Director Of Client Operations Jobs in Raleigh, NC

Annual Salary Range: 110,000 - 150,000 plus bonus depending on experience

BHG, a leading provider of opioid addiction treatment, offers OTP (Opioid Treatment Programs), OBOT (Office-Based Opioid Treatment), and IOP (Intensive Outpatient Programs). We seek a Market Director to oversee operations across North and South Carolina, focusing on staff mentoring, compliance, and growth. Candidates should have multi-location, Operational management experience, regulatory knowledge, and strong communication skills. The role involves travel and standard office work. We offer work-life balance, growth opportunities, comprehensive benefits, and a supportive team dedicated to patient care.

Position Summary: The Market Director oversees operations of a network of opiate treatment centers, supervising Program Directors. Responsibilities include professional development, training, operational efficiency, regulatory compliance, and growth initiatives.

Responsibilities:

• Mentor Program Directors, establish goals, and monitor progress.
• Develop training programs and ensure compliance with regulations.
• Manage treatment center operations, staffing, and financials.
• Drive growth efforts, patient care quality, and customer satisfaction.
• Monitor treatment center performance and address issues promptly.
• Ensure team members meet qualifications and maintain licensure.
• Oversee hiring, termination, and payroll activities.
• Maintain regulatory compliance and positive relationships with authorities.
• Coordinate marketing and outreach efforts as requested.

Qualifications:

• At least 3 years of multi-location operations leadership experience within addiction treatment or behavioral health industry.
• Bachelor's degree or higher.
• Strategic and tactical mindset with strong P&L acumen.
• Proficient in operations, compliance, safety, accreditation, and care quality.
• Valid driver’s license and ability to travel as needed.
• High integrity, effective communication, problem-solving skills.
• Experience in upfront admissions/revenue cycle preferred.
• Knowledgeable about drug abuse trends and Opioid Maintenance Treatment.
• Advanced computer skills and ability to establish positive relationships.

Physical Demands and Working Conditions:

• Adequate speaking, hearing, and vision abilities.
• Travel by car and airplane to treatment centers and meetings.
• Prolonged sitting with occasional bending, stooping, and stretching.
• Variable workload with periodic high stress.
• Standard medical office conditions, patient interactions, and keyboarding.

Why BHG?

Join BHG, where your career flourishes in an environment built on teamwork and compassion. At BHG, we're not just a team; we're a family dedicated to patient well-being and professional growth. Here's why you should be part of our journey:

Work-Life Balance: Enjoy generous paid time off for vacation, holidays, and personal needs. Benefit from flexible schedules with early in/early out hours, no nights, and no Sundays, ensuring you have time for self-care and personal commitments. Manageable workload.

Investment in Your Growth: BHG prioritizes your development through role-based training and advancement opportunities. Grow with us as we nurture your career path.

Comprehensive Benefits: Choose from three robust benefits programs, including health, life, vision, and dental insurance. Enjoy our tuition reimbursement program and competitive 401K match, along with medical, dental, vision care, life insurance, disability coverage, and vacation time.

Recognition and Rewards: Experience competitive pay, quarterly bonuses, and incentives for completing certifications or licenses.

Employee Perks: Access exclusive discounts on various services and entertainment options. Take advantage of our Employee Assistance Program and self-care series.

At BHG, we thrive on the greatness of our people. Join us and become part of a community that values excellence, integrity, and making a real difference in the lives of others.

BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.