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Director Of Client Success Jobs in Delaware (NOW HIRING)

Rehab Alliance

Director of Rehab - FT

Dover, DE · On-site

Director Of Rehab - FT Employment Type: Full-Time Setting: SNF | Long-Term Care Exciting ... long-term success. What We Offer: * Supportive company culture rooted in mentorship and ...

State of Delaware

Director of Internal Audits

Dover, DE · On-site

$79K - $118K/yr

Job Requirements JOB REQUIREMENTS for Director of Internal Audits Please attach a resume with your ... or success. * Six months experience in staff supervision which includes planning, assigning ...

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Director Of Client Success information

See Delaware salary details

$38.5K

$121.5K

$179.2K

How much do director of client success jobs pay per year?

As of Sep 3, 2026, the average yearly pay for director of client success in Delaware is $121,540.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,600.00 and $145,600.00 per year, depending on experience, location, and employer.

What does a director of client success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes while using a company's products or services. They develop and implement strategies to enhance client satisfaction, retention, and growth. This role involves collaborating closely with sales, support, and product teams to address client needs, resolve issues, and identify opportunities for upselling or cross-selling. Additionally, a Director of Client Success often analyzes client feedback and usage data to drive continuous improvement within the organization.

What are the key skills and qualifications needed to thrive as a director of client success?

To thrive as a Director Of Client Success, you need a strong background in client relationship management, strategic planning, and leadership, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and team management skills help you build trust and drive results for both clients and internal teams. These skills ensure client retention, foster long-term partnerships, and contribute to overall business growth.

How does a director of client success typically collaborate with other departments to enhance the client experience?

A Director of Client Success frequently works cross-functionally with sales, product, and support teams to ensure that client needs are met holistically. They may participate in regular meetings to relay client feedback, advocate for necessary product improvements, and coordinate onboarding or renewal strategies. This role often requires balancing multiple priorities and fostering open communication channels, making strong collaboration skills essential. By aligning internal teams around client objectives, Directors of Client Success play a pivotal role in driving satisfaction and long-term retention.

What are the most commonly searched types of Of Client Success jobs in Delaware?

The most popular types of Of Client Success jobs in Delaware are:

What job categories do people searching Director Of Client Success jobs in Delaware look for?

The top searched job categories for Director Of Client Success jobs in Delaware are:

Director Of Client Success jobs near you
Infographic showing various Director Of Client Success job openings in Delaware as of August 2026, with employment types broken down into 100% Full Time. Highlights an 49% In-person, and 51% Remote job distribution, with an average salary of $121,540 per year, or $58.4 per hour.

Director of Breakbulk Operations

ENSTRUCTURE LLC

Wilmington, DE • On-site

Full-time

Posted 21 days ago

Enstructure rating

7.4

Company rating: 7.4 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

 

About Enstructure:

Enstructure owns and operates an integrated network of marine terminals, warehouses, cold storage and logistics assets across the eastern half of the United States. We provide full-service and reliable logistics solutions to some of the world’s largest companies in the energy, agriculture, food, manufacturing, construction, and public safety sectors. Our network is comprised of 18 terminals strategically located near major population hubs along the East Coast, Gulf Coast and Inland River system of the United States. We operate the largest marine terminal network on the East Coast dedicated to bulk and breakbulk cargo.  

Business Leadership

  • Own the overall performance of the segment, including customers, operations, and business activities.
  • Act as the primary operational leader for their business segment.
  • Maintain a thorough understanding of customer forecasts, operational requirements, vessel schedules, warehouse utilization, and labor demands.
  • Ensure customer requirements, service commitments, and operational expectations are consistently achieved.
  • Develop and execute plans that support growth, profitability, operational efficiency, and customer retention.
  • Own the financial performance of the business segment by actively managing labor efficiency, equipment utilization, warehouse utilization, claims performance, and controllable operating costs.
  • Identify operational risks, resource constraints, and business challenges before they impact performance.
  • Drive continuous improvement by identifying opportunities to improve safety, quality, productivity, customer service, and profitability.
  • Stay informed of industry trends, emerging technologies, and operational best practices, implementing improvements that enhance operational performance and business results.

Operational Planning & Resource Management – Run the Business

  • Review upcoming customer activity, vessel schedules, warehouse requirements, customer forecasts, and special projects.
  • Develop labor and equipment plans that maximize productivity while effectively managing gang structure, overtime, guarantee time, labor availability, labor efficiency, and operating costs.
  • Ensure labor, equipment, warehouse space, and operational resources are properly planned and available.
  • Verify Warehouse Senior Supervisors have established operational plans that support customer requirements and business objectives.
  • Ensure Warehouse Superintendents have the resources necessary to execute work safely and efficiently.
  • Monitor warehouse utilization, cargo flow, and operational capacity, proactively addressing constraints before they impact performance.
  • Adjust operational plans as business conditions change to maintain safe, efficient, and customer-focused operations.


Leadership & Team Development

  • Lead, coach, and develop Warehouse Senior Supervisors and operational leadership teams.
  • Establish clear expectations and accountability throughout the organization.
  • Develop future operational leaders and organizational depth through coaching, mentoring, cross-training, succession planning, and leadership development.
  • Conduct regular performance discussions with direct reports.
  • Recognize high performance while holding operational leaders accountable for achieving business, safety, customer, and financial objectives.
  • Address performance issues promptly and consistently.
  • Promote teamwork, accountability, professionalism, and continuous improvement.


Customer Relationships

  • Maintain strong relationships with customers and key stakeholders.
  • Participate in customer meetings, planning discussions, operational reviews, and business development activities.
  • Ensure customer communications are timely, accurate, and professional.
  • Ensure cargo quality, inventory accuracy, and operational execution consistently meet customer expectations.
  • Resolve escalated customer concerns and service issues promptly and effectively.
  • Identify opportunities to improve customer service, operational performance, and long-term customer relationships. 

Port Mid-Atlantic Coordination & Resource Alignment

  • Operate as a member of the Mid-Atlantic leadership team.
  • Coordinate with Vessel Operations, Customer Service, Maintenance, Administration, and other operating groups to support safe and efficient terminal operations.
  • Balance labor, equipment, warehouse space, and other shared terminal resources across all operational priorities.
  • Support seasonal operations, customer transitions, vessel activity, and major operational events.
  • Ensure warehouse, vessel, labor, and customer requirements remain aligned across the operation.
  • Proactively identify and resolve cross-functional resource conflicts before they impact customers or operational performance.
  • Make decisions that support both business objectives and the overall success of the Mid-Atlantic operation.
  • Build collaborative relationships across Enstructure terminals, leveraging operational expertise, specialized resources, equipment, and best practices while supporting other terminals and business units when operational needs require.

Financial Performance

  • Own the financial performance of the business segment through effective management of labor, equipment, warehouse utilization, claims performance, and controllable operating expenses.
  • Participate in budgeting, forecasting, and business planning activities.
  • Review operational and financial performance against budget and business objectives, implementing corrective actions when performance deviates from plan.
  • Identify opportunities to improve efficiency and profitability.
  • Support revenue growth by delivering operational excellence, strengthening customer relationships, and ensuring all billable services are accurately captured.
  • Ensure labor reporting, payroll submissions, and operational cost allocations are accurate and timely.

Safety & Compliance

  • Promote and maintain a safety-first culture.
  • Ensure compliance with company policies, customer requirements, labor agreements, and regulatory requirements.
  • Hold operational leaders accountable for safe work practices and operational compliance.
  • Review all significant incidents, injuries, cargo claims, inventory discrepancies, cargo damage, equipment damage, facility damage, and operational failures, ensuring corrective actions are implemented and sustained.
  • Promote operational quality by minimizing cargo damage, inventory discrepancies, equipment damage, customer claims, and operational failures through disciplined execution and continuous improvement.


Non-Negotiable Expectations

  • Customer commitments are honored or proactively communicated when conditions change.
  • Warehouse Senior Supervisors and Warehouse Superintendents are provided the support, direction, and resources necessary to be successful.
  • Operational issues, customer concerns, and resource conflicts are addressed promptly and escalated when necessary.
  • Directors are expected to anticipate issues, make timely decisions, and take ownership of outcomes.
  • Problems are owned, not delegated. Directors are accountable for identifying issues, driving solutions, and ensuring results.
  • Directors operate as members of the Mid-Atlantic leadership team and make decisions that support the overall success of the terminal, not solely their business segment.
  • Directors continuously seek opportunities to improve safety, service, quality, productivity, and profitability.
  • Ensure operational processes are standardized, documented, and consistently executed across the business segment.

What Enstructure employees say

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