklin Water Treatment, we pride ourselves on delivering ...

Cabela's

Customer Relations Associate

Noblesville, IN

$37.60K - $47K/yr

Customer Relations Associate The Customer Relations Associate performs various Customer Service ... Remains aware of advertised sales. * Keeps work area clean, neat and well stocked with supplies.

Bass Pro Shops

Customer Relations Associate

Noblesville, IN

$37.60K - $47K/yr

The Customer Relations Associate performs various Customer Service activities, to include greeting ... Remains aware of advertised sales. * Keeps work area clean, neat and well stocked with supplies.

Bass Pro Shops

Customer Relations Associate

Noblesville, IN · On-site

$37.60K - $47K/yr

The Customer Relations Associate performs various Customer Service activities, to include greeting ... Remains aware of advertised sales. * Keeps work area clean, neat and well stocked with supplies.

Bass Pro Shops

Customer Relations Associate

Noblesville, IN

$37.60K - $47K/yr

The Customer Relations Associate performs various Customer Service activities, to include greeting ... Remains aware of advertised sales. * Keeps work area clean, neat and well stocked with supplies.

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Director Of Customer Relations information

See Indiana salary details

$37.1K

$98.9K

$164.6K

How much do director of customer relations jobs pay per year?

As of May 28, 2026, the average yearly pay for director of customer relations in Indiana is $98,886.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,400.00 and $122,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director Of Customer Relations, and why are they important?

To thrive as a Director Of Customer Relations, you need expertise in customer service management, conflict resolution, and a solid background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, data analytics tools, and customer feedback systems is typically required. Exceptional leadership, emotional intelligence, and strategic communication are crucial soft skills for motivating teams and building lasting client relationships. These abilities drive customer satisfaction, foster loyalty, and contribute directly to the company's reputation and growth.

How does a Director of Customer Relations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Relations often works closely with teams such as Sales, Marketing, Product Development, and Customer Support to ensure a seamless customer journey. This role involves gathering feedback from customers and sharing insights with relevant departments to drive product improvements and service enhancements. Regular cross-functional meetings and strategic planning sessions are common, as the director advocates for the customer's perspective and works to align organizational goals. Effective collaboration is essential for identifying pain points and implementing solutions that improve overall satisfaction.

What does a Director of Customer Relations do?

A Director of Customer Relations is responsible for overseeing and improving the relationships between an organization and its customers. They develop strategies to enhance customer satisfaction, address complaints, and ensure that customer service teams provide high-quality support. Additionally, they analyze customer feedback to implement process improvements and work closely with other departments to align customer experience initiatives with company goals. Their leadership ensures that the organization builds loyalty and maintains a positive reputation.

What is the difference between Director Of Customer Relations vs Customer Service Manager?

AspectDirector Of Customer RelationsCustomer Service Manager
ResponsibilitiesOversees overall customer relationship strategies, develops policies, manages teams across multiple departmentsManages daily customer service operations, handles customer complaints, supervises customer service staff
Required CredentialsBachelor’s degree, experience in customer relations, leadership skillsBachelor’s degree, experience in customer service, communication skills
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsFrontline customer interactions, team supervision, operational tasks

The main difference is that the Director Of Customer Relations focuses on strategic management and long-term relationship building, while the Customer Service Manager handles daily operations and customer interactions. Both roles require strong communication skills and relevant experience, but the director position involves higher-level planning and leadership responsibilities.

What are popular job titles related to Director Of Customer Relations jobs in Indiana? For Director Of Customer Relations jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Director Of Customer Relations jobs in Indiana look for? The top searched job categories for Director Of Customer Relations jobs in Indiana are:
What cities in Indiana are hiring for Director Of Customer Relations jobs? Cities in Indiana with the most Director Of Customer Relations job openings:
Director Of Customer Relations jobs near you
Infographic showing various Director Of Customer Relations job openings in Indiana as of May 2026, with employment types broken down into 6% Locum Tenens, 18% As Needed, 46% Full Time, 12% Part Time, 12% Temporary, and 6% Nights. Highlights an 50% Physical, and 50% Remote job distribution, with an average salary of $98,886 per year, or $47.5 per hour.
Customer Relations Representative

Customer Relations Representative

Tokio Marine HCC

Carmel, IN • Hybrid

$20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

Customer Relations Representative

At WorldTrips, a proud member of the Tokio Marine HCC group of companies, we believe in more than just business—we believe in empowering our people. As a global leader in specialty travel medical and trip protection insurance, we are passionate about preparing travelers for the unpredictable while fostering a work environment where bold ideas and transformative solutions are valued at every level. Our mission, "To Be a Good Company," reflects our commitment to people and community, recognizing the importance of giving back and driving positive change.

We are proud to be named as a Top Workplace Winner for the past three years by IndyStar! Our newly renovated office, located in Carmel, IN, is only steps away from the Carmel City Center for shopping, dining, and entertainment. This is a hybrid position (3 days in office) with a 9:00AM – 5:30PM daily work shift.

We offer a competitive salary and benefits package including:

  • $20/Hour Starting Pay
  • Free snacks and beverages
  • No Weekends
  • Full benefits (Medical, Dental, Vision, 401k)
  • Casual dress environment
  • Company-paid holidays plus 20 PTO days

The Adventure Ahead:

As the Customer Relations Representative, you will act as the first point of contact for all customer inquiries by effectively interpreting and discussing benefits, reviewing claims, and resolving service and product concerns or questions while providing extraordinary service to travel and medical insurance customers in various countries.

  • Resolves incoming call and email inquiries for provider referrals, claim filing, claims status information, verification of benefits/eligibility, and pre-notification
  • Fulfill requests for claim forms and applications for clients
  • Resolve product or service problems by identifying areas of concern and expediting correction or adjustment and following up to ensure resolution when needed

Skills and Experience Needed:

  • High School degree/GED
  • Two years of Customer Service Experience
  • Strong verbal and written communication skills
  • Dependable

WorldTrips is an equal opportunity employer. Join a team where your success is our priority.

Apply