Victory Agency is hiring a Director of Operations in Houston, TX.
Position Purpose
The Director of Operations is responsible for leading the agency’s day-to-day operations and building the systems, processes, and structure needed for long-term growth.
This is not a sales role. The focus is on improving efficiency, strengthening service, increasing accountability, and supporting the agency as it scales.
What You’ll Do
- Oversee daily operations and support staff with workflow and process questions
- Improve and maintain workflows, procedures, and standard operating processes (SOPs)
- Ensure consistency in service standards, follow-ups, and internal processes
- Lead operations meetings and track action items and accountability
- Manage reporting for production, new business, retention, cancellations, and service activity
- Maintain data accuracy and workflow compliance in agency systems
- Support onboarding, scheduling, payroll coordination, and basic HR administration
- Help coordinate office operations, vendors, and technology needs
- Identify process gaps and recommend improvements to increase efficiency and growth
What We're Looking For
We are looking for a strong, organized leader who enjoys building structure, improving processes, and helping teams perform at a high level.
The ideal candidate has insurance agency operations experience, is comfortable working in agency management systems (AMS360 preferred), and understands how to improve workflows, reporting, and accountability.
QUALIFICATIONS
· Insurance agency operations experience, preferably in an independent agency environment.
· Strong working knowledge of agency management systems; AMS360 experience preferred.
· Demonstrated ability to build workflows, reporting cadence, SOPs, staff accountability, and operational structure.
· Ability to coach staff, identify root causes, enforce standards, and communicate clearly with ownership.
· P&C license preferred; additional insurance, risk management, or operations credentials are beneficial.
This is an opportunity to join an established independent agency with a strong client base, a supportive team, and room for continued professional growth.
Interested candidates can message me directly or send a resume to garciae@victoryagency.net.