Director Of Creative Services Jobs in Riverside, CA

Description

• Lead the design, development, and continuous improvement of processes to track warranty claims and related KPIs
• Designs strategies to minimize the overall cost of warranty claims
• Leads the deployment of upstream warranty requirements into downstream contracts
• Provide management expertise and insight to accurately mitigate risks associated with warran- ties
• Handles or oversees and provides support to manage warranty claims, from initiation to close- out
• Interprets contract language to understand Contractors and Vendors responsibilities related to equipment and workmanship
• Obtain thorough understanding and maintaining of QCELLS USA EPC warranty obligations to each customer and developing a collaborative relationship
• Ability to find creative solutions to complex problems 
• Reviews and analyzes contract records to advice technical and Commercial SMEs to determine legitimacy of claims
• Coordinates clarifications and closure with contractors and OEMs on warranty related queries, in timely manner
• Supports integration of Company systems to track, monitor and control costs of warranty claims
• Oversees the warranty claims reporting by creating and maintaining a database of all claims
• Prepares dashboard reports and recommendations for progressing warranty claims along with KPIs and advises team on data-driven decision making
• Ensures accurate utilization of approved systems for document control and updates of war- ranty claims and repairs
• Leads the communications with owner, projects, and HQ for identifying, monitoring, and re- solving warranty claims
• Interfaces with legal counsels as appropriate
• Supports continuous improvement initiatives
• Create cost of claim closure financial estimates; risk and opportunity management 
• Negotiate, draft and execute end of warranty settlements 
• See through the execution of any QCELLS USA EPC warranty obligations alongside team members
• Performs additional assignments as required, for EHSQ support.  
• Regular attendance, in accordance with company's attendance policy and supervisory assignment, is an essential job duty requirement for this position  

• Bachelor’s Degree from an accredited university and 10+ years of experience or 15+ years of experience managing claims or utility-scale solar/renewable energy
• Contract management experience 
• Prior experience in the contract negotiation, project management, engineering, warranty management, solar industry experience 
• Proficiency in the Procore Construction Management Software, and Microsoft software suite (Word, Excel, PowerPoint)
• Ability and desire to negotiate warranty claims with internal and external customers 
• Strong oral and written communication skills directed at both internal executives and external customers 
• Proven team player and collaborator with various levels of corporate structures 
• Successful track record of operating commercially and executing plans effectively 
• Ability to effectively present information internally and externally 
• Proven experience working in fast paced, high visibility environment 
• Experience working in cross-functional teams 
• Travel Required: up to 40% 

• Prior customer facing role 

• Stationary Position: frequently remains stationary up to 90% of the time and sitting up to 8 hours in a day
• Move/Traverse: infrequently bend, stand, stoop and/or walk
• Carry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to 10 pounds

• Hearing and Speech: frequently communicates with the ability to hear and talk on a regular basis with employees, coworkers, and all personnel matters; must be able to exchange accurate information in these situations
• Sight: frequent use of sight to detect images on computer, office documents, and office objects near and far
• Climb: occasionally ascends/descends on stairway to get to office upper and lower floors
• Travel: up to 40% as needed

• Regular professional, office business setting
• Noise level ranges from low to moderate (if in office setting)
• Noise level ranges from moderate to high (if on construction worksite)

This job position is specific to Qcells USA Corp. only and not any other Hanwha affiliates. The above-listed salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. The salary range shared in the job description is for the listed position and only pertains to the candidate if they work in Irvine, CA. Actual compensation is influenced by a wide array of factors including but not limited to internal pay equity, skill set, education, licenses and certifications, geographic location, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications. If candidates are considered for a nationwide role, then the compensation range will follow the marketability of the job function within those states. An additional discretionary bonus structure or incentives may be offered as part of the overall compensation package, in addition to the full range of medical, dental, and/or other benefits, dependent on the level and position offered.