Director Of Agency Operations Jobs (NOW HIRING)

The Senior Manager of Agency Development is a strategic leadership role responsible for driving the performance, structure, and growth of WorldVia's Agency Development function. This role partners directly with the Director of Agency Development to translate high-level strategy into executable programs across recruiting, onboarding, member success, booking support, and business growth. 

You will lead people and programs, not just projects. This means managing team leads and specialists, owning cross-functional initiatives end to end, and building the systems, reporting, and processes that let Agency Development scale. You will operate with significant autonomy, representing the department in cross-functional work while staying accountable for measurable outcomes across advisor growth, retention, and satisfaction. 

Job Duties

Team and Program Leadership 

• Directly manage and develop members of the Agency Development team, providing coaching, performance feedback, and career growth support 
• Own the execution of departmental initiatives, translating strategic priorities into structured plans, timelines, and deliverables
• Build and maintain scalable programs for onboarding, training, and advisor lifecycle management across the team's functions 

Cross-Functional Strategy and Execution 

• Serve as a strategic partner to the Director on initiatives spanning Expansion, Member Success, Booking Support, and Business Growth 
• Lead special projects such as membership plan structuring, pricing strategy, and program redesigns from planning through rollout 
• Represent Agency Development in cross-departmental work, ensuring alignment with Marketing, Finance, and Product 

Performance and Operational Management 

• Own performance reporting and KPI tracking across the department, identifying trends and recommending action 
• Implement structured goal-setting frameworks and hold team leads accountable to measurable outcomes 
• Identify operational gaps and build the processes, tools, and documentation needed to close them 

Technology, Data and Systems Oversight 

• Own optimization of WorldVia's CRM and reporting systems (including HubSpot) to support department-wide visibility and efficiency 
• Partner with internal stakeholders to build classification structures, dashboards, and workflows that scale with the business 
• Evaluate new tools and technology to improve advisor experience and team productivity 

Advisor and Member Relationship Leadership 

• Serve as an escalation point for complex or sensitive member situations, balancing advocacy, policy, and business risk 
• Build trusted relationships with high-value members and advisor groups, reinforcing WorldVia's reputation for advisor-first support 
• Partner with team leads to resolve issues that require cross-functional or executive-level judgment 

Retention, Engagement and Business Growth 

• Develop and execute strategies to improve advisor retention, satisfaction, and long-term engagement 
• Use member feedback and sentiment data to proactively identify risk and design targeted interventions 
• Support recruiting and expansion efforts by helping shape messaging, positioning, and onboarding experience 

Reporting and Executive Communication 

• Own regular reporting on department performance, program outcomes, and growth metrics 
• Analyze data to identify systemic opportunities and present findings and recommendations to senior leadership 
• Prepare materials for town halls, leadership updates, and cross-functional presentations 

Requirements

• Bachelor's degree in Business, Marketing, Hospitality, or related field 
• 5-8 years of experience in the travel industry, including account management, member success, or growth roles 
• 2+ years of experience directly managing or developing team members 
• Demonstrated ability to lead cross-functional initiatives from strategy through execution 
• Deep understanding of the travel agency business model and host agency operations 
• Proficiency with CRM platforms (HubSpot preferred), reporting tools, and performance analytics 
• Strong executive presence with exceptional written and verbal communication skills 
• Comfort operating in ambiguity, building structure from first principles, and managing multiple priorities at once 
• Ability to travel up to 30%

Benefits

What We Offer 

• Competitive salary and performance-based bonuses
• Employer-Sponsored Medical and Dental Insurance with Employee Contribution
• Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
• Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
• 401k with up to 4% Company Match
• Paid Time Off + Company Holidays
• Additional Time Off for Your Birthday and Work Anniversary
• Discount Travel Program
• Opportunities for professional development and career growth 
• Travel industry perks and discounts 
• Collaborative and innovative work environment

Working at WorldVia

At WorldVia, we’re looking for structured thinkers full of passion, ambition, and kindness. We’d love for you to apply even if your experience doesn't precisely match the job description. Your experience, skills, and interests will help you stand out—especially if your career has taken extraordinary twists and turns. We welcome people of diverse backgrounds and perspectives who aren’t afraid to challenge assumptions and the status quo. Join us.

Our Team Members:

• Are fundamental optimists who believe that no industry compares to the travel industry.
• Go to extraordinary lengths to distinguish ourselves through world-class work.
• Prioritize quality over speed and speed over scope.
• Desire to work with deeply kind, mission-driven people.
• Strive to make the complex simple.
• Use first principles to debate ideas, test assumptions, and make decisions.
• Seek the truth by putting data above opinions.
• Assume good intent and give tactical feedback to help each other get better.
• Hold no ego—when our customers win, we all win.

We are committed to your professional development and growth as a company.

• You will set your own monthly goals aligned with our ambitious strategy.
• You will have our collective support in achieving significant wins—and personal coaching from your manager.
• You will be encouraged to take risks, try new things, and be creative with your work.
• You will have many opportunities to exchange and engage in feedback.
• You will be offered continual chances to stretch yourself and raise your own "bar."
• You will be rewarded for achieving excellence and mastery

Equal Opportunity & E-Verify Statement
WorldVia is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences. 

WorldVia participates in E-Verify. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.