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Director Of Agency Operations Jobs (NOW HIRING)

Fora

Director of Agency Management

New York, NY · On-site

About The Role We're seeking a Director of Agency Management to build and operate Fora's agency ... Strategy & Operations (first focus): * Define the agency model's positioning and go-to-market in ...

Fora

Director of Agency Management

New York, NY · On-site

$180K - $225K/yr

About The Role We're seeking a Director of Agency Management to build and operate Fora's agency ... Strategy & Operations (first focus) : * Define the agency model's positioning and go-to-market in ...

City of New York

Director of Operations

Manhattan, NY · On-site

The Agency You'll Join: The New York City Mayor's Office is responsible for overseeing city ... The Director of Operations is responsible for overseeing the day-to-day operations of MOIA and ...

Adobe

Agency Operations Manager

San Jose, CA

This position is designed to support the Agency Management team by owning the operational aspects of agency relationships, allowing the Group Manager and Agency Leads to focus on strategy, partner ...

Adobe, Inc.

Agency Operations Manager

San Jose, CA · On-site

This position is designed to support the Agency Management team by owning the operational aspects of agency relationships, allowing the Group Manager and Agency Leads to focus on strategy, partner ...

Southern Maryland Tri-County Community Action Committee, Inc.

$95 - $124/hr

The Deputy Director assists the President/CEO in the planning, administration, and strategic management of Agency operations. In the absence of the President/CEO, and when designated by the President ...

District 02

Head of Agency

Gatlinburg, TN · On-site

$120K - $155K/yr

As a cornerstone of our community-focused agency, you will play a crucial role in empowering our sales team and driving strategic growth. Here, every day brings new opportunities for advancement and ...

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Director Of Agency Operations information

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$34K

$107.7K

$179.5K

How much do director of agency operations jobs pay per year?

As of Sep 6, 2026, the average yearly pay for director of agency operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director of agency operations?

To thrive as a Director of Agency Operations, you need robust leadership abilities, strategic planning expertise, and a background in business administration or a related field. Experience with project management tools, CRM systems, and budgeting software—supported by certifications like PMP or Six Sigma—are typically valuable. Exceptional communication, problem-solving, and team-building skills set outstanding candidates apart. These competencies are crucial for driving operational efficiency, aligning teams with organizational goals, and ensuring sustainable agency growth.

How does a director of agency operations typically collaborate with other department heads to achieve organizational goals?

As a Director of Agency Operations, you will frequently work alongside leaders from departments such as account management, creative, finance, and human resources to ensure seamless workflow and alignment with strategic objectives. This collaboration often involves attending cross-functional meetings, sharing performance data, and coordinating resource allocation to meet project deadlines. Building strong relationships and maintaining transparent communication are key to identifying operational bottlenecks and driving continuous improvement across the agency. Your input will directly influence process optimization and help foster a unified, high-performing team environment.

What is the difference between Director Of Agency Operations vs Account Manager?

AspectDirector Of Agency OperationsAccount Manager
Primary FocusOversees agency-wide operations, strategic planning, and process improvementsManages client accounts, builds relationships, and ensures client satisfaction
Required CredentialsBachelor's degree; experience in agency management or operationsBachelor's degree; experience in client service or sales
Work EnvironmentLeadership role within an agency, collaborating with multiple departmentsClient-facing role, working closely with clients and internal teams
Industry UsageCommonly used in marketing, advertising, and digital agenciesWidely used across service industries like marketing, PR, and consulting

The Director Of Agency Operations focuses on managing overall agency processes and strategy, while the Account Manager concentrates on maintaining client relationships and service delivery. Both roles require strong communication skills and industry knowledge but differ in scope and responsibilities.

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Director Of Agency Operations jobs near you
Infographic showing various Director Of Agency Operations job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Director of Agency Operations - Farmers Insurance

Farmers District 40

Grand Rapids, MI • On-site

$100K - $125K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Director of Agency Operations
The Opportunity

We are a growing, multi-state insurance organization managing approximately $25 million in premium across Michigan and California. We're looking for an experienced operational leader to work directly alongside the Agency Owner and help lead the next stage of our growth.

The Director of Agency Operations will serve as the operational anchor of the organization, overseeing leaders and teams across Sales, Service, Systems, and Recruiting.

This is not an office management role. We're looking for someone who can lead leaders, create accountability, analyze performance, enforce standards, improve execution, and stay steady when the business is under pressure.


What You'll Do

  • Oversee day-to-day operations across multiple departments and locations

  • Lead and develop managers and team leaders

  • Establish performance expectations and hold teams accountable

  • Lead weekly KPI and performance reviews

  • Coach managers through performance and employee issues

  • Monitor sales, service, retention, and overall operational performance

  • Strengthen communication and handoffs between departments

  • Ensure established processes and workflows are consistently followed

  • Identify bottlenecks and opportunities for operational improvement

  • Help oversee recruiting, training, compliance, and technology adoption

  • Serve as a key operational point of contact when challenges arise

  • Partner directly with the Agency Owner to turn business goals into execution

You'll have meaningful authority to coach and discipline employees, improve processes, and make personnel recommendations. The Agency Owner will retain final approval over major hiring, termination, promotion, and organizational decisions.


What We're Looking For

Required:

  • Proven management and leadership experience

  • Experience leading 15–30+ employees across multiple teams, departments, or locations

  • Experience managing managers or team leaders

  • Sales management and coaching experience

  • Strong understanding of KPIs and performance management

  • Experience establishing and enforcing processes and standards

  • Strong analytical and problem-solving skills

  • Ability to navigate difficult conversations and hold people accountable

  • Ability to remain calm and make sound decisions under pressure

  • Willingness to travel between agency locations

Insurance or Property & Casualty experience is strongly preferred but not required. Multi-location leadership experience is also a plus.


Who You'll Be

Our strongest leaders are hungry, humble, and smart.

You're driven, goal-oriented, and highly accountable without leading with ego. You're analytical, process-driven, decisive, and comfortable having hard conversations.

Most importantly, you know how to be firm without being a bulldozer and collaborative without being a pushover.

What Success Looks Like

Success in this role means stronger managers, greater accountability, better communication between departments, more consistent execution, improved sales and retention performance, and fewer operational bottlenecks.

Ultimately, you'll help build an organization that can continue growing without every decision, problem, and accountability conversation running through the Agency Owner.

Compensation & Travel

Base Salary: $100,000–$125,000 annually.

This position requires regular travel between our Michigan offices in Grand Ledge, Holland, and Wyoming, with periodic travel to our California offices in Long Beach and Culver City.

If you've successfully led teams, developed managers, improved operations, and know how to turn goals into consistent execution, we'd love for you to apply!

Compensation Range: $100K - $125K