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Director Guest Service Jobs in Riverside, CA (NOW HIRING)

Sandals Church

Guest Experience Supervisor

Riverside, CA · On-site

$18.75 - $21.50/hr

Campus Manager, Hunter Park Campus Direct Reports * Guest Experience Associate * Parking Lead Primary Objective To build and lead a healthy, high-energy volunteer Guest Services team that delivers an ...

Sandals Church

Guest Experience Supervisor

Riverside, CA · On-site

$18.75 - $21.50/hr

Campus Manager, Hunter Park Campus Direct Reports * Guest Experience Associate * Parking Lead Primary Objective To build and lead a healthy, high-energy volunteer Guest Services team that delivers an ...

Sandals Church

Guest Experience Supervisor

Riverside, CA · On-site

$24 - $28/hr

Campus Manager, Hunter Park Campus Direct Reports * Guest Experience Associate * Parking Lead Primary Objective To build and lead a healthy, high-energy volunteer Guest Services team that delivers an ...

Sandals Church

Guest Experience Associate

Riverside, CA · On-site

$20 - $22/hr

Ensure campus spaces, supplies, and resources are prepared and maintained for weekend services ... Engaged in Discipleship. 2026 CAMPUS STRATEGIC PRIORITIES This role is a direct lever on two of the ...

Sandals Church

Guest Experience Associate

Riverside, CA · On-site

$15.50 - $18.75/hr

Ensure campus spaces, supplies, and resources are prepared and maintained for weekend services ... Engaged in Discipleship. 2026 CAMPUS STRATEGIC PRIORITIES This role is a direct lever on two of the ...

Sandals Church

Guest Experience Associate

Riverside, CA · On-site

$15.50 - $18.75/hr

Ensure campus spaces, supplies, and resources are prepared and maintained for weekend services ... Engaged in Discipleship. 2026 CAMPUS STRATEGIC PRIORITIES This role is a direct lever on two of the ...

Sagemont Hotels

Regional Director of Operations

Irvine, CA · On-site

$105K - $140K/yr

The Regional Director of Operations provides strategic and operational leadership to a portfolio of select service hotels, ensuring profitability, guest satisfaction, and brand compliance. This role ...

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All JobsGuest Service JobsDirector Guest Service JobsDirector Guest Service Jobs in Riverside, CA

Director Guest Service information

See Riverside, CA salary details

$36.5K

$83.8K

$119.5K

How much do director guest service jobs pay per year?

As of Aug 7, 2026, the average yearly pay for director guest service in Riverside, CA is $83,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,700.00 and $102,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director guest service, and why are they important?

To thrive as a Director of Guest Service, you need extensive experience in hospitality management, strong leadership abilities, and often a bachelor's degree in hospitality or a related field. Familiarity with property management systems (PMS), customer relationship management tools, and relevant certifications such as CHA (Certified Hotel Administrator) are commonly required. Exceptional communication, problem-solving, and conflict resolution skills help you lead teams and ensure memorable guest experiences. These abilities are vital for maintaining high service standards, fostering guest loyalty, and driving positive business outcomes in a competitive hospitality environment.

How does a director guest service typically collaborate with other departments to enhance the overall guest experience?

A Director of Guest Service works closely with departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery and guest satisfaction. Regular meetings and communication with department heads help address guest feedback, coordinate special requests, and resolve any service issues promptly. This cross-departmental collaboration is essential for creating a cohesive guest experience and ensuring that high standards are consistently met throughout the property.

What does a director guest service do?

A Director of Guest Service oversees the guest experience at hotels, resorts, or other hospitality venues. They are responsible for ensuring high standards of customer service, managing guest relations teams, handling complaints, and implementing policies to enhance guest satisfaction. This role often involves training staff, monitoring feedback, and working closely with other departments to ensure a seamless and enjoyable stay for guests. Additionally, Directors of Guest Service analyze service metrics and develop strategies to continuously improve the overall guest experience.

What is the difference between Director Guest Service vs Guest Services Manager?

AspectDirector Guest ServiceGuest Services Manager
ResponsibilitiesOversees overall guest experience strategy, manages multiple departments, develops policiesManages daily guest service operations, supervises front-line staff, handles guest complaints
CredentialsBachelor's degree, leadership experience, hospitality certificationsBachelor's degree or relevant experience, customer service skills
Work EnvironmentStrategic planning, executive meetings, cross-department collaborationFront desk, service counters, direct guest interaction
Industry UsageCommon in large hotels, resorts, cruise linesFound in hotels, resorts, entertainment venues

The main difference is that the Director Guest Service focuses on strategic leadership and overall guest experience policies, while the Guest Services Manager handles daily operations and direct guest interactions. Both roles require customer service skills and hospitality credentials, but the director's role is more senior and strategic.

What job categories do people searching Director Guest Service jobs in Riverside, CA look for? The top searched job categories for Director Guest Service jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Director Guest Service jobs? Cities near Riverside, CA with the most Director Guest Service job openings:
Director Guest Service jobs near you

Guest Journey Representative

Murrieta Hot Springs

Murrieta, CA • On-site

$19/hr

Part-time

Re-posted 20 days ago

Job description

Job Type
Part-time
Description
At Murrieta Hot Springs Resort, we are dedicated to creating unforgettable guest experiences through exceptional service, wellness, and hospitality. Join our team and be part of a vibrant, guest-focused environment where your skills make a lasting impact.
The Guest Journey Representative answers all guest inquiries/questions about the property via phone, email or in person; and makes all reservations for the hotel, restaurant and Spa in a friendly and efficient manner.
Requirements
Core Responsibilities:
  • Answer all external and internal phone calls. Take messages and transfer calls to the correct areas throughout the property.
  • Make reservations for all future guests for the hotel, restaurant, and spa, using up selling techniques to maximize revenue. Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure the reservations are accepted for the correct rates and dates.
  • Aggressively sell hotel rooms to maximize transient room revenue using up-selling and yield management techniques per company policy.
  • Educate incoming guests of hotel amenities and services available to them during their stay. Inform guests of the variety of entertainment and restaurant venues in the local community, offering value to their stay.
  • Take and input all in-room dining orders, using up-selling techniques to maximize revenues.
  • Take and input all reservations for the Spa, using up-selling techniques to maximize revenues.
  • Dispatch all guest requests using the designated program to the proper departments. Follow up with the department and/or guest to ensure the completion of the request.
  • Process all changes and cancellations for group reservations. Prepare group guest lists prior to arrival.
  • Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction in each interaction.
  • Promptly, accurately and efficiently know how and where to post all charges.
  • Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
  • Have knowledge of hotel property, hotel staff and hotel services, with hours of operation. Give clear directions to hotel facilities for inquiring guests.
  • Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings.
  • Work in a cooperative and friendly manner with fellow associates.
  • Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
  • Perform any reasonable request as assigned or directed by management.

Knowledge, Skills, and Competencies:
  • High work ethic and self-initiative
  • Proven experience with strong customer service skills
  • Regular attendance according to established guidelines
  • May be required to work varying schedules to reflect the business needs of the property
  • Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
  • Use arithmetic to accurately check totals and make correct changes.
  • Efficiently and accurately operate a computer.
  • Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times

Physical Requirements:
  • Stand, sit and walk for varying lengths of time, often long periods of time
  • Lift approximately fifty (50) pounds of guest luggage or supplies on and off a cart, using safe lifting techniques
  • Good communication skills, both written and verbal, with guests and associates, including the ability to give directions, instructions, information, answer questions and provide service required.
  • Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
  • Know and be able to administer first aid
  • Direct evacuations in an emergency

This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.
Employment is contingent upon successful completion of a background check and verification of work authorization, in compliance with applicable federal and California law.
PART TIME
$19.00 Hourly

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