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Director Of Customer Development Jobs in Colorado

CloudShare

Director of Customer Success

Denver, CO · On-site

$140K - $150K/yr

... development, and retention through realistic software experiences. Trusted by hundreds of ... We are looking for an experienced Director of Customer Success to lead and scale our global ...

Checkr

Director of Customer Success

Denver, CO

About the team/role As a Director of Checkr's Strategic Customer Success team, you will lead a team of 5 experienced Customer Success Managers who are assigned to Checkr's largest and most complex ...

Checkr

Director of Customer Success

Denver, CO · On-site

$233K - $274K/yr

About the team/role As a Director of Checkr's Strategic Customer Success team, you will lead a team ... Learning and development allowance * Competitive cash and equity compensation, and opportunity for ...

CloudShare

Director of Customer Success

Denver, CO · On-site

$140K - $150K/yr

... development, and retention through realistic software experiences. Trusted by hundreds of ... We are looking for an experienced Director of Customer Success to lead and scale our global ...

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All JobsOf Customer Development JobsDirector Of Customer Development JobsDirector Of Customer Development Jobs in Colorado

Director Of Customer Development information

See Colorado salary details

$45.2K

$86.9K

$170.3K

How much do director of customer development jobs pay per year?

As of Sep 1, 2026, the average yearly pay for director of customer development in Colorado is $86,853.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $102,500.00 per year, depending on experience, location, and employer.

What does a director of customer development do?

A Director of Customer Development is responsible for building and nurturing relationships with key clients to drive business growth. They identify opportunities to expand partnerships, lead customer engagement strategies, and ensure customer satisfaction. This role often involves collaborating with sales, marketing, and product teams to align solutions with client needs, as well as analyzing market trends to inform business decisions. Ultimately, they aim to maximize long-term revenue and customer loyalty for the company.

How does a director of customer development typically collaborate with sales and marketing teams to drive customer growth?

A Director of Customer Development works closely with both sales and marketing teams to align strategies that attract, retain, and expand the customer base. This often involves facilitating regular cross-functional meetings, sharing customer insights, and co-developing targeted campaigns. The role requires balancing strategic vision with hands-on leadership, ensuring that both teams are coordinated in messaging and approach. Effective collaboration leads to stronger customer relationships, increased revenue opportunities, and a unified approach to meeting organizational goals.

What are the key skills and qualifications needed to thrive as a director of customer development, and why are they important?

To thrive as a Director Of Customer Development, you need expertise in sales strategy, account management, and business development, often supported by a bachelor’s or master’s degree in business or related fields. Familiarity with CRM platforms like Salesforce, sales analytics tools, and project management systems is typically required. Exceptional leadership, negotiation, and interpersonal communication skills help foster client relationships and drive team performance. These skills are crucial for identifying growth opportunities, maintaining customer satisfaction, and achieving organizational revenue targets.

What is the difference between Director Of Customer Development vs Customer Success Manager?

AspectDirector Of Customer DevelopmentCustomer Success Manager
Primary FocusStrategic growth and expansion of customer accountsEnsuring customer satisfaction and retention
ResponsibilitiesDeveloping customer strategies, managing large accounts, leading teamsOnboarding, support, and ongoing relationship management
Work EnvironmentLeadership roles, cross-department collaborationCustomer-facing, support-oriented
Required CredentialsBachelor’s degree, experience in sales, account managementBachelor’s degree, experience in customer service or support

The main difference is that the Director Of Customer Development focuses on strategic growth and expanding customer relationships, while a Customer Success Manager concentrates on maintaining customer satisfaction and retention. Both roles require strong communication skills and industry knowledge, but their goals and daily tasks differ significantly.

What are popular job titles related to Director Of Customer Development jobs in Colorado?

For Director Of Customer Development jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Director Of Customer Development jobs in Colorado look for?

The top searched job categories for Director Of Customer Development jobs in Colorado are:

What cities in Colorado are hiring for Director Of Customer Development jobs?

Cities in Colorado with the most Director Of Customer Development job openings:

Director Of Customer Development jobs near you

Director of Customer Success

Denver, CO • On-site

CloudShare
Software Development • 51 - 200 employees
Learn more about CloudShareexternal

$140K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

CloudShare is a fast-growing, AI-first SaaS company delivering virtual hands-on labs that help organizations drive customer acquisition, product adoption, skill development, and retention through realistic software experiences.
Trusted by hundreds of enterprise organizations, CloudShare enables customers to create, deliver, manage, integrate, and measure secure and scalable software experiences across technical training, product demonstrations, proofs of concept, onboarding, enablement, certifications, and customer and partner education.
We are looking for an experienced Director of Customer Success to lead and scale our global Customer Success organization across an enterprise B2B SaaS customer base.
Reporting directly to the CEO, this leader will be responsible for driving customer adoption, measurable business outcomes, retention, renewals, expansion, customer satisfaction, and long-term success. You will build strong executive relationships, identify opportunities to expand CloudShare's use across teams and use cases, and create a scalable Customer Success operating model.
The ideal candidate is a strategic, hands-on customer leader who can operate effectively at both the executive and operational levels. You understand how to translate technology capabilities into business outcomes and can build trusted relationships across technical, business, learning, enablement, and executive stakeholders.
Responsibilities
  • Own and execute the Customer Success strategy and operating model across onboarding, adoption, customer health, renewals, retention, expansion, and advocacy.
  • Lead, mentor, and develop a high-performing Customer Success team, creating a culture of accountability, customer obsession, collaboration, and continuous improvement.
  • Establish clear customer objectives, success plans, adoption strategies, and measurable outcomes that demonstrate the business value of CloudShare.
  • Drive Net Revenue Retention (NRR), Gross Revenue Retention (GRR), product adoption, customer satisfaction, time to value, and overall customer health.
  • Build scalable Customer Success processes, playbooks, and operational rhythms across onboarding, implementation, business reviews, adoption, renewals, and executive engagement.
  • Develop customer segmentation, coverage models, health scoring, and proactive engagement strategies to identify adoption risks and address potential churn or renewal concerns.
  • Partner with Sales to support renewals and identify opportunities to expand CloudShare across customer teams, audiences, and use cases.
  • Build trusted relationships with senior customer stakeholders and serve as an executive sponsor for strategic enterprise customers.
  • Partner closely with Sales, Product, Professional Services, Marketing, Support, and Engineering to deliver a seamless customer experience and translate customer insights into actionable internal priorities.
  • Establish Customer Success KPIs, forecasting, and operational planning processes, providing executive leadership with clear visibility into customer health, trends, risks, opportunities, and team capacity.
  • Use technology, automation, AI, and data to scale Customer Success and support continued company growth.
  • Develop a systematic customer advocacy program, identifying customers for references, speaking opportunities, case studies, and other proof points that demonstrate CloudShare's value.
Requirements
  • 6+ years of leadership experience in Customer Success, Customer Experience, Account Management, or related customer-facing SaaS leadership roles.
  • Proven experience scaling high-growth SaaS companies, ideally from $10M-$50M ARR and beyond.
  • Strong track record improving customer retention, adoption, expansion, and overall customer health.
  • Deep understanding of SaaS business models, recurring revenue, customer lifecycle management, and success metrics.
  • Experience working with enterprise customers and executive stakeholders.
  • Strong analytical and operational mindset with the ability to use data to drive decisions.
  • Excellent leadership, coaching, communication, and cross-functional collaboration skills.
  • Hands-on leader who enjoys building processes while remaining close to customers and the business.
  • Experience working closely with executive leadership and influencing company strategy through customer insights.
Nice to have
  • Experience in customer education, learning technologies, virtual labs, cybersecurity, developer platforms, or technical enablement environments.
  • Experience working with enterprise customers and customer success-driven SaaS organizations.

Benefits
We offer a competitive compensation package including:
  • Medical, Dental, Vision benefits
  • 401K
  • Flexible PTO
  • 12 Paid Holidays
  • Hybrid work (3 days in office) with modern downtown Denver location
  • Free Parking
  • Onsite Gym

Compensation Range: $140k-$150k annual base salary + 10% bonus
Please note that CloudShare considers various factors in determining pay, including, but not limited to geographic location, qualifications, licensures, certifications, experience, and other skills relevant to the needs of the business.
• Comprehensive and market-competitive benefits.
• Complimentary onsite parking in downtown Denver
• Collaborative team atmosphere that values the contributions of all employees
CloudShare is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sex, marital or familial status, status as a protected veteran, or any other characteristic protected by law.

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